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Active Directory Support

Chester, VA
March 29, 2018

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Michelle McIntyre

Finch Court, Chesterfield, MO *3017

© 314-***-****

Professional Summary

Information Technology professional with over 15 years of Systems Administration related experience.

Focused on implemented policies, procedures, training and technology to optimize efficiency and reach high level operational goals. Experience providing support on applications, OS, Servers and at times Network devices. Hunger for learning new processes, applications and systems. Able to visualize the high level connectivity and deficiencies between them, support the focused implementation and troubleshooting while enacting beneficial changes. Proven to have excellent analytical and problem solving skills with a demonstrated ability to improve procedures. Strong interpersonal and communication skills with the ability to work independently but excel at effectively building cross-functional teams with all resource levels. Accomplished 4 Data Center Builds and Migrations, 3 Acquisitions and 1 Merger.

Education / Training

MCSA – Currently training and working towards certificate – 2018

VMware vSphere 6 Advanced Infrastructure Deployment Training – Full week – Oct, 2016

SCCM - Administering System Center Configuration Manager and Intune – 2016

2012 PKI/PKE Conference – May 13-18, 2012

CCNA – Boot Camp completion May 9, 2011

Comptia 2008 Security+ Certification – May 2009

Network Administration – Semester at Forest Park Community College – 2008

SQL Programming/Administration Certificate – June 27 2005

CISCO Administration Training – Semester long - 2003

CISCO Design and installation Class - Semester long - 2003

Bachelors of IT – Kennedy Western University Online - 2002

Associates Degree in Computer Programming and Network Management

Vatterott College, St. Ann, Missouri - 1994 – 1996

Professional Experience

Centene Corp/KellyIT - Senior System Administrator/SAN SME

Short term backfill position

01/2018 – 02/2018

Serve as technical and operational support for technology infrastructure for a variety of locations, departments and operating systems. Responsible for protecting the production environment against unplanned downtime and that support needs are resolved in a timely manner. Providing outstanding service to our customers (both internal/external).

Build W2k8 R2 and W2k12 windows server to company standards. (physical/virtual)

vSphere, vCenter, vMotion, vRealize and many other facets of the VMWare platforms

ESX Console troubleshooting using VMware ESXi Command line

Manage and support Clusters, DRS/HA/DPM

Troubleshooting problems with the help of Event Logs and Manage task, events and alarms.

Setup files shares on file servers and assigned permissions; managed user security and distribution groups in Active Directory

NetApp SAN administration and troubleshooting

Manage monthly security/vulnerability patching for Windows patching via WSUS

Solarwinds configuration, monitoring, administration and support

Administer DNS Zones (internal/external) – Site5 service for pure DNS purposes of URL and Vanity redirects

Documentation for processes and procedures

Deployment of hardware and software

OpsView, SolarWinds and Nagios monitoring

Expert knowledge of Microsoft Server Systems

Robocopy for file transfers

Disaster Recovery project in preparation for upcoming exercises

Troubleshoot FTP sites and security (IIS)

Administer/Troubleshoot End Point Security in Sophos Anti-virus

Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill sets and dynamic work environment and schedules

Meridian Medical Technologies/Pfizer - Sr. Systems Admin, Network Engineer, IT Business/ Service Management

6 month contract

08/2017 – 12/2017

Supports the configuration, and manages all aspects of the Pfizer St. Louis Manufacturing Business Technology server Infrastructure.

Skype for Business 2015 implementation and configuration

Management hardware/software/OS administration for Windows 2003/2008 and 2012 Servers

Shavlik - Directs the build and installation of new business software releases, system upgrades; evaluates and installs patches and resolves enterprise application related issues.

DNS/DHCP cleanup and maintenance

Utilized Microsoft SCCM for updating the Windows server population, as well as distributing applications. This also includes usage of baselines for maintaining server consistency

Ensures proper maintenance of server and application documentation including procedures.

Solarwinds/SMARTS- Configures and manages systems monitoring with performance; takes corrective actions to return systems and applications to normal business service levels.

Server administration with physical servers and VMWare – specifically Microsoft platforms

Supports backup processes using Commvault technology and further develops future backup procedures and optimizations. (Migration to VEEAM)

Installing and configuring ESXi 6.0.

Cloning virtual machines and using templates in VMware vSphere 6.0

Monitored system performance both at software and hardware levels

Worked with Virtual machine snapshots preserve the state and data of a virtual machine and create snapshots, restore any snapshot in the snapshot hierarchy, delete snapshots etc

Managed VMware ESXi hosts using vSphere client

Created and imported virtual machines using different guest OS and OVF templates, and updated it on frequently basis.

