Chula Vista, CA.91910
●To be a great employee who contributes to the Vision, and Values of the company. To give an excellent performance, and use my experience, knowledge, skills and abilities to assist the company to grow. To be a quick thinking individual who can adapt to any work setting.
●Dewey decimal system
●Bilingual (Spanish & English)
●Microsoft word proficient
●Microsoft excel proficient
Santa Barbara Tax Productions Group
February 2018- present
Bi-lingual customer service representative
Assisted tax payers and tax prepares with friendly inbound customer service support. Responded to customer inquiries in a timely and professional manner while effectively entering and retrieving information from a database.
September 2017-January 2018
Secondary support in absence of administrative educator during leave periods. Maintain upkeep of classroom facilities while keeping order of daily routines. Multiple locations assigned in the metropolis area.
September 2016 to May 2016
Roadside Assistant Agent (Customer Service)
- May 2016
●Credit card transactions?
●Receive calls from customers who often are stranded motorists.
●Dispatch Help for Customer
●Receive and deflect information calls" to the appropriate department and/or company
●Dispatch roadside assistance for members who are stranded
●Responsible for contacting vendors while utilizing computerized system
●Mapping and Geographical location (locate customer.
●Bilingual taking calls in Spanish and English
- May 2016
●Assembly line packaging
●Excelled in high Production
●Inventory quality assurance
●Upkeep of facility
Lancaster High School
October 2006- June 2007
- - June 2008
●Assisting new incoming students
●Assisting with Translation.
●Development and implementation of new skills
High school diploma
Sunset High school graduate 1984