Engineer Active Directory
Resume:
Keith Ransom
**********@*****.***
Professional Summary
20+ years of Network Operations and Engineering experience in a large enterprise environment
20+ years hands-on experience working in a Network Operations Center within a large enterprise environment and in-depth knowledge of Cisco network hardware and protocols
Managing large enterprise networks and telecommunications vendors and reporting on Service Level Agreements is required
Experience with Solarwinds, Cisco network routing/switching/WiFi, Cisco Prime Cisco ACS
Experience with Cisco Total Care, Cisco Network Compliance Manager, Keynote, MRTG, PRTG, SmokePing, Scrutinizer, Riverbed, Gigamon, Fluke Time Machine is preferred
Knowledge and understanding of the following protocols is required - TCP/IP, Syslog, SNMP, Cisco Debug, LACP, LLDP/CDP, TCP/IP, EIGRP, OSPF, HSRP SSH, Spanning Tree, Rapid Spanning Tree, VPC, 802.11b, 802.11g, 802.11n, 802.11ac and Netflow
Knowledge and understanding of the following protocols is preferred - BGP, I-BGP, E-BGP, MPLS, GLBP, VSS, VDC, OTV, RTP, SIP, H.323, LWAPP, RADIUS, TACACS+, Ethernet, Fiber Channel, Fiber Channel over Ethernet, iSCSI, NFS, XML, DNS, DHCP, ITILv3 and PCI
Ability to multi-task projects, strong interpersonal skills, strong analytical skills, strong written and oral communication skills
Strong organizational skills, working knowledge of group dynamics
Excellent oral and written communication skills
Education:
Devry University April 2010
Networking Technology Management
Tacoma Community College Tacoma, WA June 1993
Information Systems Certificate
Capitol Institute of Technology Laurel, MD June 1983
Telecommunications Certificate
University of Maryland June 1979-June 1981
Electrical Engineering
Professional Experience:
Delta Global Services
Role: Senior Network Engineer. August 2011 - December 2017
Design network systems based on technical/business requirements gathered from the business units.
Analyze, design, and document network platforms and systems to meet enterprise requirements.
Deign, document install, customize, maintain, test, and troubleshoot WAN, LAN, IWAN systems
Configure, install, maintain, test, network automation and monitoring tools as well as troubleshoot systems.
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
Automate integration procedures creating OS specific scripts based on customer specifications and designs. Design, test and implement software features, updates and integration procedures for all major wireless telephone carriers.
Assisted in monitoring, reporting and troubleshooting network outages and irregularities of WAN connectivity and protocols including MPLS, Frame-Relay, ATM, OC-12, and 48,3G, 4g LTE and WLAN using packet analysis tools such as Wireshark
Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
Provide technical support, as needed, to the enterprise.
Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors.
Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation.
Design and document enterprise standards and procedures.
Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
Provide on-site, and on-call 7x24x365 support, as needed.
Coordinate activities with internal/external technology owners/service providers.
Plan and implement life cycle management of software and hardware.
Keep abreast of industry and technology trends.
Goodman Networks
Role: Backhaul Integration Engineer May 2010 - July 2011
Integrate mobile switching center routers, switches, radio access network equipment, EVDO
3G and 4G LTE equipment and 1x equipment with Alcatel-Lucent service access routers in converged architecture designs.
Integrate service routers to enable Ethernet and IP backhaul at cell sites. Create documentation detailing method of procedure for integration projects.
Create test procedures to verify correct operation of 3G, 4G LTE and 1x voice and data services.
Automate integration procedures creating OS specific scripts based on customer specifications and designs. Design, test and implement software features, updates and integration procedures for all major wireless telephone carriers.
Assisted in monitoring, reporting and troubleshooting network outages and irregularities of WAN connectivity and protocols including MPLS, Frame-Relay, ATM, OC-12, and 48,3G, 4g LTE and WLAN using packet analysis tools such as Wireshark
Mohawk Industries May 2008 - July 2009
Role: Network Engineer
Designed, tested and implemented and installed enterprise class network infrastructure using wireless, copper and fiber physical layer connectivity
Designed, tested and implemented Cisco access, distribution and core network equipment to build out a reliable redundancy network system.
