Assistant Customer Service

Objective

During any given task, I like to be persistent, punctual, prompt and professional. I make sure all my assignments are completed with effort, effectiveness, efficiency, and accuracy. I can guarantee that my final results will be neat, organized, detail oriented and thorough. I like to provide excellent customer service and I am also a great listener/team player amongst my peers and colleagues. You can always count on me for being careful, considerate, responsible, respectful, and reliable in a work setting.

Skills: Familiar with MS. Office-Word, Excel, PowerPoint Languages: English and Armenian

WPM: 75

Experience

Valley Presbyterian Hospital (VOLUNTEER) June 2010-August 2013

Discharged patients

Answering phone calls

Organized files/made copies

USC KECK HOSPITAL (INTERN) June 2012-August 2012

Organized medical files according to chart color and alphabetical order

Made copies/ prepared patient packets

Answering phone calls/confirming appointments

Restocked office supplies

UCLA RONALD REAGAN MEDICAL CENTER (VOLUNTEER) May 2012-Present

Discharge patients

Shadowed Neurologists

Accumulated over 600 volunteer hours

UCR ATHLETICS (GAME MANAGEMENT ASSISTANT) May 2015- June 2018

Set up/break down for all athletic events

Made sure all events run smoothly

Providing quality service to all UCR donors and athletic staff

Education

University of California, Riverside October 2014- June 2018

Psychology degree with a pre-med emphasis

RESEARCH

University of California, Riverside (Sleep and Cognition Lab) July 2016-July 2017

As a research assistant, I made phone calls to confirm appointments, set up EEG caps/machines, conducted memory testing and collected data in order to study how the human brain learns new information while not overwriting previously stored memories. My research lab also investigated the underlying differences between declarative and non-declarative memories by studying REM-driven and NREM-driven consolidation processes by implementing naps.

University of California, Riverside (Huffman Lab) January 2018 –June 2018

As a research assistant, my duties involved nissl staining of mice brain tissues as well as dissecting brains and cutting them on the cryostat. This lab studied the effects of alcoholism in female mice and their parenting skills including the mechanisms involved in the development of the neocortex, specifically the establishment of discrete neocortical areas and the ‘wiring’ of the brain.

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