Technical Writer

OBJECTIVE

To acquire a technical writer position

PROFILE

Over 8 years of technical writing experience and over 4 years of instructional design experience

Experience writing in a structured authoring environment and creating single-source and minimalist content.

Excellent communication skills, highly organized, detail oriented, and a team player

Able to independently manage all aspects of customer-facing documentation creation

Able to meet deadlines and work with minimal supervision

COMPUTER SKILLS

DITA (CMS), FrameMaker 8, xMetal, JIRA

MS Word, Excel, PowerPoint, MS Office, MS Paint, Visio, Outlook, SharePoint, SnagIT

Adobe Acrobat, HTML, CSS, XML, Captivate, Camtasia

WORK EXPERIENCE

AB SCIEX (www.sciex.com), Concord, On, June 2010 – December 2017

Technical Writer (Contract)

Create new and update existing user guides, tutorials, installation guides, release notes, and online help for company's software products

Create and manage documentation plan for software projects

Interact with appropriate team members (project manager, domain lead, verification team, developers, quality assurance, and legal) to gather information to create/update customer-facing documentation

Manage all aspects of customer-facing documentation, from creation to completion

Use JIRA to log and close documentation-related stories and defects. Also use it to log software-related defects.

i4i, Inc. (www.i4i.com), Toronto, Jan – Nov 2009

Technical Writer (Fulltime), Sept – Nov 2009

Technical Writer (Co-op), Jan – April 2009; (Part-time), May – Aug 2009

Developed and updated user guide, installation and configuration guides, and online help for company’s software products

Created release notes

Developed and updated installation qualification (IQ) and operational qualification (OQ) documents

Updated company’s website

Documented some company processes

Checked documentation-related bugs/defects in Defects database and closed them

Jan. 2003 – 2008

I was at home with my child. During this period, I have continually upgraded my skills by taking college courses in many subjects.

IBM Canada, Toronto, Ontario, Jul. 2002 – Sept. 2002

Technical Writer (Contract)

Developed help material for a WBT for a financial institution

Developed the storyboard for a WBT for a financial institution

Orion Technology Inc. (www.orion-gis.com), Richmond Hill, Ontario, 2001

Technical Writer (Contract)

Developed installation guide for a web-based software product

Developed guided tours and online help using RoboHelp for software used in municipalities

GE Capital, India (a subsidiary of GE, USA), 2000

Assistant Manager – Instruction Design

Edited storyboards of WBTs (developed for the products of GE Medical Systems) for instructional design, clarity and technical accuracy

NIIT Ltd., India (An ISO 9000 Certified Company), 1995 - 1999

Instructional Designer and Developer

Developed 12 CBTs for NETg, a U.S. based client (for Microsoft and Oracle products)

Responsible for project planning and execution

Involved in client communication

Designed course content and sequence

Wrote scripts and coordinated with graphic designers and Subject Matter Experts

Reviewed storyboards of team members

Visualized the project with graphic designer

Constructed and tested projects

EDUCATION

Technical Communication Certificate, Seneca College (2009)

eLearning Planning and Implementation, University of Toronto, 2008

Effective Project Management, University of Toronto, 2006

How to build a Web-based course, University of Toronto, 2006

Editing Certificate, Course 1, George Brown College, 2005

Introduction to Adult Education, Seneca College, 2003

Professional Diploma in Software Technology and Systems Management, NIIT, 1995

B. Sc. (Honors), Botany, Delhi University, India, 1993

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