Designed, documented, tested implemented and documented the migration from IP frame relay to MPLS network infrastructure, including backbone, campus and local area networks at over 400 locations.
Designed, documented, configured Installed and tested campus WAN and backbone networks using Cisco routers, Cisco LAN and WAN switches. Documented, supported and managed enterprise networks in 24/7 hour a day environments.
Designed, tested, implemented, managed and supported advanced wireless 3G, WiMax and WLAN networks
Reviewed network projects, offered network solutions and provided technical specifications. Developed plans and network drawings for WAN network connectivity, LAN connectivity and provided appropriate network equipment configurations templates.
Prepared documentation pertaining to the design, performance and troubleshooting of applications and LAN/WAN equipment installed for at manufacturing, warehouse and sales center locations.
Assisted with the design, build out and implementation of a network operations center for LAN/WAN monitoring and troubleshooting.
Tested and implemented Open source software such as Linux, BSD, Debian, System Administrator, Open Source, LAMP, Apache, MySQL, PHP, Nagios, Cacti, MRTG, nTop, nmap, nessus, snort OpenNMS, Nagios, ZenOSS and other network analysis tools such as Netcool, Wireshark, CiscoWorks to assist with monitoring, reporting and troubleshooting networks
Assisted in monitoring, reporting and troubleshooting network outages and irregularities of WAN connectivity. Protocols used included MPLS, Frame-Relay, ATM, OC-12, and 48 ISDN, 3G and WLAN backup connectivity solutions.
AT&T Labs October 2007-April 2008
Role: IPTV Support Engineer
Implementing, deploying, managing, upgrading, and modifying large multiserver Microsoft environments (based on 2003 Server, MSFT SQL, Active Directory, and .NET).
Developing tools and solutions to support IPTV operations Develop and conduct IPTV testing. Design and implement lab configurations to support testing with real time services such as audio/video over IP networks
Troubleshooting and integration of systems, applications, servers, clients, set top boxes with real time services such as audio/video over Cisco routed IP networks, Cisco
Design test and install MS Networking, MS Servers (Windows Server 2003, Windows Server 2008, MS Virtual Server 2005, and SQL Server 2005.Internet Information Server 6.0/7.0
Design test and install Cisco (and other LAN elements), VOD servers (IP Multi-cast), digital A/V systems, weather graphics, networked graphics, HDTV systems and real time multimedia environments at digital head ends for new service deployment.
Troubleshoot encoding and decoding of video streams across multicast networks, digital broadcast equipment, both hardware and software based systems at cable and digital head end distribution location.
Expertise with Visio, SMS and Access as well as typical MS user applications.
Implementing, deploying, managing, upgrading, and modifying large multiserver Microsoft environments (based on 2003 Server, MSFT SQL, Active Directory, and .NET). Developing tools and solutions to support IPTV operations designed to reduce downtime and generally improve customer experience.
Homelife Communities May 2007- October 2007
Role: IT Manager
Installation, configuration, and maintenance of Microsoft and Red Hat servers, Cisco routers and switches, network printers, and Microsoft XP desktops
Developed and maintained detailed support and operations documentation through standard procedures and Visio diagrams
Migration of 1000 user Exchange 2000 system to 5000 user Exchange 2003 system
Consolidated 3 Active Directory domains into one from company acquisitions.
Extensive experience with IIS 6 and Apache 2 administration on both production and development servers
Administration of Microsoft SQL Server 2000/2005 and MySQL databases
Supported multiple sites including the administration DNS, DHCP, and Terminal Services
Planned and managed the backup of critical data using VERITAS Backup Executive
Monitored network security, router/firewall configurations, connectivity, and device loads
Quick resolution of network or server failures using detailed documentation and strong troubleshooting skills
Configured, modified, and backed up an Inter Tel PBX as needed
Travel to branch offices as necessary (~%10)
Configuration of Cisco routers, using EIGRP, VPNs, PIX Firewall.
