Finch Court, Chesterfield, MO *3017
Information Technology professional with over 15 years of Systems Administration related experience.
Focused on implemented policies, procedures, training and technology to optimize efficiency and reach high level operational goals. Experience providing support on applications, OS, Servers and at times Network devices. Hunger for learning new processes, applications and systems. Able to visualize the high level connectivity and deficiencies between them, support the focused implementation and troubleshooting while enacting beneficial changes. Proven to have excellent analytical and problem solving skills with a demonstrated ability to improve procedures. Strong interpersonal and communication skills with the ability to work independently but excel at effectively building cross-functional teams with all resource levels. Accomplished 4 Data Center Builds and Migrations, 3 Acquisitions and 1 Merger.
Education / Training
MCSA – Currently training and working towards certificate – 2018
VMware vSphere 6 Advanced Infrastructure Deployment Training – Full week – Oct, 2016
SCCM - Administering System Center Configuration Manager and Intune – 2016
2012 PKI/PKE Conference – May 13-18, 2012
CCNA – Boot Camp completion May 9, 2011
Comptia 2008 Security+ Certification – May 2009
Network Administration – Semester at Forest Park Community College – 2008
SQL Programming/Administration Certificate – June 27 2005
CISCO Administration Training – Semester long - 2003
CISCO Design and installation Class - Semester long - 2003
Bachelors of IT – Kennedy Western University Online - 2002
Associates Degree in Computer Programming and Network Management
Vatterott College, St. Ann, Missouri - 1994 – 1996
Centene Corp/KellyIT - Senior System Administrator/SAN SME
Short term backfill position
01/2018 – 02/2018
Serve as technical and operational support for technology infrastructure for a variety of locations, departments and operating systems. Responsible for protecting the production environment against unplanned downtime and that support needs are resolved in a timely manner. Providing outstanding service to our customers (both internal/external).
Build W2k8 R2 and W2k12 windows server to company standards. (physical/virtual)
vSphere, vCenter, vMotion, vRealize and many other facets of the VMWare platforms
ESX Console troubleshooting using VMware ESXi Command line
Manage and support Clusters, DRS/HA/DPM
Troubleshooting problems with the help of Event Logs and Manage task, events and alarms.
Setup files shares on file servers and assigned permissions; managed user security and distribution groups in Active Directory
NetApp SAN administration and troubleshooting
Manage monthly security/vulnerability patching for Windows patching via WSUS
Solarwinds configuration, monitoring, administration and support
Administer DNS Zones (internal/external) – Site5 service for pure DNS purposes of URL and Vanity redirects
Documentation for processes and procedures
Deployment of hardware and software
OpsView, SolarWinds and Nagios monitoring
Expert knowledge of Microsoft Server Systems
Robocopy for file transfers
Disaster Recovery project in preparation for upcoming exercises
Troubleshoot FTP sites and security (IIS)
Administer/Troubleshoot End Point Security in Sophos Anti-virus
Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill sets and dynamic work environment and schedules
Meridian Medical Technologies/Pfizer - Sr. Systems Admin, Network Engineer, IT Business/ Service Management
6 month contract
08/2017 – 12/2017
Supports the configuration, and manages all aspects of the Pfizer St. Louis Manufacturing Business Technology server Infrastructure.
Skype for Business 2015 implementation and configuration
Management hardware/software/OS administration for Windows 2003/2008 and 2012 Servers
Shavlik - Directs the build and installation of new business software releases, system upgrades; evaluates and installs patches and resolves enterprise application related issues.
DNS/DHCP cleanup and maintenance
Utilized Microsoft SCCM for updating the Windows server population, as well as distributing applications. This also includes usage of baselines for maintaining server consistency
Ensures proper maintenance of server and application documentation including procedures.
Solarwinds/SMARTS- Configures and manages systems monitoring with performance; takes corrective actions to return systems and applications to normal business service levels.
Server administration with physical servers and VMWare – specifically Microsoft platforms
Supports backup processes using Commvault technology and further develops future backup procedures and optimizations. (Migration to VEEAM)
Installing and configuring ESXi 6.0.
Cloning virtual machines and using templates in VMware vSphere 6.0
Monitored system performance both at software and hardware levels
Worked with Virtual machine snapshots preserve the state and data of a virtual machine and create snapshots, restore any snapshot in the snapshot hierarchy, delete snapshots etc
Managed VMware ESXi hosts using vSphere client
Created and imported virtual machines using different guest OS and OVF templates, and updated it on frequently basis.
