DUANE L. REEVES

*** ******* *****

Lancaster, Pa 17603

717-***-****

ac4z3s@r.postjobfree.com

**** *********** ****** *********

CCNA CERTIFIED FROM 1998-2004

COMPTIA SECURITY+ CE – 2016

MCITP - E NTERPRISE DESKTOP SUPPORT TECHNICIAN ON WINDOWS 7

A+

Network + CE

SharePoint Literate /SQL Literate

Proficient in Unix and Various Cisco IOS Commands Platforms OBJECTIVE

To gain a challenging position within a growing company that can utilize my skill set in the IT Client/System Support department or my Pressroom Production Floor skill set Experienced in System Administration, Network Management, Site Management and Various (Enterprise – Healthcare) IT Help desk Tiers. Proficient in Microsoft, Active Directory and Exchange. W orking knowledge of remote connectivity software such as RDP, Citrix and Cisco VPN. Intermediate understanding of VOIP and TCP/ IP protocols. Experience with Microsoft Active Directory, administration, creation of user accounts and Internet email. Excellent communication, time management and problem solving skills. Experienced in Production Floor Material Handling, Shipping and Receiving, Pressroom startup/shutdown procedures, Lockout/ Tagout procedures.

EXPERIENCE/ Work History

LSC

Lancaster Pa

Mar 2017 to Present

Pressroom Material Handler 2

Remove, flex, jog, and stack printed sheets, folded signatures, labels or other in-process product from discharge unit of printing press or adhesive coating equipment. Review signatures for smearing, register issues, bad folds, etc. and notify the Pressroom. Remove folded signatures from web press and place signatures on pallet or skid for removal to warehouse or binding areas. Adjust stacking mechanism on press according to paper dimensions. Loads and unloads materials onto or from pallets, carts and trays. Conveys materials from storage or work sites to designated area, using hand truck, electric dolly, or other devices. Counts, weighs, and records number of units of materials moved or handled on daily production sheet. Attaches identifying tags or labels to materials or marks information on cases, bales, or other containers. Assist Press Crew with make-ready of the equipment such as retrieving plates, hanging plates, recycling/storing plates. Perform in process quality checks of printed materials looking for blemishes, scratches or other print defects. Good knowledge of general warehouse layout, item identification codes, basic warehouse procedures, and the storage areas in order to be able to place or pull paper stock, signatures and materials in accordance with standard procedures. Experienced with hand tools used in material handling tasks such as hammers, pliers, strapping and stretch wrapping tools and equipment, tape fasteners, metal band sheers and related equipment. Ability to read job ticket/run sheet information and translate for input into stacker, palletizer and load sheet computer System. Able to complete appropriate forms relating to stock description, quantity, unit of issue, and the labeling requirements for incoming and outgoing material 8/2016 – Present - Freelance contracting

R eimagining and Updating various desktops/laptops with requested version of Microsoft Operating System. Tier 4 consulting work for various local small businesses addressing network connectivity issues, website accessibility/compatibility, and IDF/MDF management. Outsourced projects included Database creation, Data entry, and Network Security consultation.

Viwinco Window Inc.

3/2016 – 7/2016

IT technician/ Help desk Technician

Morgantown, PA

Provide desktop and mobile computing support, train users and diagnose problems. Administer all IT equipment – desktop computing, servers (IBM/Cisco/HP), printers (Zerba-HP), telephone instruments and equipment, video conferencing, switches, routers, and other general networking equipment. Coordinate with vendors on basic facility issues; including new wiring installs, UPS battery tests, network cable runs and desktop / cubicle moves. Apply software patches / upgrades and respond to user requests as needed. Perform pro-active maintenance on all computing equipment. Work closely with facilities department. Installed and Monitored System Backup/Recovery, Active Directory, As400 operations and Antivirus Installation. Working with Shipping and Transportation Department for all Product tracking and GPS software installation and operations. Monitored and Maintained Mitel 5000 VOIP system. M anage related tickets flow through our client's help desk supporting primarily programming and security related issues Worked with programmers on application and system update projects, monitoring of system message queue, application security and password administration, assisting with web user registrations, supporting barcode printers, scanners and workstation hardware support within manufacturing organization. OPCON SQL/AS400 Technician

