Customer Service Electrical Engineering

Jeremaine Austin

**** ***** ******* ***** ********, VA 23222

804-***-****

***************@*****.***

Objective

To find full-time employment with advancement opportunities in the electrical engineering field that utilizes my education and excellent customer service skills.

Techinal skills

Proficient with the operation of lab equipment to include power supply, oscilloscopes, digital multimeters, and function generators.

Troubleshoot electronic devices to the component level.

Ability to read and implement wiring diagrams and schematics.

Proficient in performing electronic soldering including small surface-mount components

Design and test electronic circuits using MultiSim or CommSim.

Maintain and troubleshoot personal computers and computer network.

Strong oral and written communication skills.

Basic programming in C/C++ and Visual Basic.

Knowledgeable in AM and FM transmission and reception and troubleshoot communication systems.

Program a microprocessor using Assembly Language.

Program a PLC using LLL (Ladder Logic Language)

Experience

Private Contractor/Cellular Phone Repair

CCI (Custom Communications INC.

Repair customer cell phone on location

Provide great customer service

Test Technician

PDI(Smith’s Power)

Test, troubleshoot, program, and repair Tapoff Boxes, RPP’s, PDU’s, and Static Switches

Customer Service/Field Service Technician

Computech Corporation

Troubleshoot and repair electronic cash registers and ATM’s Ambassador

May 2017- Present

Sept. 2015- May 2017

Oct 2012-January 2015

Amazon

Operate and troubleshoot computer, printer and handheld RF scanner

Train new associates

Evaluate associates on safety, production, and quality Owner July 2008-Present

Jeremaine’s Odd Jobs

Install, troubleshoot, and fix a multitude of electronic and mechanical devices including computers and networks, cell phones, digital televisions, stereo systems, home appliances, and automobiles

Proactive field technician

Advertise and consult with all potential customers Level II Manufacturing Specialist (manger) Oct. 2001-May 2006 Ukrop’s Bakery

Oversaw a crew of 15-20 employees

Delegated responsibilities to crew according to individual talent and workload

Maintained safe work environment with knowledge and implementation of OSHA safety laws Education

ITT Technical Institute Sept. 2013-June 2015

Richmond, VA

Associate of Applied Science in Electrical Engineering

Bachelors of Applied Science in Electrical Engineering Sep. 2015-June 2017

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