Microsoft Office Support

Nikhil Satsangi

Charlotte, NC *****

919-***-**** • ******.**********@*****.*** • LinkedIn

Information Security Analyst

Competitive, astute, and dedicated professional competent in pursuing and applying education and expertise to support complex aspects of data management and security.

QUALIFICATIONS PROFILE

•Highly motivated to plan, implement, and manage the enterprise network and data center environment, which includes data, voice, video, virtualization, and physical data center infrastructure. Equipped with in-depth knowledge of current and emerging IT security technologies and techniques covering all levels of IT architecture, including business processes, data, applications, network, and systems infrastructure.

•Extensive experience in information systems management, analysis, troubleshooting, testing, documentation, system and program security, systems analysis, and network administration.

•Skilled team leader and trainer with a track record of directing multiple tasks effectively to ensure on target completion of all deliverables. Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.

TECHNICAL PROFICIENCIES

Programming:

Java, CSS Javascript, HTML, NetBeans, Eclipse, Visual C++, Windows 7, Debian, CentOS, MySQL

Operating Systems:

Windows XP, Windows XP, Windows 7, Windows 8.1, Windows 10, Mac OS El Capitan, Mac OS Sierra

Software:

Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016, MS Project, MS Visio, Outlook, Eclipse, SQL Developer, Eclipse, Web Logic, Spring Tools Suite, Symantec Endpoint Encryption, Symantec Enterprise Vault, McAfee Endpoint Encryption, Cisco AnyConnect Secure Mobility Client, Avaya Communicator, Skype For Business, SCCM Configuration, Casper Remote, Manager, Wireshark

Education & Certifications

University of North Carolina at Charlotte, Charlotte, NC, Dec 2014

Bachelors of Science, Psychology - Minor: Software & Information Systems

Western Governors University, Charlotte, NC, Nov 2017-Apr 2020

Bachelors of Science, Cybersecurity and Information Assurance

Certificates

Comptia A+, CompTIA Network+, CompTIA Security+, ITIL Foundation, CIW Web Security Associate, EC Council Certified Encryption Specialist

Professional Experience

TIAA, Charlotte, NC & Wells Fargo

Desktop Support Technician (8/2015 – present)

Provide second level support for all hardware and software related issues. Install, configure, and support end-user desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices.

•Collaborate with server and network administrators to ensure efficient operation of the company’s desktop computing environment.

•Coordinate with remote sites and third parties for testing and conducting video and audio conferences.

•Support and troubleshoot developer applications utlizing Java, HTML, Eclipse and MySQL

TIAA, Charlotte, NC

Service Desk Consultant (11/2013 – 5/2014)

Played a key role as the first line of contact for all IT related issues throughout the company. Analyzed user needs; identified appropriate hardware/software responses; advised/assisted users in hardware/software purchases, systems up-grade or integration, and the installation, configuration, and use of new products and applications.

•Diagnosed hardware/software operating problems and personally resolved or instructed user in problem resolution.

•Assisted in troubleshooting incidents and requests by utilizing phone, email, and chat queues.

TIAA, Charlotte, NC

Messaging Support Team (5/2014 – 12/2014)

Worked individually and with other internal IT groups to administer and maintain the organization's email system.

•Created user accounts and maintained security levels on databases.

•Provided advanced End-User support for any technical issues.

Internships

SC Global Group Consulting Firm, Charlotte, NC (8/2013 – 11/2013)

•Provided assistance and support in maintaining and updating website and content.

•Devised eye-catching, targeted social media marketing such as writing blogs, articles, and excerpts for charity groups associated with the company.

MicroDInc, Charlotte, NC (5/2013 – 8/2013)

•Worked with Google analytics and Google AdWords to help improve search engine optimization for clients.

•Assisted in writing clienteles’ website content and blogs.

Live Oak Homes, Cary, NC (6/2010 – 1/2011)

•Prepared and organized various real estate documents.

•Assisted in handling the company finances including entering, saving, and documenting company bills.

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