Mohamed Abdelmobdy Fathy
Home No.: +201*********
DOB: 1 Nov. 1987
Passport No.: A13716711
Driving License: UAE
Professional, detail-oriented IT Support Engineer With seven years’ experience in information technology field in Networking, Routers, switches hardware pc, laptop, multi-function printers, and in IP phones and also in software like Ticketing System, windows server, outlook, exchange, active directory and print server and excellent troubleshooting skills.
09.2005 – 05.2010 BACHELOR OF INFORMATION SYSTEMS
HICIS Abukir, Egypt
configuration management for operating system platforms (utilizing tools such as AD, SCCM)
Implementing and managing virtualized desktop infrastructure (such as Citrix, VMware, etc.).
Experience with the management, security and optimization of Windows deployments including Windows 7, 8.x and 2012 R2.
Enterprise Windows fleet management background (access rights, GPOs, etc.) in a mixed environment (Linux, Windows, Mac OS X, etc.).
Understanding of network configurations, including routing and switching infrastructure in large enterprise environments.
Lead projects and work autonomously.
Cisco CCNA /
Microsoft MCSE/ MCSA
Networking (switches, routers, etc.) Configuration and maintenance.
Active Directory, Hyper-V
Soft Skills, Strong analytical skills to quickly assess situations, Good communication skills and Customer Service, working with team and individual.
CompTIA “A+, Network +, Linux +”
Microsoft Office 2010 / 2013
Firewalls,and security (LAN-WAN). And CCTV.
Maintenance "pc, laptop & notebook" and all hardware.
ASPEN CREATIONS – WARNER BROTHERS PROJECT “YAS ISLAND”
IT Administrator – UAE
oManage user roles, profiles, security procedures, workflow rules and dashboards
oCreate and modify complex workflows and processes within organization
oAssist in end of month commission reconciliation and analysis
oCreate and implement training materials and user documentation for internal processes
oWork with stakeholders to ensure needs are being met both in process and reporting
oContinuously monitor data quality
oManaging and editing records and data
oProvided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to Software, Hardware, MFP And print servers
oRegularly perform data cleansing and database de-duping
GTFS – BIN ZAYED GROUP COMPANY
IT Support Engineer – UAE
June 2015 - September 2016
oOutsource IT Support Engineer for Injazat Data Systems at Transco and Al Ain Distribution AADC (UAE Gov.).
oTroubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
oTasks included handling incidents and requests, and providing an interface for other ITSM processes
oAnd I'm not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management
oProvided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to File and print servers and group policies
oReplaced and installed new images for 50 desktops in Transco Main Building.
oBack up Data and Restore.
oSupported about 800 - 1000 users in Transco main building remotely, in person or by the phone and on site. And configured Outlook emails on PCs/Notebooks and mobile phones manually.
oSucceeded in preparing technically and supervising and build the team to complete and open the new branch for (AADC) at Emirates Complex.
oSupported Printers, IP phones, Bar Code reader, Desktops.
omanaging remote connectivity issues / VPN
Technical Support Engineer (Call Center Agent) – EGYPT
October 2013 – April 2015
oProviding IT Support and services to customers at all levels, Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
oTroubleshooting Routers and internet issues and technical problems related to mails, domain, hosting, Real IPs by the phone.
oEscalate tickets to second level.
IT Specialist – EGYPT
March 2013 – October 2013
oProvided day-to-day support for all IT systems, Network and End users at Petroleum and medical companies Such as PAS and Astra Zeneca.
oTroubleshooting and setup VLANs, Microsoft servers OS, Exchange and active directory domain.
oSupports the installation, configuration and troubleshooting of hardware and software on PC workstations and laptops.
oEnsured that all system back-ups are taken regularly.
GHAZAL PHOTO AND CINEMA
IT Support Engineer – EGYPT
October 2009 – January 2013
oReplaced all devices and desktops yearly and delivered best solutions and quality for users in montage department.
oInstalled applications and coordinated all hardware / software upgrades.
oTroubleshoot all Network/System Admin/Applications problems.