Mobile and Remote Workforce
Created policies and systems for remote access using radius authenticated Cisco VPN, Microsoft ISA server, and Group Policy managed software packages
Management of mobile computing and communications though the use Microsoft Exchange Mobile Communications, Blackberry Enterprise, and Outlook Web Access
Creation of a SharePoint server to distribute information to outside sales agents, construction crews, and material vendors
Secure Wi-Fi configuration and maintenance
Utilization of VMware to reclaim unused server resources, to provide for high availability, and to aid in disaster recovery
Tested and implemented Open source software such as Linux, BSD, Debian, System Administrator, Open Source, LAMP, Apache, MySQL, PHP, Nagios, Cacti, MRTG, nTop, nmap, nessus, snort OpenNMS, Nagios, ZenOSS and other network analysis tools such as Netcool, Wireshark, CiscoWorks to assist with monitoring, reporting and troubleshooting networks
Creation of storage servers for folder redirection, backup data, and SQL databases
Integration of four indecently operating networks into a single, VPN connected domain
Continual research and evaluation of new & emerging technologies
Scientific Atlanta Jan 2006 - May 2007
Role: Digital Operations Consultant (DOC)
Duties performed:
Optimize the availability, reliability and performance of the DNCS and to prepare the customer for its long term operation. Actively participate in the daily operation of the cable head DBDS (Digital Broadcast Distribution System VOD, IPTV)
Maintain the cable digital head end/hub system with the objective of 100% operational up time
Provide efficient and effective troubleshooting of digital systems at the cable head end to minimize system down time;
Utilize S A technical troubleshooting procedures and escalation process to quickly resolve system hardware and software issues
Add, configure and activate system modules at cable head ends.
Provide timely review of S A documentation (DBDS system release notes, instruction manuals, Change Requests (CRs), Engineering Change Notifications (ECNs), etc.) and S A provided 3rd party documentation and notify DSA of pertinent information
Provide informal digital system training to customers
Experience with Scientific and Motorola digital receive equipment and encoders, Evertz, Sencore, Big Band BMR, Blackouts, and Ad Insertion
(Digital Broadcast Distribution System Enhancements VOD, IPTV)
Install system software releases and instruct customer’s system administrator on its proper function
Assist with the build out of cable head end and hub systems
Assist customer’s system administrator in staging Explorer set tops
Actively participate in testing, introduction and rapid implementation of new network products
Provide operational support for integration of S A and S A provided 3rd party hardware and software
Work with S A provided 3rd party vendors to integrate the S A system equipment with other S A provided components
Project Engineering
Meet with key customer contacts regularly to coordinate DBDS operations
Make S A Customer Launch Manager aware of customer DBDS issues
Provide weekly written system status reports and recommendations for technical enhancements and improvements
Provide daily written system performance reports to the customer and S A’s Clarify system
Actively participate in S A/customer conference calls involving site and digital system technical issues
Coordinate with S A Network Planning and SVT to facilitate DBDS design changes
DS Waters Flowery Branch, GA April 2004-January 2006
Role: Data Voice Engineer
Windows System Administration responsibilities included building, installing, configuring, and supporting, and troubleshooting Windows Advanced server systems (versions NT4.0 > Windows 2003) in a mixed Domain and Active Directory environment. Build, install configure and test various Windows applications such as Exchange Server, DHCP Server, Antivirus software and management console
Network System Administration responsibilities included designing, testing, implementing data infrastructure platforms Install, configure and troubleshoot and maintain data center routers, switches, optical carrier equipment. Monitor network activity, services and connectivity.
Perform voice communications and telephony system installation, configuration, testing, upgrading and ongoing support projects. Perform telephone inventory.
Monitor PBX activity and performance, perform PBX testing and maintenance. Contact telecom service vendors for troubleshooting and solving anomalies.
Troubleshoot voice and data jacks wiring, and establish as well as troubleshoot cross connects from the MDF/IDF to the punch down blocks, patch panels and equipment ports and connections.
