Highly Effective Technical Leader
Resume:
Jeff Brown
Concord, NC *****
509-***-**** ****@**************.***
ERP Infrastructure Manager
Experienced and successful leader with a history of success leveraging unique and diverse skills to deliver exceptional business outcomes that exceed expectations. Proven ability to build high performance teams based on Servant Leadership and direct teams to eliminate waste and low value-added work by leveraging Lean Six Sigma principles and processes. Adept in speeding development and project execution by blending Agile Development methods with best practice Project Management. Areas of expertise include:
Team Leadership Talent Development Strategy Transformation Agile Project Management
Continuous Improvement Budget Management Customer Satisfaction
INDUSTRY EXPERIENCE
Manufacturing Consulting Services Telecommunication Retail Utility Finance Transportation
EXPERIENCE
Ingersoll-RAND, Davidson / Charlotte NC 2013 – Present
ERP Infrastructure Manager
Transform the SMART DBA support team from a loose collection of contractors into a highly effective customer-focused team delivering Utility-level service to the foundational technologies supporting approximately 60% of the revenue base of the Ingersoll-Rand Corporation.
Achieved over 5 years of 100% on-time, on-budget, on-scope delivery of over 25 deployments, 38 go-lives, covering 258 sites, over 10,000 users
Executed initiatives in a rapidly growing environment with flat headcount, reducing negative service incidents and defects to near- zero levels, delivering consistent performance and increased stability to our customers
o1,700-10,000 user growth
oNon-Prod Environment clusters grew from 8 to 18
o500,000 production concurrent requests (batch jobs) per mo.
o1,200 Service Requests per mo.
o301+ database instances, 150+ application nodes
o100+ database clones per mo.
o9TB data storage growth per month
oAdded 7 New Technologies to our support portfolio - BI, OTM, WebMethods, WebLogic, GRC, ASCP 12.2, Demantra
oAddition of 63 Legacy environments with a 36% reduction in prior 11i team headcount
Routinely executed platform migrations and upgrades that are invisible to customers
Managed budget responsibility in excess of $3 Million
Directed recurring annual cost savings of over $2 Million
Reduced SOX audit findings by 86% to one in 2016 & 2017
Spearheaded numerous “spare time” unfunded Internal Continuous Improvement projects to drive out waste and low value-added work
Delivered best practice monitoring platform and framework to drive proactive early response to incident occurrence and eliminate DBA manual work
Eliminated the need for hands-on off-hour support by implementing an automated telephone paging system (855-Go-IR-DBA) that has been adopted by other teams
Received an Employee Engagement score of 86%, higher than both IR overall and consolidated Tech Service department scores. (copy available upon request)
Abaris Inc (Oracle gold Partner), Irvine, CA 2007 – 2013
Director, Remote DBA Support
Led service delivery of the remote Oracle DBA support team to multiple clients including: The Disney Store, Alcoa, Hulu, Toshiba, Jack-in-the-box, Guthy Renker, Boart Longyear, Brodart, Taitron Components, and eBioscience.
Jeff Brown ****@**************.*** Page Two
Developed a methodology to drive profitability by automating DBA response, aggressively pursuing root cause analysis and permanent corrective actions, resulting in a 50% improvement in service revenue margin.
Directly served as many as 6 clients concurrently in a variety of Oracle Technologies and practices, including:
oORACLE EBS (11.0.3, 11i, R12), Demantra,
oOracle Database (8i,9i,10g,11g)
oOracle OEM, RMAN, RAC/ASM, Streams, GoldenGate
oPerformance Tuning, Partitioning, Cloning, Patching
oData Warehouse design and implementation
oSolaris and Linux shell scripting and Unix support
Pac-West Telecomm, Stockton, CA 2001 – 2006
IT Services Manager/SR Oracle applications DBA
Served as primary support of the Oracle ERP (11i) and all other IT operations – Server, Network, Desktop, secondary support for Revchain Billing system and DataMart.
Delivered $2 Million Revchain Telecom Billing System project in 8 months, on-time, on-budget, resulting in a further improvement in the billing cycle from 4 days to 8 hours.
Improved billing cycle from 16 days to 4 days through aggressive performance tuning of Sun hardware and Oracle databases.
Reduced annual maintenance expense by 30% through staff training and process improvement.
Improved Internal Customer Service in Desktop Support, supporting 500 PC’s across 8 locations with three desktop staff, reducing overall trouble tickets by 35% and the mean time to repair by 28%.
NET.com, Freemont, CA 2001 – 2001
Manager, Applied Technology
Primary support of the Oracle ERP and Remedy CRM; Implemented a rapid implementation of Oracle 11i ERP in six months, on-time and on-budget.
ePhones, Freemont, CA 2000 – 2001
CIO
Designed new Microsoft-centric e-commerce infrastructure. Initiated migration of outsourced site hosting and maintenance to local collocation facility. Developed and planned migration of core e-commerce engine to a Microsoft platform (Windows 2000, SQL Server, Exchange, Commerce Server).
EDUCATION
Master of Business Administration (MBA), Information Systems & Marketing, CSU, East Bay, Hayward, CA
Bachelor of Arts (BA), Economics, UCLA, Los Angeles, CA
CERTIFICATIONS
Oracle Certified Professional DBA: 11g, 10g, 9i, 8i, 7.3
Oracle Certified Professional: Ebusiness Suite R12
Oracle Certified Expert: Oracle on Linux
Sun Certified Solaris Admin
Oracle Certified Implementation Specialist: Application Grid 11g, Enterprise Manager 11g, GoldenGate 10g
PMI PMP Certification, Inactive
Novell Master CNE Certification, Inactive
RHCT Certification, Inactive
Franklin Covey Certified Facilitator, Inactive
TECHNOLOGY SKILLS
Oracle Exalogic/Exadata Oracle Database 7.2-12c including RMAN, DataGuard, Streams, ASM, RAC, Performance Tuning Oracle ERP 11i-R12.2 Oracle Golden Gate Oracle Enterprise Linux, Red Hat Enterprise Linux, Sun Solaris, AIX Oracle Enterprise Manager
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