Managing VPN user and RSA Secure ID Software Token

Implementing windows Group policies on server 2012.

Implementing, managing and administering user and email accounts, network file share rights, and security roles by performing account and system administration (Active Directory accounts, application and system accounts, passwords resets, etc.)

Enterprise incident and problem management activities using HP Service Center

Maintain ticketing system - Respond to issues, requests or outages.

Isle of Capri Casino Headquarters Full Time – Sr. Systems Administrator

Company was acquired and positions moved to Reno Nevada

11/15 – 07/17

Perform installation, configuration and administration of Microsoft server technologies including but not limited to Active Directory Domain Services, Group Policy Objects, Exchange 2010/1013, TCP/IP, RAID configuration DNS, DHCP, IIS, IP addressing maintenance, DHCP, DNS, IIS, SCCM,SAN, RDP, Terminal Services, Security and Policy enforcement, Server Management, SQL Server, File Services, and Application Server Services

Build, Support and Maintain Microsoft Windows Server 2016, 2012 R2 and 2008 R2

Perform all Server builds to Dell ProLiant Servers and Virtual Machines (VMs)

Managed server population consisting of approximately 200 Windows servers and 6 VMware hosts - extensive knowledge of VMware environment configuration

Successfully led a major migration of the new Dell R730 Hardware, Dell Compellent SAN and Distributed Switches for upgrade of VMWare VCenter/VSphere from 4.1 to 6.0 environment.- created new naming conventions for various objects in vSphere/vCenter to allow readability of environment - created post build host configuration process using PowerCLI, much like current VMware host profiles.

PowerShell and Exchange PowerShell scripting (very entry level). Not an expert but willing to learn more

Monitoring data center storage systems to ensure high level of data quality, availability and security

SCCM 2012 - Monitor, support and create device collections and push software.

Support and troubleshoot Sophos Endpoint Security, CommVault, Exchange Server 2010/2013, Ops Manager, Dell OMSA, Websense, Bitlocker and other related Sys Admin tasks

Dell TPAM Account Priviledge Access Configuration and Implementation

Dell Compellent SAN and ESXi 6.0 upgrade. Conversion from HyperV to ESXi Hosts via V2V/P2V process

Successfully implemented many Windows server applications in all facets of casino technologies including Bravo Pit, CMS, Congos, Cool Signs, Kiosk, LMS, Rainmaker, Micros, Slot Systems, Table Manager, Stratton Warren, and Securix door code software.

Assist in the upgrade/implementation of Microsoft Exchange 2010 to 2013 (11 week project)

Microsoft Exchange Mail server - Configuring and Managing User Mailbox, Manage Database.

Configure Microsoft Outlook client - Manage Mailbox, Archiving mailbox

Maintenance and Support of our Datacenter/Infrastructure hardware to St. Louis Headquarters and 14 remote Casinos

Hardware and Software installs, configuration’s and support Commvault Server Build/ Upgrade to 14 Casino Properties (not backups, just installing and configuring)

Decommission of 2 Casino properties from acquisition

Provide System and Network support to unsure the customer requirements and company goals are met Data Anaylis and cleanup

Consult with internal/external departments to interpret IT needs and provide solution options

Hold 5 state Gaming License’s

Manage LUNs and drive space to Dell Compellent SAN

Effectively document technical processes and procedures

MasterCard International – Senior Technical Specialist - Data Warehousing Team

(Full Time - Company re-org ended position)

07/15 – 09/15

• Identifying, troubleshooting and resolving system hardware and software problems on all Windows


• Provided support and remote system troubleshooting for clients and ticketing system

environment which include. Windows Server 2003/2008, 2012 Windows Active Directory & SQL

Server, VMware

• Deployment of Windows OS and software patches and updates.

• Monitoring network device alarms and performs basic troubleshooting to diagnose and repair network

Hardware devices

• Manage Antivirus Server and Clients using Symantec Endpoint Protection v 14

• Monitoring data center storage systems to ensure high level of data quality, availability and security.

• Monitored night-batch job process, performed nightly backups and troubleshot issues.

• Microsoft Exchange Mail server - Configuring and Managing User Mailbox, Manage Database.

• Configure Microsoft Outlook client - Manage Mailbox, Archiving mailbox.

• Managing Proxy Server - Trend Micro. Installation and configuration and Managing wit AD

Integration with Proxy server.

• Responsible for remote user connectivity: Administered Citrix XenApp, and office VPN's.

