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Microsoft Office Desktop Support

United States
March 29, 2018

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Terrance Windsor

**** ******* ****

Lithonia, GA 30038


Clearance Level Public Trust


To obtain a challenging and responsible position within a progressive company in which my Technical knowledge and commitment to excellence can be utilized to its full potential.


04/11-1/12 North Virginia Community College Woodbridge, VA

Work experience

11/12-Present DELL\DOT Washington, DC

Exchange\Lync Administrator, Contractor with US Department of Transportation

Microsoft Exchange (2003, 2007, 2010 2013 Exchange Online) Oversee the administration of user accounts and user Mailboxes in a Hybrid environment O365. providing support for users through exchange online via remote PowerShell. Performs remote mailbox moves, granting permissions to Mailboxes, Create Shared, room, equipment, Remote mailbox creation, Distribution List. Provide Rollup Updates\Patch support for Exchange 2010/2013, Troubleshooting mail delivery and user’s issues that relate to Exchange and O365. Assist with administration of Blackberry Enterprise Server, Good, provide support for skype for business. Troubleshoot user login issue, adding new users to Lync\skype. Provide basic AD Administration. Assisting in Projects to upgrade the environment.

05/10-11/12 DELL\DOT Washington, DC

Team Lead, Contractor with US Department of Transportation

Lead Project to Train Service Desk Analyst and IMC Staff on Exchange 2010. Configuring and Troubleshooting User Email Accounts, Mailbox creation. Creating AD Account and Attaching the Mailbox through the EMC, Granting Permissions to Mailbox, Shared mailbox creation, Distribution List. Supporting Microsoft Office 2010 Wrote Documentation on Account Creation for Service Desk. Prepared Metrics Report for daily standup,

01/08-05/10 DELL\DOT Washington, DC

Service Desk Analyst, Contractor with US Department of Transportation

Provide First and Second Tier Support through the Remedy 5.5, 7.6 Ticket System for 15,000 users. Provide Remote Support using SCCM, Remote Desktop, and Bomgar, Troubleshooting Cisco VPN, Secure Remote Access, Printers and Scanners. Supporting Microsoft Office 2003/2007/2010, Safe Boot Encryption software 4.2 and 5.2, VDI, Good Mobile Devices

06/07-10/07 Worldwide Assistance Washington, DC

Desktop Support

Providing Desktop Support for 160 users, Troubleshooting Windows XP and MS Office user environment. Installing local and network Printers, Mapping Network drives, Password Resets, Creating User Accounts, Adding and Remove workstations to the domain. Imaging computers using ghost server.

01/07 – 04/07 INOVA/Fairfax Hospital Fairfax, VA

OSM Desktop Technician

Setting up user’s desktops for pre-migrations, adding local and network printers to the domain. Troubleshooting Local HP desktop and laptops, mapping and remapping network drives configuring and troubleshooting MS Office suite. Manually migrating users from Novell platform to the Windows platform.

07/06 – 01/07 Unisys Reston, VA

Helpdesk/Level II

Install and configure Pointsec security encryption software. Assisting users with trouble calls through the remedy ticketing system. Download images from network drive onto Dell desktop and laptops. Install network and local printers. Creating and adding new workstations to the domain within an active directory environment. Troubleshooting the MS Office suite.


A+ Certification, Network+ Certification, Security+, Microsoft Certified Professional,

Microsoft Certified Desktop Support Technician, ITIL-V3, HDI, MCITP on Exchange 2010.

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