Computer Operator Technical Support

Gary Sims

**** ******* ***** ****** *******, GA (C) 678-***-**** ********@*****.***

Targeting Technical Support Positions

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

Education

ITT-Technical Institute – Kennesaw, GA, Degree received 9/09

Associate Degree in Computer Networking Systems GPA: 3.7

Technology Summary

Systems:

CICS/ISPF/Mainframe, Windows Vista, Windows 7/NT/2000/XP/2K3, POS, DNS, DHCP, TCP, MVS

Databases:

Relational Databases, SQL,CTRL-M, Workload Scheduler, Job Control Language (JCL)

Software:

MS Project, MS Office, Remedy, Peregrine Ctrl M, OSI Protocols, Tivoli HP Service Center

IT Experience

Pomeroy-IT Solutions 8/2011 - Present

Computer Operator

Restoring system to recovery ability to operate in its normal state. Assist in daily operation.

Maintain coordinate vaulting of tapes and archiving.

Replacement of Hardware reinstalling new hardware installing software.

Generating reports and validating before release.

Provide maintenance on printing equipment. Monitor messages to insure jobs are been run on schedule time.

1st Result Fitness 1/2010 – 7/2011

Tech Support

Configured, performed, and supported existing hardware and software installations and user support

Upgraded hardware peripheral devices and performed weekly backups

Monitored platforms to ensure expected availability levels are achieved.

Southern Co – Atlanta, GA 3/2007 – 12/2009

Computer Operator II

Work with TCP/IP protocol using monitor tools such as open view

Had to set up new users and troubleshot desktop supporting of MS office suite

Documented, routed and escalated issues for service management process incident problems. Monitored protocols such as TCP/IP, peripherals and printers

Maintained and tested disaster recovery procedures

Monitored the system logs of the network performance diagnoses and multifunctional devices

Utilized online resources as knowledgebase to resolve unknown issues

Performed Backup and Recovery

Maintained upgrades and supported existing systems operational stability for user groups

Relocated computer equipment and set up video conferences

Maintained systems performance and developmental tools and procedures

Installed, configured, and upgraded peripherals, hardware printers, and motherboards

Delta Technology – Atlanta, GA 6/2005 – 4/2007

Computer Operator

Performed system recovery and backups, along with performing system-server restarts

Loaded system software, performed all routine tasks associated with the operation of a Mainframe or server platform

Assisted in monitoring the computers as well as tended to associated peripheral devices

Mounted and dismounted tapes as required for services printers, tape drives, and other peripheral equipment according to instructions

Submitted holds or releases for batch jobs which required evaluating real time system performances and took appropriate action.

The Hartford Insurance Company – Atlanta, GA 4/2000 – 7/2005

Helpdesk Analyst

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries

Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate),with the resolutions and closures of troubled tickets

Installed H Drive disk replacement motherboards

Configured new computers: ghosting and imaging.

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