• Creating a test environment in Citrix and VMware for production team or test their applications.

• Installing the Microsoft Patches on all the desktop and servers, Using Update Manager tool.

• Monitor Network Activity for 9 remote locations to troubleshoot network connectivity bottlenecks &

possible threats.

• Provided 24/7 on-call support on a rotational basis between team members

Juniper Consulting/Thompson Coburn – Sr. Systems Engineer

Short Backfill Project

03/15 – 05/15

Windows Server 2008/2012 administration and support

Active Directory 2012 Support, Maintenance, Replication, DNS, GPO’s, and troubleshooting

NetApp Storage – SAN, SnapMirror, Snapshot and SnapVault SnapManager for SharePoint

AvePoint Management – SharePoint backup integration with NetApp BMC Service Desk Express – Change Management Software

Problem Investigation (Virtual Environment, Citrix, Operating System, AD)

Create new processes and procedures around Change and Incident Management SharePoint – Windows Server 2012 R2 WSUS Security Updates in addition to applying patch Tuesday updates

Strong communication skills both written and oral

Amaris Corp/Royal Canin Company - IT Infrastructure Senior Consultant

7 week project to assist team needs

01/15 – 03/15

Responsible for development, tracking and implementation of assigned projects in the PMO support project activities for Global Countries (Mexico, Argentina/Chili, Asia, Puerto Rico, Brazil, and France)

Hiring of Central L3 Team in St. Louis and China Team for Vietnam location

Problem Investigation to Virtual Environment, OS and Active Directory

Deploy Citrix standards for new applications in the region

Solar Winds monitoring tool for issues and resolution to Server Devices

Legacy server migration to Connex (current standard technology) – Domains

Create new processes and procedures around change and Incident Management

OneNav Roadmap Infrastructure deploy of Global Regions

SCSM Ticketing System deploy in Argentina/Chili/Mexico and Brazil

VMware Virtualizing of old Legacy physical environments to VMs (P2V)

Strong communication skills both written and oral

FirstTek, Inc/Energizer Holdings Company – Infrastructure/Data Center Systems Consultant

Assist in Company Separation and Divestiture

09/14 – 01/15

Responsible for development, tracking and implementation of assigned projects in the PMO

Effectively prioritize and managed multiple concurrent large, multi-million dollar complex global projects simultaneously

SharePoint usage for all RAID, Change Management, Reporting and Dependency Tracker updates and changes

Collaboration with offsite Managed Hosting Sites for Data Migration to new Domain

Ensured consistent project delivery standards

Work with Networking Team for Power, Circuits, A/C, Cabling, Racks, and any other components needed

Microsoft Project 2012 for Project Planning and Baseline to develop mitigation plans, identify risks/Milestones

and Dashboards

Collaboration with Microsoft on ADMS/Qwest and Azure process and procedures

Meeting regularly with Senior Managers, Stakeholders, Project teams and Team leaders to review status, make recommendations, and resolve problems. Providing direction, guidance, and oversight to project team members.

Perform End to End Project Management ensuring Project(s) are SOX (Sarbanes Oxley) compliant

Successful collaboration with cross-functional teams to drive implementation and execution of projects formalizing communication plans on meeting Cadence, Status Report Rhythm, Steering Committee, Rollback Plans

Working with Application Team Leads for delivery times and preparation of Application Server VM migrations (Citrix, Hyperion, Kepion, BizTalk, and SAP, etc)

Responsible for managing scope and schedule in coordination with IT delivery teams

Measuring project performance using appropriate tools and techniques.

Identifying potential risks and mitigation plans.

Maintain high quality and timely delivery of projects.

Reporting on project performance and metrics.

Establish and maintain a good relationship with key partners and client stakeholders.

Exceptional communication skills with assertive and articulate issues in a professional manner

Computer Merchants/BOEING – Implementation Planner/Microsoft Server Systems Management Specialist

BCA/ITPS/CAS 787 Division

09/13 – 09/14

Accomplishes project objectives by planning and evaluating project activities

Solid understanding of technology in general

Develop detailed work plans, schedules, project estimates, resource plans, and status reports

Conduct project meeting and responsible for project tracking, issues and analysis

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews

Prepare and complete action plans implementing Development, Testing, Production, Quality, and

Customer-service standards; resolving problems; identifying trends; assisting in determining system


Met financial objectives forecasted in project requirements, scheduling expenditures, analyzing variances, initiating corrective actions.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Communicate with assigned contacts and management for project status

Recommends action to direct the analysis and solution of problems

Use of Microsoft PowerPoint for layout of project plans, duration and ECD dates.