Managing VPN user and RSA Secure ID Software Token
Implementing windows Group policies on server 2012.
Implementing, managing and administering user and email accounts, network file share rights, and security roles by performing account and system administration (Active Directory accounts, application and system accounts, passwords resets, etc.)
Enterprise incident and problem management activities using HP Service Center
Maintain ticketing system - Respond to issues, requests or outages.
Isle of Capri Casino Headquarters Full Time – Sr. Systems Administrator
Company was acquired and positions moved to Reno Nevada
11/15 – 07/17
Perform installation, configuration and administration of Microsoft server technologies including but not limited to Active Directory Domain Services, Group Policy Objects, Exchange 2010/1013, TCP/IP, RAID configuration DNS, DHCP, IIS, IP addressing maintenance, DHCP, DNS, IIS, SCCM,SAN, RDP, Terminal Services, Security and Policy enforcement, Server Management, SQL Server, File Services, and Application Server Services
Build, Support and Maintain Microsoft Windows Server 2016, 2012 R2 and 2008 R2
Perform all Server builds to Dell ProLiant Servers and Virtual Machines (VMs)
Managed server population consisting of approximately 200 Windows servers and 6 VMware hosts - extensive knowledge of VMware environment configuration
Successfully led a major migration of the new Dell R730 Hardware, Dell Compellent SAN and Distributed Switches for upgrade of VMWare VCenter/VSphere from 4.1 to 6.0 environment.- created new naming conventions for various objects in vSphere/vCenter to allow readability of environment - created post build host configuration process using PowerCLI, much like current VMware host profiles.
PowerShell and Exchange PowerShell scripting (very entry level). Not an expert but willing to learn more
Monitoring data center storage systems to ensure high level of data quality, availability and security
SCCM 2012 - Monitor, support and create device collections and push software.
Support and troubleshoot Sophos Endpoint Security, CommVault, Exchange Server 2010/2013, Ops Manager, Dell OMSA, Websense, Bitlocker and other related Sys Admin tasks
Dell TPAM Account Priviledge Access Configuration and Implementation
Dell Compellent SAN and ESXi 6.0 upgrade. Conversion from HyperV to ESXi Hosts via V2V/P2V process
Successfully implemented many Windows server applications in all facets of casino technologies including Bravo Pit, CMS, Congos, Cool Signs, Kiosk, LMS, Rainmaker, Micros, Slot Systems, Table Manager, Stratton Warren, and Securix door code software.
Assist in the upgrade/implementation of Microsoft Exchange 2010 to 2013 (11 week project)
Microsoft Exchange Mail server - Configuring and Managing User Mailbox, Manage Database.
Configure Microsoft Outlook client - Manage Mailbox, Archiving mailbox
Maintenance and Support of our Datacenter/Infrastructure hardware to St. Louis Headquarters and 14 remote Casinos
Hardware and Software installs, configuration’s and support Commvault Server Build/ Upgrade to 14 Casino Properties (not backups, just installing and configuring)
Decommission of 2 Casino properties from acquisition
Provide System and Network support to unsure the customer requirements and company goals are met Data Anaylis and cleanup
Consult with internal/external departments to interpret IT needs and provide solution options
Hold 5 state Gaming License’s
Manage LUNs and drive space to Dell Compellent SAN
Effectively document technical processes and procedures
MasterCard International – Senior Technical Specialist - Data Warehousing Team
(Full Time - Company re-org ended position)
07/15 – 09/15
• Identifying, troubleshooting and resolving system hardware and software problems on all Windows
• Provided support and remote system troubleshooting for clients and ticketing system
environment which include. Windows Server 2003/2008, 2012 Windows Active Directory & SQL
• Deployment of Windows OS and software patches and updates.
• Monitoring network device alarms and performs basic troubleshooting to diagnose and repair network
• Manage Antivirus Server and Clients using Symantec Endpoint Protection v 14
• Monitoring data center storage systems to ensure high level of data quality, availability and security.
• Monitored night-batch job process, performed nightly backups and troubleshot issues.
• Microsoft Exchange Mail server - Configuring and Managing User Mailbox, Manage Database.
• Configure Microsoft Outlook client - Manage Mailbox, Archiving mailbox.
• Managing Proxy Server - Trend Micro. Installation and configuration and Managing wit AD
Integration with Proxy server.
• Responsible for remote user connectivity: Administered Citrix XenApp, and office VPN's.
• Creating a test environment in Citrix and VMware for production team or test their applications.
• Installing the Microsoft Patches on all the desktop and servers, Using Update Manager tool.