Perform administrative functions in call distribution, monitoring and scheduling systems
Design, tested and implanted hybrid PBX/VoIP call center system using Nortel PBX and Passport switches
Configure/monitor call tracking systems. Perform call routing analysis. Work independently on small projects. Assess the special needs of local area offices and engagements, and respond appropriately. Familiarity with a variety of key systems, PBXs and voice mail administration as well as call center management software.
Design, install configure and test CTI application integration from telephone company demarcation to the desktop.
Daily responsibilities of Linux System and Windows Administration included installation of new hardware, software, build hardware platforms from parts, troubleshooting / repair hardware and software problems, build/install configure/test various Linux applications such as Apache, Tomcat, DNS, Anti spam software, Antivirus software, Compile software form source code.
Tested and implemented Open source software such as Linux, BSD, Debian, System Administrator, Open Source, LAMP, Apache, MySQL, PHP, Nagios, Cacti, MRTG, nTop, nmap, nessus, snort OpenNMS, Nagios, ZenOSS and other network analysis tools such as Netcool, Wireshark, CiscoWorks to assist with monitoring, reporting and troubleshooting networks.
Metso Automation Lithia Springs, GA May 2002-March-2004
Role: Technical Support Specialist
Performed installation, configuration and testing troubleshooting and upgrade of complex firm hardware and software including VMware, FreeBSD, Linux, MS Windows NT 4.0 Server, and MS Windows 2000 Server. IIS 5.0 Solaris 8
Complete new remote site connectivity processing *account requests, verification, and Complex equipment configuration in Cisco based WAN.
Perform complex software troubleshooting and contact service providers for problems. Provide complex off site support for client functions/meetings. Provide leadership assistance for the deployment of hardware and software.
Facilitate technical event support. Perform administrative tasks, such as resetting passwords. Perform back up tape maintenance and backups with the supervisor. Perform network file server maintenance.
Set up networks off site and participate in network peer group conference calls. Work with the CLEC's, ILEC's IXC organizations to diagnose problems with WAN routers and circuits, and assist with router upgrades.
Set up file server backups and check the validity of back up jobs. Design and set up the network in an offsite location. Monitor the office infrastructure, as well as diagnose and repair failures.
Perform telephone inventory. Monitor PBX activity and performance, contact service provider with anomalies, and perform PBX testing and maintenance. Perform administrative functions and voice mail administration.
Troubleshoot jacks/wiring, and establish/troubleshoot cross connects for MDF/IDF. Configure/monitor call tracking systems.
Perform call routing analysis. Work independently on small projects. Assess the special needs of local area offices and engagements, and respond appropriately. Designed OS based custom images using VMware, Norton Ghost, Linux Windows NT, 2000, 2003 XP
Getronics, Atlanta, GA Jan 1998 - April 2002
Role: Senior Systems Engineer
Designed, tested and implemented and installed carrier level and Enterprise network infrastructure including high speed wireless, ATM, frame Relay, xDSL and Sonet networks. Served as the Vendor Manager / Client Relationship Manager
Designed, tested and implemented Cisco network technologies, such as Cisco AVVID, Cisco VOIP and Cisco Wireless.
Designed, documented, tested implemented and documented the network infrastructure migration from SNA to IP which included backbone, campus and local area network at the railroad sites of over 400 locations at Norfolk Southern Railroad.
Designed, tested and implemented flat domain Windows NT server environment to Active Directory Windows 2000, Exchange server 2000 migration for a 20000 user e-mail environment.
Designed, documented, configured Installed and tested campus WAN and backbone networks using Cisco routers, Cisco BPX and Cisco IGX WAN switches. Documented, supported and managed enterprise networks in 24/7 hour a day environment for telephone, cable, broadcast companies, internet service providers and enterprises.
Designed, tested, implemented, managed and supported advanced networks for telephone service providers, internet service providers and large government agencies. Designed, documented, configured, installed and tested campus, WAN and backbone networks for a wireless network using Cisco Broadband, ATM routers, and Catalyst switches.
Designed, documented, configured, installed and tested campus, WAN and backbone networks for wireless/ATM network using Cisco equipment. Reviewed network projects, offered network solutions and provided technical specifications. Developed plans for network connectivity and field connectivity.
