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Customer Service Security

Washington, DC
March 30, 2018

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Malcolm J. Maiden


Professional Experience

Contract Security Forces Woodbridge, VA October 2011 – Present

Special Police Officer: Police grounds and maintain safety and security of clients, employees, and customers in various, high end retail environments. Perform in depth investigations and implement loss prevention measures resulting in successful prosecution. Monitor, document, and address irregularities, and clearly and concisely report occurrences to appropriate leadership. Assess video surveillance in order to ensure safety of $1M+ in client assets. Draft timely incident reports in accordance with industry best practices and agency standards. Serve as liaison between clients and security agency Owner/Director of Operations, fostering excellent client relationships. I was also promoted to the position of Sergeant/Site Supervisor for the Guess store in Washington DC within Contract Security Forces.

City Security Consultants Washington, DC May 2004 – June 2011

Special Police Officer (April 2007 – June 2011) and Security Officer (May 2004 – March 2007): Policed grounds belonging to the District of Columbia Government, including but limited to the Convention Center, Stadium Armory, RFK Stadium, and construction sites. Informed and warned patrons of rule violations. Contacted police and fire departments in cases of emergency. Secured and keenly observed crime scenes, collected evidence, and recorded facts relevant for court testimony. Assisted with police apprehension of suspects.

American Relocation Washington, DC December 2000 – May 2004

Moving Agent: Securely loaded, packed, and unpacked items, disassembled and assembled furniture and equipment for commercial clients. Provided safe, on-time, dependable transportation while maintaining a clean driving record. Expertly managed logistics and assisted clients with excellent customer service.

United States Army Fort Leonard, MO May 1999 – August 1999

Private E1: Completed physical training, field exercises, and classroom activities in Basic Training.

MCI Center Washington, DC September 1997 – April 1998

Warehouse Clerk: Managed inventory system and stocked products throughout the arena for vendors. Managed supplies distribution and delivery logistics for corporate offices housed in the arena.

Smithsonian Magazine Washington, DC September 1996 – August 1997

Mailroom Assistant: Sorted and distributed mail to offices throughout the museum complex. Maintained a clean, organized mail room.


Archbishop Carroll High School, high school diploma


City Security Consultants, Inc. Certificate of Training

United States Army Engineer Center Certificate of Appreciation

United States Army Sharpshooter Marksmanship Qualification Badge

United States Army Grenade Bar Qualification

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