Jim B. Uceda

***** **** ******* **** *** ***

Boca Raton, FL 33428

Phone: 561-***-****

Email: ac500s@r.postjobfree.com

Objective: Hardworking Financial Consumer Loan Service/ Customer Service Representative seeking to join a great company where I can use my experience and knowledge to provide excellent customer service. Strong ability to both get along with coworkers and work independently. Diligent, organized, and thorough, additional expertise in handling the following:

Computer Skills: Microsoft Word, PowerPoint, Excel, Microsoft Outlook and Site X Pro Bilingual: English and Spanish

Professional Experience:

2016-2018 Service Finance Company- Boca Raton, FL

Consumer Loan Underwriter

• Calculate all types of customers’ income.

• Verifying homeownership.

• Address any questions regarding the financing programs and terms offered.

• Assist Processors with questions.

• Manage a case load of 1- 30 loan files at any one time, each with a minimal amount of complexity.

• Responsible for reviewing and analyzing consumer credit reports.

• Ensure loans meet all program and product specifications.

• Ensure that documents are consistent and uphold to company and industry guidelines and uploaded for borrower signature.

• Communicate loan decisions and terms.

• Verifying accuracy of borrower’s information and documents.

• Adhere to all loan funding operational policies that are consistent with overall policies and procedures and regulatory objectives of Counterpointe Energy Solutions Residential, LLC. Billing Specialist

• Participating in conference calls with customers and vendors.

• Assisting with confidential customer banking information for processing payments.

• Identifying payment options that was best suited for the consumer. Call Center Customer Service Representative

• Responsible for all customer inquiries and questions via telephone.

• Enter data from customers into various software programs.

• Inform the customer of a credit approval or decline.

• Work with confidential customer information.

• Address any questions regarding the financing programs offered.

• Assist the contractor/ dealer with pending loan questions.

• Make outbound verification calls for completion of work.

• Participates in additional training courses when needed.

• Thrives as a team player in a fast-paced, high-energy, change-oriented environment. 2014- 2016 Marine Corps – Twenty-Nine Palms, CA

Motor Transportation

• Planned work assignments and equipment allocation to meet transportation operations and production deadlines.

• Dispatched personnel and vehicles in response to telephone and radio reports of emergencies.

• Maintained and verified records of time, materials, and expenditures.

• Drove armored vehicles and operated machines/ equipment to complete work assignments to assist workers.

2011- 2014 JP Morgan Chase Bank

Teller/ Service Specialist Assistant

• Answered and responded to all customer inquiries by phone and in person.

• Processed transactions such as term deposits, retirement savings plans, automated teller transactions, and night/mail deposits.

• Resolved problems and discrepancies concerning customers’ accounts.

• Recognized cross-selling opportunities and obtained referrals from customers for home loans or credit line requests.

2008- 2010 Church of Jesus Christ of Latter-Day Saints Volunteer Work- Missionary

• Full time missionary based in Osorno, Chile.

• Preached the gospel and performed volunteer services for the public.

• Trained district leaders and kept daily records of progress in all areas.

• Performed customer service duties such as answering calls from customers who wanted to subscribe to LDS (Latter- Day Saints) magazines and products.

Education: MAGTF- Twenty-Nine Palms, CA

Integrated System Training Center Command Control

November 2015

School of Infantry- East Camp Geiger, North Carolina February 2015

High School Diploma- Lake Worth High School

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