Developed network drawings and provided appropriate router configurations. Prepared documentation pertaining to the design, performance and troubleshooting of applications and LAN/WAN equipment installed for various telephone cable TV and new age service provider customers.
Assisted with the design, build out and implementation of a network operations center of LAN/WAN equipment for internet service providers. Provided production monitoring and troubleshooting of local (LAN) network and international wide (WAN) area data network for large enterprise customers.
Assisted in monitoring, troubleshooting and reporting network outages and irregularities of IGRP, OSPF, BGP, RIP and EIGRP on Cisco series routers for national voice/data network carriers using several network management tools.
Installation, testing and support of interactive TV systems running on real time operating system (Solaris) at cable TV head end for major cable system operators.
Bellsouth Mobility DCS, Atlanta, GA January 1997 - January 1998
Role: Systems Analyst/ NOC Analyst
Planned for network expansion and consolidation including capacity planning and network traffic bandwidth demand. Performed Analysis of server level performance monitoring, IP addressing planning and Windows NT domain planning
Prepared procedures and processes to facilitate the migration of 300 workstations and 150 servers from Windows 3.51 to Windows NT 4.0.
Developed Microsoft Systems Management Server scripts to install software, manage the inventory of computer equipment and install new systems and remote control/help desk functions.
Tested and implemented in house applications to track impact to network and other installed applications and to facilitate the configuration and management of 300 workstations, 150 servers running UNIX, Windows 3.51 and Windows NT4.0.
Completed the design, testing and implementation of Microsoft Exchange Server disaster recovery.
Conducted product evaluation, recommendation, development and implementation of systems integration projects.
Conducted product evaluation, recommendation, development and implementation of a company wide data backup solution using near line and offline storage.
Troubleshot problems with applications, data network equipment, network traffic, hardware, circuits, database connectivity, Internet access and remote access
Provided production support of the 22000+node Delta/TQ Atlanta campus network and the International wide area data network (WAN) using network management software
Troubleshot interruption of service on Nortel Networks and Cisco series routers, frame relay circuits, T 1, T 3, ATM and ISDN lines. Monitored, managed and troubleshot problems with Novell, UNIX and Windows NT servers.
Created technical documentation for training and deployment. Created daily network performance reports.
Performed product evaluation and recommendation for new network solutions supporting new development systems integration.
Researched and implemented software and hardware upgrades to network related equipment.
Provided third level support on all network related problems. Provided technical training and assistance to NOC.
Implemented approved network device changes such as router rehoming, protocol changes packet filtering and ACL's
American Communications Corp., Chantilly, VA January 1996 - January 1997
Role: Network Engineer / NOC Engineer
Responsibilities:
Installed, configured, tested and troubleshot terminal servers, network edge devices and Nortel Networks routers, network hubs, T 1's and T 3's for Internet service at over 20 sites around the United States.
Installed inter bay cabling for all equipment. Installed, configured, tested and troubleshot circuits and routers using designed field connectivity solutions between the 7x24x365 Network Operations Center (NOC) and field engineers for information flow about site configuration and testing along with time reporting and engineering changes received from headquarters.
Trained and supervised personnel for field engineering projects.
British Telecom North America, Chantilly, VA January 1995 – January 1996
Role: Systems Analyst
Responsibilities:
Designed and implemented a WAN for 15 node connections to an Atlanta based Novell NetWare LAN configured for Windows 95 clients to use IPX/SPX and TCP/IP, Cisco 2500 Router and T l multiplexers.
Designed and implemented two domain Windows NT server Windows NT workstation IP networks to support 150 nodes.
Installed Cisco 1900 series 10/100 switched Ethernet hubs to increase network throughput of the LAN.
Implemented RIP version 1 routing protocol to enable field connectivity of branch offices.
Provided international support for custom developed telecommunications applications used throughout the enterprise.
Tested client server application configurations and coordinated software update releases.
Implemented department wide Internet access using proxy, firewall and HTTP servers as well as remote access to LAN/Internet via modem pools and ISDN TA's.
Installed Access, Oracle and SQL Server relational database software on HP, Dell and Compaq servers.
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