Preparing Project Plans for Data Center Migration between Bellevue Washington and Eastern Washington

CDI Consulting/ IBM Corporation – Microsoft Systems Server Management Specialist

07/12 – 09/13

Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and

Support, maintain and troubleshoot software and related infrastructure.

Superior troubleshooting and technical support abilities with migrations and network connectivity.

Build, test and Support, W2k, W2k3 and W2k8 OS Windows Server platforms in vSphere and physical environment

Active Directory - Maintain and support all Domain Controllers, add users, servers, computers, OUs, Sub OUs, link Group Policies, etc.

Apply patching and Antivirus updates to all 3 account environments

Audit Server OS Compliance for all Server Platforms and IIS 5, 6 and 7

Help Support and maintain 295 VMWare servers through vSphere Console 4.1

Responsible for updating, creating and closing out of 10 different ticketing systems within IBM and all 3 accounts

Responsible for keeping track of all changes to environments and providing reports to upper Management

Troubleshooting techniques and tools, monitoring tools, inventory

Hardware and part replacement

Assist with Socks configuration and setup to client machines

Excellent verbal, written and documentation skills

Responsible for the installation of HBA cards, fiber connection, device scan for new LUNS

Understanding of Clustered environment and how to build out or upon one.

AOTs, IGA, ECM and CIRATs ticketing systems for each account

Consultant MODIS/CSC – Federal DoD Scott AFB

Sr. Systems Administrator/AD Architect (Contractor)

09/11 – 6/12

Build, test and support Win2k3 and Win2k8 R2 environment both virtual in vSphere and physical

Architect and built Active Directory from AD 2003 to 2008 Domain for new implementation

Architect, build and install new DSView4/KVM procedure to replace DSView3

Support current Active Directory 2003 environment

Alteris use for IOS images and other software and tools to deploy onto new server builds

Importing/Exporting of DoD PKI certificates

Group Policies

Avocent DSView KVM Switch build and support

Provide troubleshooting assistance for OS and Application issues for Prototype and Ops divisions.

Customize system environments based off research and customer needs

Document System processes and procedures


Dell IT Assistant

SharePoint collaboration and front end usage

ActivClient and Tumbleweed understanding and troubleshooting

Licensing and IP inventory

Developed and conducted numerous disaster recovery tests, failing over and failing back critical applications and services from primary data center to secondary data center.

Install and setup HBAs for Fiber Channel connections to NETAPP SAN

Interact with hardware vendors for support and planning purposes

Hardware and Software installation and troubleshooting

Consultant Newberry Group – Sr. Networking/Systems Admin Engineer (Contractor)


12/10 – 8/11

Perform On-Site technical support and network troubleshooting

Run and terminate all CAT5 and Fiber cabling

Install all new hardware and systems in regards to Cisco Switches, Routers, Firewalls and Servers

Plan and support network and computing infrastructure

Document network problems and resolution for future reference

Monitor system performance and implement performance tuning

Run Government STIGs to devices and apply all patching

Remedy – Create and execute tickets

VMware Infrastructure Client - Build and support both Clustered and Hosted VMs

Tackland KG-175 Encryption boxes – configuration and troubleshooting

Understand problems, access the situation and make recommendations on how to improve the service

Provide approval to the quality of equipment and notify the concerned authorities if any change is needed.

Promptly work in emergencies and be equipped to handle disruptions of service

Create and design network systems

Working knowledge of phone systems and ports along with communication and cabling best practices and installation Opening switch ports for users or troubleshooting them

ATLAS monitoring tool for switch and router devices

NAGIOS for server activity

Connect all copper and fiber from CISCO and Brocade Switches or Routers to patch panels, other devices and or other circuits as well.

AIC/CSC – Sr. Systems/Infrastructure Administrator Consultant

Federal DOD Marines

8/10 – 12/10

Build, Support, Maintain Win2k3

Perform On-Site technical support and network troubleshooting

Ensure the proper STIG build, installation, configuration and operation of stand-alone client server systems

Cacti - Network Monitoring & troubleshooting tools used

NAGIOS – Used to monitor all server activity

Centreon –Frontend to add hosts and configuration changes to NAGIOS

SSH Secure Shell

Retina Security Scans

Jabber – Alerting tool used for any network issues we may have. Sends alerts to our phones

Collaboration with MCNOSC and Operations for upgrades, modifications, builds and outages

Network Planning and deployment

Assist with VERITAS Backup Systems

Prepare all CAT5/Fiber cabling for connectivity to Switches, Routers, and Servers