• Monitor Network Activity for 9 remote locations to troubleshoot network connectivity bottlenecks &
• Provided 24/7 on-call support on a rotational basis between team members
Juniper Consulting/Thompson Coburn – Sr. Systems Engineer
Short Backfill Project
03/15 – 05/15
Windows Server 2008/2012 administration and support
Active Directory 2012 Support, Maintenance, Replication, DNS, GPO’s, and troubleshooting
NetApp Storage – SAN, SnapMirror, Snapshot and SnapVault SnapManager for SharePoint
AvePoint Management – SharePoint backup integration with NetApp BMC Service Desk Express – Change Management Software
Problem Investigation (Virtual Environment, Citrix, Operating System, AD)
Create new processes and procedures around Change and Incident Management SharePoint – Windows Server 2012 R2 WSUS Security Updates in addition to applying patch Tuesday updates
Strong communication skills both written and oral
Amaris Corp/Royal Canin Company - IT Infrastructure Senior Consultant
7 week project to assist team needs
01/15 – 03/15
Responsible for development, tracking and implementation of assigned projects in the PMO support project activities for Global Countries (Mexico, Argentina/Chili, Asia, Puerto Rico, Brazil, and France)
Hiring of Central L3 Team in St. Louis and China Team for Vietnam location
Problem Investigation to Virtual Environment, OS and Active Directory
Deploy Citrix standards for new applications in the region
Solar Winds monitoring tool for issues and resolution to Server Devices
Legacy server migration to Connex (current standard technology) – Domains
Create new processes and procedures around change and Incident Management
OneNav Roadmap Infrastructure deploy of Global Regions
SCSM Ticketing System deploy in Argentina/Chili/Mexico and Brazil
VMware Virtualizing of old Legacy physical environments to VMs (P2V)
Strong communication skills both written and oral
FirstTek, Inc/Energizer Holdings Company – Infrastructure/Data Center Systems Consultant
Assist in Company Separation and Divestiture
09/14 – 01/15
Responsible for development, tracking and implementation of assigned projects in the PMO
Effectively prioritize and managed multiple concurrent large, multi-million dollar complex global projects simultaneously
SharePoint usage for all RAID, Change Management, Reporting and Dependency Tracker updates and changes
Collaboration with offsite Managed Hosting Sites for Data Migration to new Domain
Ensured consistent project delivery standards
Work with Networking Team for Power, Circuits, A/C, Cabling, Racks, and any other components needed
Microsoft Project 2012 for Project Planning and Baseline to develop mitigation plans, identify risks/Milestones
Collaboration with Microsoft on ADMS/Qwest and Azure process and procedures
Meeting regularly with Senior Managers, Stakeholders, Project teams and Team leaders to review status, make recommendations, and resolve problems. Providing direction, guidance, and oversight to project team members.
Perform End to End Project Management ensuring Project(s) are SOX (Sarbanes Oxley) compliant
Successful collaboration with cross-functional teams to drive implementation and execution of projects formalizing communication plans on meeting Cadence, Status Report Rhythm, Steering Committee, Rollback Plans
Working with Application Team Leads for delivery times and preparation of Application Server VM migrations (Citrix, Hyperion, Kepion, BizTalk, and SAP, etc)
Responsible for managing scope and schedule in coordination with IT delivery teams
Measuring project performance using appropriate tools and techniques.
Identifying potential risks and mitigation plans.
Maintain high quality and timely delivery of projects.
Reporting on project performance and metrics.
Establish and maintain a good relationship with key partners and client stakeholders.
Exceptional communication skills with assertive and articulate issues in a professional manner
Computer Merchants/BOEING – Implementation Planner/Microsoft Server Systems Management Specialist
BCA/ITPS/CAS 787 Division
09/13 – 09/14
Accomplishes project objectives by planning and evaluating project activities
Solid understanding of technology in general
Develop detailed work plans, schedules, project estimates, resource plans, and status reports
Conduct project meeting and responsible for project tracking, issues and analysis
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews
Prepare and complete action plans implementing Development, Testing, Production, Quality, and
Customer-service standards; resolving problems; identifying trends; assisting in determining system
Met financial objectives forecasted in project requirements, scheduling expenditures, analyzing variances, initiating corrective actions.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Communicate with assigned contacts and management for project status
Recommends action to direct the analysis and solution of problems
Use of Microsoft PowerPoint for layout of project plans, duration and ECD dates.
