Psych Intake Specialist/Emergency Department Registration Specialist
Resume:
Crystal Laguna
Compton, CA **221
Cell 323-***-****
***********@*****.***
EDUCATION
University of California, Berkeley 2016
B.A. Degree in Anthropology
Cerritos College 2013
A.A. Social and Behavioral Sciences
EXPERIENCE
College Medical Center - P sych Intake Specialist
NOVEMBER 2017 - PRESENT
● Responsible for meeting Behavioral health unit census, dispatching psychiatric clinicians and ambulance for ER, managing incoming calls, processing direct admissions in a timely and efficient manner. Verifying insurance eligibility, communicating between inpatient and outpatient hospital staff to follow psych intake protocol.
● Cross-trained to support ER registration team, registering and discharging patients, obtaining consent signatures and obtaining health plan authorizations while following HIPPA guidelines; prioritizing tasks, ability to delegate when necessary. COPE Health Scholar, St. Mary’s Medical Center - V olunteer FEBRUARY 2017 - MAY 2018
● Collected patient vital signs, prepared rooms for new admissions, established genuine connections with patients to create trust and open communication.
● Assisted Registered Nurses in wound care, bed sores, changing sterile dressings, patient positioning, delivering food trays and feeding, and elimination on ICU Unit.
● Aided with admission, discharge, transfer, and transport of patients. Provided patient comfort and safety by adjusting beds, lights, bed rails, and pillows. SKILLS AND CERTIFICATION
● Excellent interpersonal, verbal and written communication skills
● Proficient in Word, Excel, Powerpoint, Outlook email
● Fluent Spanish Speaker/Writer
● BLS Certified, The American Heart Association
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