Iris Lester

Bedford, TX 901-***-**** ac4ywc@r.postjobfree.com

Objective

Seeking a position to utilize my self-starting, motivational skills in establishing and maintaining great customer and colleague relationships.

Education

ITT TECHNICAL INSTITUTE 2013

Major: Electrical Engineer

Experience

TEST ENGINEER AND OBA SYNCREON MAY 2016 TO JULY 2017

Maintain and update records of ATM machine transactions across the state and compiling the statistics for monthly review

Track and log technical errors arising in the kiosk and resolve the errors within standard turnaround time (TAT)

Analyzing and reconciling the differences in kiosk reports

Update ATM applications and train ATM supervisors in operating the machines for disabled customers

Performed all other duties and presented reports during weekly and monthly meetings

*Accomplishments I was promoted to OBA/Quality Technician from a Test Engineer QUALITY ASSURANCE TECHNICIAN FEDEX TECHCONNECT MARCH 2016 TO DEC 2016

Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews

Preparing and completing action plans

Implementing production, productivity, quality, and customer-service standards

Identifying and resolving problems

Completing audits

Determining system improvements

Implementing change

OBA INSPECTOR JABIL JAN 2016 TO MARCH 2016

Visual Inspection for cosmetic criteria.

Control the organization, movement and integrity of the lots as they move through the OBA process prior to shipment.

Select, identify, scan and visually inspect sample based on lot size using knowledge of visual, packaging and testing requirements.

Completed all OBA paper works; daily logs, sort sheets, lot numbers and certificate of compliance.

Provide and assist in the hands-on training and problem solving of new inspectors and other floor personnel

LEVEL 2 HELP DESK TECHNICIAN SYNNEX FEB 2015 TO APRIL 2016

Set up equipment for companies, including installing cables and hardware.

Installed software and operating systems on company computers.

Restored data, operating systems, files, documents and drivers.

Build cash registers for companies, including scanners and hard drives.

Repaired desktops, laptops, gaming consoles, servers, and scanners TEST ENGINEER II FLEXTRONICS SEP 2013 TO DEC 2015

Tested and configured networks and laptops.

Coordinated hardware and software repair processes with outside vendors.

Installed motherboards, processors, and RAM and graphics cards.

Provided advanced troubleshooting techniques to resolve customers' inquiries via telephone.

Provided customers with specific information via telephone such as computer parts prices, warranties, and also verified insurance on each product.

Computer programming to include installing software and hardware on to laptops and android tablets. Page 2

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