08/2015 - 12/2015

State Contractor/APM

Harrisburg, Pa

Determine the causes of equipment malfunction and take appropriate corrective actions. Communicate effectively with other staff and service personnel on technical matters. Install, maintain and repair terminal subsystem equipment. Monitor the communications network and identify error and malfunction conditions Perform difficult and varied clerical work involving judgment and requiring attention to details, speed and accuracy. Maintain technical records and files related to computer processing operations. Utilize manuals and other resources to diagnose and solve more complex operational difficulties and hardware malfunctions in the communications network. E nsure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO.) Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO) Troubleshoot SQL Server service outages as they occur, including after-hours and weekends. Configure SQL Server monitoring utilities to minimize false alarms. As new systems are brought in-house, choose whether to use clustering, log shipping, mirroring, Windows Azure, or other technologies. Install and configure new SQL Servers. Deploy database change scripts provided by third party vendors. When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes. Document the company’s database environment United Parcel Service

1/2015 – 5/2015

TSG Technician Internal/External

Lancesoft

Mechanicsburg, PA

Conducts complex hardware, software, and network. Troubleshooting and problem resolution within the IT systems environment. Researches problems, makes recommendations for solutions, and repairs or rebuilds systems to appropriate specifications. Develops systems documentation. Determines suitable hardware/software to meet user requirements. Provides user orientation of new and upgraded hardware/software packages. Develops disaster recovery procedures. Performs security testing to ensure compliance with corporate standards. May interface with clients to determine needs. Plans for upgrades and expansion in a complex systems environment.Tracks hardware/software inventory. Resets user passwords. Provides user orientation of current hardware/software packages. Provided onsite or remote support for one or more of the following user systems

(Desktops, Laptops, Printers, and Peripherals). Provided basic support of systems for break-fixes, installs, User/ Group account moves, adds, and other modifications. Troubleshooting Worldship/Courtship applications requiring patch / hotfix installations. Conducted complex hardware, software, and network troubleshooting and problem resolution within the IT systems environment through preventative maintenance. Researched problems, makes recommendations for solutions, repairs or rebuilds systems to appropriate specifications. Wiped and Reimaged machines for OS upgrades and Deployment requirements. Developed systems and application troubleshooting documentation. Determines suitable hardware/software to meet user requirements. Vibra Healthcare/Hollinger Group

12/2013 - 10/2014

Systems Administrator

Mechanicsburg, PA

Accountable for procedures and processes to effectively protect information systems assets from intentional or inadvertent modification, disclosure or destruction. Worked directly with clients on Citrix issue (application not responding, loss of icon or desktop application access, unable to log into desktop profile, etc..) Monitored compliance with General Computer Controls encompassing Information Security, Computer O perations, Change Management, End User Computing and Third Party Management. Performed tasks associated with Security Monitoring, Vulnerability Analysis, Governance Risk and Compliance, Application, Security, Identity & Access Management and Configuration Compliance. Identified the control gaps and control failures in application designs and future application system deployments.Responsible for all requests for access to the computerized systems. Works with IT Networking Team on the monitoring of intrusion detection mechanisms, firewall logs, and other relevant areas to avoid computer hacking and any other unauthorized and suspicious activity. Worked with IT Networking Team on the development and maintenance of firewall configurations to ensure appropriate security change management policies are being maintained. Developed educational programs to enhance overall understanding of internal controls and increase IT awareness of information security, risk and internal controls and technologies. Recommended additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes CACI/Aberdeen Proving Grounds

