Technical Support Information Technology
Resume:
EDWARD D. LEE EMAIL: *******@*******.***
Chicago, Illinois 60612 Home: 773-***-****
Overview of Skills
Application & Systems Support REXX, JCL, COBOL & BAL Programming
Problem & Change Management Project Management
Network Support Excellent Communication Skills
Business Analysis Excellent Leadership Skills
PROFESSIONAL EXPERIENCE
Technical Support Analyst:
Self Employed, Chicago, Illinois 2010 – Present
Windows based Laptop and PC hardware configuration and support.
Network configuration and support.
System configuration and tuning- Windows XP, Vista and Window 7 based systems.
Developed business forms and spreadsheets- MS Word, Excel.
Walgreens, Mount Prospect, Illinois 2009 – 2010
Utilized MIM, GRS, OS JCL and IBM utilities to manage DASD pools in a SMS managed DASD environment with heavy DB2 usage.
Used Microsoft Excel and Word to develop metrics and reports to monitor and maintain optimal DASD resource usage.
Automated production processes, developed and implemented system utilities using REXX.
Developed and implemented procedural and technical documentation.
Director of Information Technology:
Maycoglobal Recovery Services LLC, Chicago, Illinois 2008 - 2009
Managed computing resources for the organization.
Worked under the chief executive officer to plan and direct the work of subordinate information technology employees.
Responsible for ensuring the availability, continuity, and security of data and information technology services in the organization.
Responsible for making hardware and software upgrade recommendations.
Problem Management Professional:
Allstate Insurance, Northbrook, Illinois 2002 – 2008
Contributed to Root Cause Analysis by addressing the causes of incidents that posed the greatest negative risk. The focus was on the heavy hitter recurring service affecting events; success was measured in terms of what has been removed from the environment
Hosted Root Cause Analysis conferences and managed the efforts to apply temporary and permanent solutions.
Communicated trend analysis and error removal efforts to senior leadership and business partners.
Provided Change Management support to control change activity and ensure compliance to the Service Level Agreements.
Business Analyst:
Allstate Insurance, Buffalo Grove, Illinois 2000 – 2002
Partnered with business and support clients to gather business requirements.
Lead projects to plan, create and implement the functional designs.
Participated in the testing phase and provided detailed deliverables and testing scenarios.
Technical Support Analyst:
Allstate Insurance, South Barrington, Illinois 1998 – 2000
Partnered with other support groups and business clients to gather and create business/functional requirements; Developed, tested and implemented Business software solutions for both new and maintenance projects.
Software: Assembler, DB2, REXX, OS/390, OS JCL, IBM Utilities
IBM GLOBAL SERVICES, Schaumburg, Illinois 1998 – 1998
Partnered with other support groups and business clients to gather and create business/functional requirements; Developed, tested and implemented Business software solutions for both new and maintenance projects; In addition, wrote and customized existing API’s to integrate the OS2 based data transfer systems with Mainframe systems.
Software: Assembler, REXX, BASIC, DOS, DB2, SQL & OS2/WARP version 3.
WW GRAINGER, INC, Niles, Illinois 1996 – 1998
Developed, installed and maintained mainframe automation software; plus, provide technical support and maintenance for variety of Mainframe systems.
Software: CLIST, REXX, OS/390, JES2, TSO, ACF2/VTAM, OS JCL, DFHSM, SMS, NCCF/NPDA, Intersession, CA1, CA7, CA11, TSSO, MIM, VPS, HSC, OPS/MVS, Mainview, MS Office Suite.
SPIEGEL MANAGEMENT GROUP, Westmont, Illinois 1992 – 1996
Developed, installed and maintained automation software; plus, provide technical support and maintenance for variety of Mainframe systems.
Software: COBOL, Assembler, Basic, CICS, CLIST, REXX, REXX for AUTO–OPERATOR, OS/390, JES2, TSO, ACF2/VTAM, OS JCL, FDR/ABR, DFHSM, SMS, NCCF/NPDA, Intersession, CA1, CA7, CA11, TSSO, MIM, VPS, HSC, Mainview, Impact, ELAN, MS Windows and MS Office Suite.
Senior Operations Analyst:
SPIEGEL MANAGEMENT GROUP, Westmont, Illinois 1990 – 1992
Managed the Operations staff and performance.
Analyzed the overall operational throughput to accommodate the service level agreements for all Batch, CICS Online, Mainframe, LAN and Network systems; additionally managed staff activity to insure compliance.
Provided technical support and maintenance for variety of Mainframe systems. Developed and maintained all operational tools.
Software: CICS, CLIST, REXX, OS/390, JES2, TSO, ACF2/VTAM, OS JCL, FDR/ABR, DFHSM, SMS, NCCF/NPDA, Intersession, CA1, CA7, CA11, TSSO, MIM, VPS, HSC, Mainview, Impact, ELAN, DOS, MS Windows and MS Office Suite.
Senior Console Operator :
Chrysler Corporation, Belvidere, Illinois 1987 – 1990
Chicago Title & Trust Chicago, Illinois 1985 – 1987
STAT:TAB Corporation Chicago, Illinois 1982 – 1985
To monitor the operating systems and throughput to ensure compliance with the service level agreements for all Batch, CICS Online, Mainframe, LAN and Network systems; additionally created and managed JCL jobs.
Software: OS/390, JES2, TSO, ACF (1 & 2)/VTAM, CICS, OS JCL, FDR/ABR, NCCF/NPDA, CA1, CA7, CA11, Omegamon, RMF, DOS, MS Windows and MS Word.
Telecommunication Specialist:
U.S. Air Force 1978 – 1981
Monitored the overall operational traffic to ensure all sorties are completing their offensive and reconnaissance objectives, supervising the performance of Telecommunication staff to establish and maintain mobile and point to point communications.
EDUCATION
COURSE SCHOOL
Certificate IT Service ITIL Foundation
Computer Science Loop College
Structured COBOL STAT:TAB Corporation
Business Management C.C.A.F
General Education Harrison High School
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