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Engineer Technical Support

Baltimore, MD
March 31, 2018

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**** ******* ****** *** *,

Baltimore, Maryland 21206

Email Address: Cell: 443-***-****



Highly talented, responsible individual with vast experience in technical support and customer services, Performing difficult tasks of various duties relating to customer support; excellent communication, creativity, verbal and qualitative skills as well as diverse public policy, research experiences, and knowledge

OPERATING SYSTEM: MS-DOS, Linux, Solaris, Window Server 2000, Server 2003, Server 2008, & Server 2012


• Ability to assume leadership positions • Training & motivate others

• Ability to interpret information • Ability to multi-task

•Problem and resolution tracking procedures • Ability to prioritize and manage time well

•Attention to details Accept responsibility and make decision


Baltimore City Community College, Pre-Cyber Security Classes, Baltimore, Maryland

A+ Certification Class – June 2017

Datanix Technology, Columbia, Maryland

Certification class in Database Administrator/Engineer – April 2016

SQL Fundamental Oracle Database 11g

Oracle Database Administrator Certified Associate (OCA)

University of Baltimore, Baltimore, Maryland

Bachelor of Arts, Government and Public Policy - May 2012

Community College of Baltimore County, Baltimore, Maryland

Associate of Art, General Studies - May 2011


Operating Systems: LINUX, SOLARIS, Windows Server 2003, 2008, 2012

Oracle Tools: OEM, SQL Developer, Export/Import, RMAN, Data Pump, NETCA, DBCA

RDBMS TECH: Oracle 10g, 11g, 12c


Flavor & Fragrance Specialties Inc. Filler (Tech Support). Baltimore 09/2016 – Present

Primary Responsibilities Includes:

Inputting filling information i.e. content measurement into provided application

Train users in the of provided applications, guide and assisting with update I.T policies

Provide assistance to users of information management services

DataNix Technology. Trainee Tech Support. Columbia 09/2015 – Present

Primary Responsibilities Includes:

Keeping track of maintenance requirement on machine

Performed system startups and shutdowns and train users

Performed daily incremental backup and full weekly backup utility RMAN

Installation of hardware, software and upgrading to ensure work is performed as per policy on various hardware platforms including SQL tuning and other forms of troubleshooting

Responsible for maintaining user accounts and basic service access permissions on infrastructure servers

Provide software and hardware tech support and managed database indexes as necessary

Prioritize and schedule problems.

Escalate problems (when required) to the appropriate experienced technician.

Perform hands-on fixes at the desktop level, including installing and upgrading.

Perform related duties consistent with the scope and intent of the position

Law Office Of Jude C. Ezeala


(Windsor Mill Maryland)

( Aug 2013 – Jan 2016)

Primary Responsibilities Includes:

Book keeping and sorting of mails

Monitored Tablespaces and Data files utilization

Direct visitors to appropriate contacts

Assist in the planning and preparation of meetings and conferences

Supports Executive Director and other staffs as needed

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