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Network Engineer Technical Support

Oakland, CA
June 26, 2018

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Eugene V Payne

*** *. ******* **. ***.****

Stockton, CA 95202

Phone: 5 10.695.6870

Alt Phone: 209-***-****


Securing a position as a Network Technician, Network administrator, support personnel or related position that requires technical computer knowledge, software support, Lan and Wan networking and troubleshooting skills.


I have vast experience assisting tech savvy and non-technical individuals in a face to face and over the phone technical support environment. I am Fluent in Microsoft Windows software and Operating systems; Microsoft MCP certification and currently acclimating to Linux software and studying for the C ompTIA Network+ and C isco CCNA certifications. I work well in group settings and in individual situations.I have troubleshooting experience in hardware and software, performing updates,network cards and peripherals as well as printer setup. I have built computers from the ground up. I have assisted in setup of cisco level 2 and level 3 switches and routers.I have loaded operating systems and performed Antivirus tasks. I have experience with configuring IP addressing and subnetting and network troubleshooting.

Employment History

Assistant Network engineer, Aston Technologies, South San Francisco CA. 02/18 – 04/18

Setup and configuration of cisco switches and routers, implantation of network protocols for efficient routing and network traffic flow. Computer media specialist, San Lorenzo Unified school District 09/2015- 12/2017 (Media specialist/hardware technician) Onsite network hardware & software connectivity and applications support. Maintain computer lab and classroom computers and peripherals. Resolve issues with third party applications, support staff and administration personnel with printer and resource networking, upgrade existing hardware . Assist staff with any issues that deal with audio visual and computer usage. Assembly/configuration of Computer cabinets that utilize internal power supplies. IT Consultant, Networking Computer repair and troubleshooting self employed

09/2007- Present D VS Technical Services

240 E Channel ST. Stockton Ca.

Providing Networking solutions pc repair and troubleshooting, software installation and configuration, internet setup for home and business security web cameras & internet backups. I have performed hardware and software upgrades and data retrieval. Technical support Level 2, Network and Computer Systems Administrators 07/2000 - 03/2013 A t&t Communications 2315 Camino Ramon Blvd. San Ramon, CA

Providing technical assistance for external customers and internal departments. Supporting At&t’s Lan and Wan information systems, and resolving internet connectivity browsing, & email issues. Hardware and software support for end users and third party vendors. Configuration of routers (Static IP & DHCP) Modems, Pc's Macintosh and Windows based computers to access the AT&T Network and configure Email Clients. I act as a liaison between the customer and internal departments. I provided detailed documentation of customer issues and reports on troubleshooting effectiveness. Shipping and Receiving 03/1995 - 06/1996 American Honda Motor Co123 Val Dervin Pkwy, Stockton, CA 95206 209-***-****

Job Duties : General warehouse work pulling orders from warehouse shelves and bays using electric and propane powered lifts, verifying by order ticket the correct parts have been pulled. Receiving parts in from the truck receiving area and verifying the count and documenting any dependencies, stocking parts in correct locations in a multi- level warehouse .Shrink wrapping loads for shipping using a turntable and heavy packing wrap.

Education History

Issuing Institution Location Qualification Area of study FCN Institute of Rancho C ompTIA A+ Computer technology Technology Cucamonga CA C ertification network support Delta College Stockton CA. A ssociate’s Degree Mechanical Design Computer aided


Additional Certifications i ssuing organization D ate Win2000 server F CN Technical College 1 0-2001

Microsoft Cert.Proffesional F CN Technical College 09-1999 Networking essentials FCN Technical College 09-1999 Microsoft NT Core FCN Technical College 09-1999

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