YUM Server – Central LINUX update repository

Hardware installation, maintenance and support

JIRA Ticketing system - Create issues for SCRs to be worked

SharePoint collaboration and documentation

VMware Infrastructure Client - Build and support both Clustered and Hosted VMs

NetApp SAN for Oracle/LINUX environment - Participate in the installation and configuration

CISCO Catalyst Switch 96 port - Install and run cabling for preparation of cut-over

CISCO Router and Switch - Assist in troubleshooting issues

VPN accessibility and usage

Ross Technologies/Federal DOD Scott AFB - Sr. Systems/Infrastructure Administrator

3/10 – 8/10

W2K3 administration – Primary Windows OS support

LINUX Red Hat 5.4 (RHEL) support and administration

Build, support and maintain VMware 4.0 virtual environment, management and use in servers and workstations

Knowledge of DOD and DISA regulations and instructions

Experience in DOD Network Control Centers or Network Operations and Security Centers

SIPR and NIPR knowledge and administration

Juniper Firewall - Reviewed and adhered to government STIG requirements for configuration

Knowledge of licensing requirements of popular OS and applications; knowledge of IP configuration

CISCO 6509 Firewall Router – Configured and maintained – OPSF protocol used

NAGIOS monitoring software and administration

Working knowledge of Storage Area Networks (SAN)

Primary embedded systems admin/network support to EIL test lab


Technical documentation and network diagrams

HPSIM administration

GEIST Power strips – Set static IPs and configured. Monitored through GUI for statistics

Knowledge of Firewalls and rules

Familiarity with Webmethods, and iDistribute/Liferay software stack

HP ProLiant Server environment

Troubleshoot incoming calls pertaining to server environment

Hewlett Packard/Army HR Records Division - Sr. Network Engineer/Infrastructure Administrator

11/08 - 03/10

Check Point R65 Firewall - Assign users, groups and rules in addition to support and maintenance

Build, support and maintain W2K3 Servers and VMware ESX 3.5 and 4.0 Virtual Machines

Assist in the redesign, consolidation and move of Network Infrastructure to For Knox Military Base (BRAC)

Enterasys C3 Switches and CISCO - Maintain, update and configure

Installed 6H352-25 into the Smart Switch 6000 Chassis in Kentucky Data Center

CISCO 7010 Layer 3 Switch – This was configured to route and switch on our backbone

CISCO 2950 Catalyst Switch – Maintain and support

CISCO 6509E Catalyst Switch- Installed and configured the VLANs and Ports

CISCO 7204 Router - Installed and verified from main core Switch that connection could be established

CISCO 3560e Ethernet Switches 48 port – Configured for Mgmt. backbone

CISCO 2148 10G Fabric Extenders – Configured and maintained

Aptis (ATS) Foundry SX1600 – POE Switches we configured for building 1

Foundry Brocades – Used for fiber channel storage

Netscout Infinistream Sniffers ( 2960s and 6995) – Configured and maintained

Configured KG-250 Via Sat Trunk Encrypters and Enterasys XSR-1805 Router for new SIPR connection

Nexus 10G Switches (Series 5020 and 2148) – Configured, Monitored and troubleshot

Nexus NDX Router – Configured, maintained and troubleshot

F5 Load balance maintenance and troubleshooting

ATLAS tool – We use this to add all network routers and switches for monitoring

Monitor network traffic using SNORT/IDS Monitoring software for Routers and Switches

Assisted in DRE (Disaster Recovery) exercise for HRC Coop

Built, configured and support IBM BladeCenter H 4GB SAN Solution

Force 10 switch – open ports, maintain and troubleshoot traffic

Maintain and support Bluecoat Proxy Servers for WAN

WEBSENSE WebSecurity Manager 7.1 Application support, maintenance and configurations

Set VLANS, assigned ports and password to Matrix 7 – 6H302-48 Enterasys Switch

Provide analysis as required for the Army Staff and HRC Cdr

Analyze and recommend hardware solutions for Network Infrastructure as needed

Run and Terminate Ethernet, Fiber, and CAT 3/5 cabling to Switches, Routers, Firewalls and Servers

Systems Integration Administrator (Contractor)

09/08 – 10/08

Consultant Ralcorp Holdings Inc

Sr. Systems Network Engineer (Contractor)

10/07 – 09/08

Technosmarts/Nestle Ralston Purina

Sr. System Administrator\Engineer (Full Time)

10/06 – 09/07

WebTrends Inc.

System Engineer/Project Coordinator (Contractor)

01/06 – 10/06

INTEL Corporation

Contact this candidate