Preparing Project Plans for Data Center Migration between Bellevue Washington and Eastern Washington
CDI Consulting/ IBM Corporation – Microsoft Systems Server Management Specialist
07/12 – 09/13
Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and
Support, maintain and troubleshoot software and related infrastructure.
Superior troubleshooting and technical support abilities with migrations and network connectivity.
Build, test and Support, W2k, W2k3 and W2k8 OS Windows Server platforms in vSphere and physical environment
Active Directory - Maintain and support all Domain Controllers, add users, servers, computers, OUs, Sub OUs, link Group Policies, etc.
Apply patching and Antivirus updates to all 3 account environments
Audit Server OS Compliance for all Server Platforms and IIS 5, 6 and 7
Help Support and maintain 295 VMWare servers through vSphere Console 4.1
Responsible for updating, creating and closing out of 10 different ticketing systems within IBM and all 3 accounts
Responsible for keeping track of all changes to environments and providing reports to upper Management
Troubleshooting techniques and tools, monitoring tools, inventory
Hardware and part replacement
Assist with Socks configuration and setup to client machines
Excellent verbal, written and documentation skills
Responsible for the installation of HBA cards, fiber connection, device scan for new LUNS
Understanding of Clustered environment and how to build out or upon one.
AOTs, IGA, ECM and CIRATs ticketing systems for each account
Consultant MODIS/CSC – Federal DoD Scott AFB
Sr. Systems Administrator/AD Architect (Contractor)
09/11 – 6/12
Build, test and support Win2k3 and Win2k8 R2 environment both virtual in vSphere and physical
Architect and built Active Directory from AD 2003 to 2008 Domain for new implementation
Architect, build and install new DSView4/KVM procedure to replace DSView3
Support current Active Directory 2003 environment
Alteris use for IOS images and other software and tools to deploy onto new server builds
Importing/Exporting of DoD PKI certificates
Avocent DSView KVM Switch build and support
Provide troubleshooting assistance for OS and Application issues for Prototype and Ops divisions.
Customize system environments based off research and customer needs
Document System processes and procedures
Dell IT Assistant
SharePoint collaboration and front end usage
ActivClient and Tumbleweed understanding and troubleshooting
Licensing and IP inventory
Developed and conducted numerous disaster recovery tests, failing over and failing back critical applications and services from primary data center to secondary data center.
Install and setup HBAs for Fiber Channel connections to NETAPP SAN
Interact with hardware vendors for support and planning purposes
Hardware and Software installation and troubleshooting
Consultant Newberry Group – Sr. Networking/Systems Admin Engineer (Contractor)
DISA DECC Federal DOD
12/10 – 8/11
Perform On-Site technical support and network troubleshooting
Run and terminate all CAT5 and Fiber cabling
Install all new hardware and systems in regards to Cisco Switches, Routers, Firewalls and Servers
Plan and support network and computing infrastructure
Document network problems and resolution for future reference
Monitor system performance and implement performance tuning
Run Government STIGs to devices and apply all patching
Remedy – Create and execute tickets
VMware Infrastructure Client - Build and support both Clustered and Hosted VMs
Tackland KG-175 Encryption boxes – configuration and troubleshooting
Understand problems, access the situation and make recommendations on how to improve the service
Provide approval to the quality of equipment and notify the concerned authorities if any change is needed.
Promptly work in emergencies and be equipped to handle disruptions of service
Create and design network systems
Working knowledge of phone systems and ports along with communication and cabling best practices and installation Opening switch ports for users or troubleshooting them
ATLAS monitoring tool for switch and router devices
NAGIOS for server activity
Connect all copper and fiber from CISCO and Brocade Switches or Routers to patch panels, other devices and or other circuits as well.
