Arthur Clemens

*** ****** *****

White Bluff TN *7187

615-***-****

ac50ae@r.postjobfree.com

CORE COMPETENCIES

Windows Servers 2003/2008/2012

DHCP/DNS/IIS/DFS/Group Policy/Active Directory

Shell Scripting/Powershell

Exchange/365

SQL/SQL clustering

Windows XP/7/8/10

OS and App troubleshooting .Net/Java

Database connectivity ODBC/SQL/Oracle/DB2

VMWare 5/5.5/6/Horizon

Oracle Weblogic/Glassfish/Apache Tomcat

Citrix Xen App 4.5/6

Cold Fusion

Linux/Unix/Solaris/AIX/HPUX/Hadoop

Server Hardware HP/IBM/Dell

HP OneView/Insight Manager/SNMP

SANS IBM XIV/Dell/EMC

Cisco Switches/Firewalls/Routers

Firewalls Sonicwall/Watchguard/Cisco ASA/Cisco

WiFi Aerohive

Datacenter planning/provisioning/UPS/Power/AirConditioning/Ethernet/Fiber/Rack and Stack Telecom SIP/T1/ISDN/SIP/TDM/CTI/VOIP/IVR/PBX/Call Centers/Aspect UIP/Rockwell Collins/AT&T/ACD/QOS

Shoretel VOIP

RightFax/VOIP FAX

Backups TSM/Unitrends/Veeam/NT/tar/ArcServe/Veritas DR planning and exercises

Security/Antivirus/IDS/Qualys scanners/SSL in MS and Java/Mail Marshall/Web MArshall CNC Manufacturing equipment

High level of mechanical and electronic skills

Self Starter, used to leading initatives and being the one the bosses know will take care of business. PROFESSIONAL EXPERIENCE

John W. McDougall 4/2017 – present

Director of IT

With 2 direct reports we manage 9 sites, 200 users Stabilized the enterprise by rectifying issues in compute, network and storage arenas Daily outrages were stopped week one

Upgrade of VMWare Hosts Nashville

Complete revamp of network, switches, fiber WiFi, Security cameras and alarms Nashville Upgrade to existing EMC SAN Nashville

Upgrade to new provider and 100MB Internet with HA Sonicwall NSA 3600 Nashville Added 2 new office spaces and plant area to network Nashville Support of various CNC equipment in plant

Deployed QNAP workstation backups, NYC, Chicago, Atlanta, Denver, Houston, Dallas New network install with domain controller: Denver and NYC Support 8x8 Voip, Verizon wireless

Support AutoDesk, Bluebeam, Leica Geosystems users across US and in Bosnia Spec and purchase all equipment

Freelance IT work 2016 – present

I utilize Work Market and Field Nation to acquire IT side work as time permits Alfa Insurance 6/2016 – 8/2016

Systems Contractor

Window Servers, VMWare, VMWare View, Active Directory, DNS. Deloitte and Touche 8/2015 – 6/2016

Systems Contractor

Supported Data Center consolidation project:

We migrated hundreds of VMs and over 100 racks of equipment into a new datacenter environment. Support and Build Windows 2008 and 2012 Servers in support of Deloitte's 26 Windows domains. These were both VMs and Physical machines.

Built physical and VM Linux machines into the environment, including 25 server Hadoop cluster. Built ESX 5.5 servers for virtual environments in Hermitage, Atlanta, and Hartford datacenters. Support extensive VBLOCK and traditional VMWare environments. Utilized IBM XIV and 3PAR SANS, IBM TSM and Veeam backups and HP OneView solutions. Supported Servers on HP, Oracle, and Dell hardware. Documented build processes and environments.

Trained coworkers on Linux builds.

Maintained AD, DNS, DHCP in multiple domains.

Patched hundreds of Windows servers.

Crafted solution to extend C drives on VMs utilizing PowerShell . Championed bringing in NetZoom DC Enterprise to manage Data Centers, inventory and change control

Aspect Software 3/2014-3/2015

Senior Customer Care Engineer

Supported Aspect UIP call centers worldwide. UIP is a Windows based call center telephony system offering the widest array of features available.

Customer base included major credit cards, banks, airlines, auto manufactures, government and utility companies.

Created procedural and informational documentation. Supported Technologies: Windows Servers, RedHat and Oracle Linux; VMWare; Citrix; MS SQL and Sybase; Apache Tomcat and IIS; T1,

ISDN, SIP, TDM; CTI; VOIP; IVR; Voicemail; Java; .Net; SSL; TCP/IP; UDP/IP, QoS, VPNs, antivirus, custom software modules.

Performed numerous system installations and upgrades I served as L3 support for Windows Server, VMWare, Cisco, and Telephony at customer sites. I resolved long standing issues requiring expertise in configuration and installation issues. I was published company wide by the VP of Engineering for my write up on correcting the system clocks to provide better system stability

Broadcast Music Incorporated 7/2000–1/2014

Network Analyst/Network Engineer

Provided L3 support to BMI network operations in Nashville, NYC, Los Angeles, Atlanta, Miami Beach and London.

Built and maintained servers, provided application support, supported, designed and installed all remote offices

Managed day-to-day Windows, VMWare, Application, AD, Exchange, network support, VOIP. L3 support for: Windows servers and networking services, Application support with developers and vendors, BMI helpdesk and PC lab;

sensitive issues for BMI Senior Management.

Sole provider of all Citrix needs for 14 years.

Managed all equipment leases, inventory and hardware issues. Supported Technologies: Windows Servers and workstations; Active Directory; Exchange; Citrix Winframe – Xen 4.5; Vmware ESX and

Vsphere; IBM XIV and EMC SANs; Sabre and AA in Travel Dept; MailMarshal; IIS; Cisco switches, routers and firewalls; Shoretel

VOIP; Watchguard and ISA firewalls; Qualys; IDS; BEA Weblogic and Sun Glassfish; NetZoom Enterprise; SQL, Oracle, DB2; BES; Backups

Many enterprise applications written in-house and purchased; Aspect UIP; Imaging systems; Many DR exercises;

Planned, speced out and built Enterprise Infrastructure for BMI Data Centers, BMI Nashville, New York, Los Angeles, Miami, London

and Atlanta, including UPS systems and Air Conditioning; Installed all WAN and Internet circuits, provided communication needs for BMI Awards. EDS at Saturn 6/1997-6/2000

Senior Network Engineer

Support The Saturn Enterprise network in Tennessee, Michigan and Germany. Led team through Windows Server 4.0 upgrade.

Introduced Citrix to Saturn.

EDUCATION

Bachelor of Science in Information Systems UoP Nashville TN Specialized Associates Degree in Electronic Engineering IET Paducah KY Various industry training: MS, VMWare, Citrix, Shoretel, WEBLogic, Cisco

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