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Customer Service Representative

San Diego, CA
March 31, 2018

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Arleny Haylock

*** *. * ** *** A***

Chula Vista, CA.91910



●To be a great employee who contributes to the Vision, and Values of the company. To give an excellent performance, and use my experience, knowledge, skills and abilities to assist the company to grow. To be a quick thinking individual who can adapt to any work setting.





●Dewey decimal system

●Data entry

●Bilingual (Spanish & English)


●Microsoft word proficient

●Microsoft excel proficient

●Quick learner


●Customer Service

●Money Transactions


●Computer Skilled


●Detailed oriented

Work Experience

Santa Barbara Tax Productions Group

February 2018- present

Bi-lingual customer service representative

Assisted tax payers and tax prepares with friendly inbound customer service support. Responded to customer inquiries in a timely and professional manner while effectively entering and retrieving information from a database.


September 2017-January 2018

Substitute Teacher

Secondary support in absence of administrative educator during leave periods. Maintain upkeep of classroom facilities while keeping order of daily routines. Multiple locations assigned in the metropolis area.

Phone Ware

September 2016 to May 2016

Roadside Assistant Agent (Customer Service)

- May 2016

●Customer Service

●Credit card transactions?

●Receive calls from customers who often are stranded motorists.

●Dispatch Help for Customer

●Receive and deflect information calls" to the appropriate department and/or company

●Dispatch roadside assistance for members who are stranded

●Responsible for contacting vendors while utilizing computerized system

●Mapping and Geographical location (locate customer.

●Bilingual taking calls in Spanish and English

Tyson Co

Otay, CA

Warehouse Clerk

- May 2016

●Assembly line packaging

●Excelled in high Production

●Inventory quality assurance


●Upkeep of facility


Lancaster High School

October 2006- June 2007

Lancaste, TX

Teacher aid

- - June 2008

●Assisting new incoming students

●Assisting with Translation.

●Development and implementation of new skills


High school diploma

Sunset High school graduate 1984

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