System Administrator

Richard McNeil

Germantown, TN

cell: 901-***-****

email: **************@*****.***

https://www.linkedin.com/in/richard-mcneil-2418a515/

Profile

System Administrator who securely maintained and upgraded network, servers and desktops. Kept everything working with the help of the team. Work independently.

•Diagnose problems and solve them both for my area and others

•I am first contact with local management and users

Tennessee Valley Authority - Memphis, TN

Federal power utility for 7 state region www.tva.com

2013 - March 2018 : Field Support Analyst

Support three generating plants that employ more than 180 people. Network is mostly Cisco; servers are mostly Windows. Applications I support include MS Office, Exchange, DataWare, SOMS, CEMS, eDNA, and other technical and statistical packages.

Accomplishments:

•Implemented ITIL compliant solutions in HP Service Desk

•Performed computer security officer duties

•Implemented projects to make the network more useful and responsive to users

2007 - 2013 : Infrastructure Administrator

Was responsible for pc and LAN implementation at 2 power plants.

Accomplishments:

•Kept infrastructure running through several upgrades

•Integrated digital control system information for analysis and archiving purposes

1993 - 2006 : End User Computing

•Was recognized for successful operating system upgrades

•Supported both unsophisticated users and accomplished users

1980 - 1993 Fossil Fuel Economist - recommend and support fuel supply decisions

CERTIFICATIONS / LICENSES

Microsoft Certified Professional

Transportation Worker Identification Certificate

NERC / CIP Certification

Military Service - USAF Geodetic Surveyor

EDUCATION

University of Tennessee, Knoxville - B.S. Business Administration

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