AIC/CSC – Sr. Systems/Infrastructure Administrator Consultant
Federal DOD Marines
8/10 – 12/10
Build, Support, Maintain Win2k3
Perform On-Site technical support and network troubleshooting
Ensure the proper STIG build, installation, configuration and operation of stand-alone client server systems
Cacti - Network Monitoring & troubleshooting tools used
NAGIOS – Used to monitor all server activity
Centreon –Frontend to add hosts and configuration changes to NAGIOS
SSH Secure Shell
Retina Security Scans
Jabber – Alerting tool used for any network issues we may have. Sends alerts to our phones
Collaboration with MCNOSC and Operations for upgrades, modifications, builds and outages
Network Planning and deployment
Assist with VERITAS Backup Systems
Prepare all CAT5/Fiber cabling for connectivity to Switches, Routers, and Servers
YUM Server – Central LINUX update repository
Hardware installation, maintenance and support
JIRA Ticketing system - Create issues for SCRs to be worked
SharePoint collaboration and documentation
VMware Infrastructure Client - Build and support both Clustered and Hosted VMs
NetApp SAN for Oracle/LINUX environment - Participate in the installation and configuration
CISCO Catalyst Switch 96 port - Install and run cabling for preparation of cut-over
CISCO Router and Switch - Assist in troubleshooting issues
VPN accessibility and usage
Ross Technologies/Federal DOD Scott AFB - Sr. Systems/Infrastructure Administrator
3/10 – 8/10
W2K3 administration – Primary Windows OS support
LINUX Red Hat 5.4 (RHEL) support and administration
Build, support and maintain VMware 4.0 virtual environment, management and use in servers and workstations
Knowledge of DOD and DISA regulations and instructions
Experience in DOD Network Control Centers or Network Operations and Security Centers
SIPR and NIPR knowledge and administration
Juniper Firewall - Reviewed and adhered to government STIG requirements for configuration
Knowledge of licensing requirements of popular OS and applications; knowledge of IP configuration
CISCO 6509 Firewall Router – Configured and maintained – OPSF protocol used
NAGIOS monitoring software and administration
Working knowledge of Storage Area Networks (SAN)
Primary embedded systems admin/network support to EIL test lab
TCP/IP, DNS, LDAP, SSH, Putty,
Technical documentation and network diagrams
GEIST Power strips – Set static IPs and configured. Monitored through GUI for statistics
Knowledge of Firewalls and rules
Familiarity with Webmethods, and iDistribute/Liferay software stack
HP ProLiant Server environment
Troubleshoot incoming calls pertaining to server environment
Hewlett Packard/Army HR Records Division - Sr. Network Engineer/Infrastructure Administrator
11/08 - 03/10
Check Point R65 Firewall - Assign users, groups and rules in addition to support and maintenance
Build, support and maintain W2K3 Servers and VMware ESX 3.5 and 4.0 Virtual Machines
Assist in the redesign, consolidation and move of Network Infrastructure to For Knox Military Base (BRAC)
Enterasys C3 Switches and CISCO - Maintain, update and configure
Installed 6H352-25 into the Smart Switch 6000 Chassis in Kentucky Data Center
CISCO 7010 Layer 3 Switch – This was configured to route and switch on our backbone
CISCO 2950 Catalyst Switch – Maintain and support
CISCO 6509E Catalyst Switch- Installed and configured the VLANs and Ports
CISCO 7204 Router - Installed and verified from main core Switch that connection could be established
CISCO 3560e Ethernet Switches 48 port – Configured for Mgmt. backbone
CISCO 2148 10G Fabric Extenders – Configured and maintained
Aptis (ATS) Foundry SX1600 – POE Switches we configured for building 1
Foundry Brocades – Used for fiber channel storage
Netscout Infinistream Sniffers ( 2960s and 6995) – Configured and maintained
Configured KG-250 Via Sat Trunk Encrypters and Enterasys XSR-1805 Router for new SIPR connection
Nexus 10G Switches (Series 5020 and 2148) – Configured, Monitored and troubleshot
Nexus NDX Router – Configured, maintained and troubleshot
F5 Load balance maintenance and troubleshooting
ATLAS tool – We use this to add all network routers and switches for monitoring
Monitor network traffic using SNORT/IDS Monitoring software for Routers and Switches
Assisted in DRE (Disaster Recovery) exercise for HRC Coop
Built, configured and support IBM BladeCenter H 4GB SAN Solution
Force 10 switch – open ports, maintain and troubleshoot traffic
Maintain and support Bluecoat Proxy Servers for WAN
WEBSENSE WebSecurity Manager 7.1 Application support, maintenance and configurations
Set VLANS, assigned ports and password to Matrix 7 – 6H302-48 Enterasys Switch
Provide analysis as required for the Army Staff and HRC Cdr
Analyze and recommend hardware solutions for Network Infrastructure as needed
Run and Terminate Ethernet, Fiber, and CAT 3/5 cabling to Switches, Routers, Firewalls and Servers
Systems Integration Administrator (Contractor)
09/08 – 10/08
Consultant Ralcorp Holdings Inc
Sr. Systems Network Engineer (Contractor)
10/07 – 09/08
Technosmarts/Nestle Ralston Purina
Sr. System Administrator\Engineer (Full Time)
10/06 – 09/07
System Engineer/Project Coordinator (Contractor)
01/06 – 10/06