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Mac Support

Indianapolis, IN
March 28, 2018

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Derek Hammond

**** ********** **. ************, ** 46259 * Phone: 317-***-**** * E-Mail:

Summary of Qualifications

Over 15 years of cross-platform experience in systems administration, including analyzing, designing,

installing, maintaining, and repairing hardware, software, peripherals, and networks.

2 years IT management of technical support and operations.

Excellent troubleshooting and technical support abilities with migrations, network connectivity, and


Develop exceptional relationships with co-workers, management and end users.

Excellent communication and problem solving skills.

Extensive knowledge of Windows and Apple Operating Systems, networking essentials, peripherals, mobile devices, and the technology that makes them all work.


TEKSystems – Project Analyst 11/2017-Present

Managed Procurement of Non-standard Software.

Conducted global periodic review of Visual Studio licenses.

oWas able to harvest over 50 unused licenses saving the company over $30k.

Managed Visual Studio licensing.

Conduct audit of mobile device expenditures.

Smith Implements – IT Manager 07/2014-03/2017

Manage IT Staff.

oCoordinate time off

oDelegate projects and tasks

oEnsure business continuity

oEmployee development

Documented procedures and developed SLAs.

Hold weekly IT meetings with Management staff.

Maintain/Support 120 PCs.

Installed/Maintain/Support NAS.

Manage Vendors for technology purchasing.

Identified places in need of improvement in IT workflow, standardization, and policies.

Work with John Deere IT to maintain/support infrastructure.

Implementation of eSignature module for Sales department on iPads.

Installed security cameras with notifications for movement or intrusions after hours.

Implemented PC Imaging Server.

Managed company printers with HP Web JetAdmin.

Installed/maintained Helpdesk ticketing software Spiceworks.

Implemented Asset Management software LanSweeper.

Angie’s List – Macintosh Systems Administrator 11/2010 – 07/2014

Primary Macintosh system support for company.

VIP support that included CEO, CFO, and CTO.

Redesigned the Macintosh system infrastructure. This included Open Directory system, move from

Windows storage (NAS) to Macintosh system array (resulting in zero corrupt file usage), storage backups, and system updates.

Integrated OS X machines with Active Directory and Open Directory (Magic Triangle) with Portable Home


Employed Active Directory and Open Directory for User and Machine Policies.

Used Terminal Command line to troubleshoot issues, modify files and permissions, install patches and updates locally and remotely.

Utilized Apple Remote Desktop to manage assets, troubleshoot via remote control, run scripts and terminal command to local and remote machines.

Deployed/managed Mac images with DeployStudio.

Created How-to wiki for Mac users.

Assisted with Publication/Newsroom technology budgeting.

Brought in Apple Procurement and sales agent for purchasing and support.

Developed Photo/Illustration request database (PHP-MySQL).

Assisted in hiring process for interns.

Trained and managed interns.

Gannett – Systems Analyst 06/2007-11/2010

Administer Apple OS X Server (Open Directory), Apple OS X Workstations and laptops for 350 users.

Performed all levels of hardware and software systems support for 115 computers and 16 servers locally

and remote support for 150 computers and 13 servers in Des Moines.

Administer Active Directory integration and accounts including email support.

Advised, implemented and coordinated on new system developments.

Maintained computer and server operating system and application software updates.

Indianapolis Star – Web Designer 10/2005-06/2007

Created web pages from mock-up design using HTML, CSS, PHP, JavaScript.

Worked with Circulation Department to create page specific promotions.

Developed Colts Merchandise database for Super Bowl items purchased online.

Built community websites designed to allow “non-technical” editors the ability to edit content using

Movable Type.

Set up blogs for InTake editors using Movable Type.

Indianapolis Star – Technical Analyst 03/2000-10/2005

Support Users in a Windows NT environment.

Developed standardization of hardware.

Developed and Administered Spare Equipment with File Maker Database.

System Administrator for various NT Servers.

Administrator for LANDesk Application.

Administrator for McAfee Virus Software (including ePO).

Administrator for ImageCast Application.


West Virginia University

Bachelor of Arts, Regents BA emphasis Chemistry 1999


A+, Apple Certified Associate, Compaq/HP, Windows Deployment, MapInfo, Better Manager



Microsoft Office, Adobe Creative Suite, DeployStudio, Symantec Ghost, McAfee Antivirus Suite, Lotus Notes

Windows XP, 7, 10, Server 2008/2013, Mac OS X/Server, MacOS, iOS

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