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IT, System Adminstrator, Network, Project coordinator

Dubai, DU, United Arab Emirates
March 29, 2018

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Mohamed Abdelmobdy Fathy

Mobile: +971*********

Home No.: +201*********


Skype: mr.kamba

Address: UAE

DOB: 1 Nov. 1987

Passport No.: A13716711

Driving License: UAE

Professional Summary

Professional, detail-oriented IT Support Engineer With seven years’ experience in information technology field in Networking, Routers, switches hardware pc, laptop, multi-function printers, and in IP phones and also in software like Ticketing System, windows server, outlook, exchange, active directory and print server and excellent troubleshooting skills.



HICIS Abukir, Egypt


Arabic, English.


configuration management for operating system platforms (utilizing tools such as AD, SCCM)

Implementing and managing virtualized desktop infrastructure (such as Citrix, VMware, etc.).

Experience with the management, security and optimization of Windows deployments including Windows 7, 8.x and 2012 R2.

Enterprise Windows fleet management background (access rights, GPOs, etc.) in a mixed environment (Linux, Windows, Mac OS X, etc.).

Understanding of network configurations, including routing and switching infrastructure in large enterprise environments.

Lead projects and work autonomously.

Cisco CCNA /

Microsoft MCSE/ MCSA

Networking (switches, routers, etc.) Configuration and maintenance.

TCP/IP protocol.

Active Directory, Hyper-V

Soft Skills, Strong analytical skills to quickly assess situations, Good communication skills and Customer Service, working with team and individual.

CompTIA “A+, Network +, Linux +”

Microsoft Office 2010 / 2013

Firewalls,and security (LAN-WAN). And CCTV.

Maintenance "pc, laptop & notebook" and all hardware.


Work History


IT Administrator – UAE

October 2016

oSmartsheet Administrator

oManage user roles, profiles, security procedures, workflow rules and dashboards

oCreate and modify complex workflows and processes within organization

oAssist in end of month commission reconciliation and analysis

oCreate and implement training materials and user documentation for internal processes

oWork with stakeholders to ensure needs are being met both in process and reporting

oContinuously monitor data quality

oManaging and editing records and data

oProvided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to Software, Hardware, MFP And print servers

oRegularly perform data cleansing and database de-duping


IT Support Engineer – UAE

June 2015 - September 2016

oOutsource IT Support Engineer for Injazat Data Systems at Transco and Al Ain Distribution AADC (UAE Gov.).

oTroubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.

oTasks included handling incidents and requests, and providing an interface for other ITSM processes

oAnd I'm not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management

oProvided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to File and print servers and group policies

oReplaced and installed new images for 50 desktops in Transco Main Building.

oBack up Data and Restore.

oSupported about 800 - 1000 users in Transco main building remotely, in person or by the phone and on site. And configured Outlook emails on PCs/Notebooks and mobile phones manually.

oSucceeded in preparing technically and supervising and build the team to complete and open the new branch for (AADC) at Emirates Complex.

oSupported Printers, IP phones, Bar Code reader, Desktops.

omanaging remote connectivity issues / VPN


Technical Support Engineer (Call Center Agent) – EGYPT

October 2013 – April 2015

oProviding IT Support and services to customers at all levels, Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

oTroubleshooting Routers and internet issues and technical problems related to mails, domain, hosting, Real IPs by the phone.

oEscalate tickets to second level.


IT Specialist – EGYPT

March 2013 – October 2013

oProvided day-to-day support for all IT systems, Network and End users at Petroleum and medical companies Such as PAS and Astra Zeneca.

oTroubleshooting and setup VLANs, Microsoft servers OS, Exchange and active directory domain.

oSupports the installation, configuration and troubleshooting of hardware and software on PC workstations and laptops.

oEnsured that all system back-ups are taken regularly.


IT Support Engineer – EGYPT

October 2009 – January 2013

oReplaced all devices and desktops yearly and delivered best solutions and quality for users in montage department.

oInstalled applications and coordinated all hardware / software upgrades.

oTroubleshoot all Network/System Admin/Applications problems.

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