11/2012 - 11/2013

Systems Administrator

Aberdeen, MD

Handled incidents the first-tier of the help desk support team was unable to resolve. Provided onsite or remote support for one or more of the following user systems: Desktops, Laptops, Printers, and Peripherals. Create file systems,Install software, Created backup/ recover policies, Monitor network communication, update system as soon as new version of OS and application software comes out, implement the policies for the use of the computer system and network,Setup security policies for users. Provided basic support of systems for break-fixes, installs, User/Group account moves, adds, and other modifications. Conducted complex hardware, software, network troubleshooting and problem resolution within the IT systems environment through preventative maintenance. Wiped and Reimaged machines for OS upgrades and Deployment requirements. Developed systems and application troubling documentation. Determines suitable hardware/software to meet user requirements. Provides user orientation of new and upgraded hardware/software packages. Interface with clients to determine needs through R12 ticketing system, Remedy Ticketing System. Part of a two men team selected to create and tracks hardware/software inventory end of life cycle for entire APG NEC group. Recreated user passwords. Verified Certificate Validity through Desktop Validator and Activclient Application. Provides user orientation on current hardware/software packages. EDS (Electronic Data Systems, an HP Company)

01/2006 - 10/2010

CSR IT System Technician Tier 2

Camp Hill, PA., PA

Handles problems that the first-tier of help desk support is unable to resolve. Provides onsite or remote support for one or more of the following user systems: Desktops, Laptops, Printers, Peripherals, Servers, LAN's, WAN's, CAN's, WLAN's Handhelds, Tape drives, and Storage libraries, according to contract specifications. Provides basic support of systems for break-fix, install, move, add, change, and preventative maintenance activities. Conducts complex hardware, software, and network troubleshooting and problem resolution within the IT systems environment. Researches problems, makes recommendations for solutions, and repairs or rebuilds systems to appropriate specifications. Determines suitable hardware/software to meet user requirements. Provided user orientation of new and upgraded hardware/software packages.Develops disaster recovery procedures. Performs security testing to ensure compliance with corporate standards. May interface with clients to determine needs. Plans for upgrades and expansion in a complex systems environment. Tracks hardware/software inventory. Resets user passwords. Provides user orientation of current hardware/software packages. US Army National Guard

06/2005 - 03/2013

Information Systems Analyst

Tobyhanna, PA

Oversee the operation of telecommunication hardware and software systems and the deployment of approved network designs. Wo rked as a Tier 2 Help Desk technician while under OIF deployment. Operate computer peripheral equipment, such as tape or disk drives, printers, card-to-tape or tabulating machines, sorters, or interpreters. Plan, direct, and coordinate activities in such fields as electronic data processing, information systems, systems analysis, and minor computer programming. Worked alongside military and civilian computer systems analysts, computer scientists, database administrators, computer programmers, and computer support specialists. Managed equipment and personnel used to protect both classified and unclassified traffic passed via tactical or strategic switched systems within Department of Defense (including Joint T ask Force) computer networks including Voice/Data Network deployment, Satellite Uplink, Analog/Digital/Virtual Storage(Disaster Recovery), Manual/ Electronic Key, Classified/SBU, Wired (Land)/ Wireless (Cellular/Bluetooth/RF). EDUCATION

SUNY Old Westbury

Long Island, NY

Post-secondary academic degree, Associate degree

Major: Communication

Minor: Politics, Economics, Society

1991-1994

Blake Business School

Manhattan, NY

Vocational/Technical Certificate

Major: Microsoft

HACC

Harrisburg, PA

Computer Information Systems

2006-2008

CERTIFICATIONS AND LICENSES

CCNA Issued By Netcom in New York

Issued: 1998

Expired: 2004

Computer/Mainframe Analyst NIPR-SIPR Operator/ Maintainer 74G Issued By Fort Gordon in Georgia

Issued:1998

Reclassified :2005-2009

Information Analyst 25B10-

Promoted 2010 - 2013

Information Systems Manager 25B20

MSCE Issued By JFC staffing in Pennsylvania

Issued: 2006.

MCITP windows 7

Reissued: 2013 by Skillport

A+

Network+ CE

Issued:2013 by Skillport

Security+CE

Issued by CompTIA

Issued: 2013

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