Customer Service Administrative Assistant

CARLA FORD

*** ***** ** ***** #*** ***********@*****.*** Irving, TX 75063 C: 214-***-**** or H: 214-***-****

SUMMARY

Strategic Business Manager capable of conducting Business Operations as Coordinator, Caseworker, General Office Administration, Administrative Assistant, & Customer Service. Entrepreneurial-minded, self-starter with the ability to take initiative.

EDUCATION

STEPHENS COLLEGE

Bachelor of Arts Degree, Business/Marketing: Fashion Merchandise Columbia, MO

TAMU- Commerce Earned six graduate credits in reading classes. Mesquite, TX CONCORDIA UNIVERSITY 2013 – 2014 Master’s in Education Degree: Curriculum & Instruction Portland, OR

EMPLOYMENT HISTORY

Talent Development Specialist

ResCare, Inc. - Case Management 11/2015 – 02/2017

Facilitated an orientation class for the SNAP E&T program to explain the requirements for participation using a variety of methods and instructional techniques.

Trained program staff (WIOA, TAA, & CHOICES) on assistive technology equipment & procedures better serving clientele in need.

Met with and conducted weekly consultations with participants to perform assessments, in order to determine the needs & set barriers to employment increasing employment opportunities.

Promoted awareness of Supplemental Nutritional Assistance Program and other employment programs and services to better assist the customer.

Established working relationships with social service agencies and other community-based resources which assisted the customer for better job opportunities.

Maintained updates & ensured completion of employment plans according to contract deadlines.

Assisted and coached job seekers in finding suitable employment through an intense job search plan.

Delivered orientation content using “Best Practices” with various instructional methodologies.

Met with supervisor and center manager to review case load and discuss related concerns.

Increased enrollment [3 to 12] & prevented disallowed cost on budgeting improving performance measures.

Controlled expenses and shrinkage preventing & decreased any losses for the company.

Prepared, completed, and submitted reports pertaining to SNAP E&T program participation, attendance, and employment performance measures.

Researched career job titles and descriptions to assist with career development.

Adhered to SNAP E&T policies & procedures regarding case management to ensure compliance with regulations.

Monitored weekly attendance & enrollment regarding participants for SNAP E&T program, and processed enrollment (clerical/data entry).

Lewisville ISD, Carrollton- Farmers Branch Independent School District, Richardson, Irving, and Dallas.

Substitute Teacher 1996 – Current Managed, Supervised & instructed students [11-35] for various classes. Determining needs and setting goals for required academic achievement, which led to continued academic learning.

Conference Visions

Business Operations – Manufacturing/Retail Industry 2008 - 2012 Built start-up business model, and created religious screen print designs to go on T-Shirts, Tote Bags & Polyester briefcase.

VOLUNTEER WORK

MacArthur Blvd. Baptist Church (HOPE ESL Instructor Assistant) 02/2017 – 5/15/2017

Career Solutions - Workshop Job Fair Event 04/04/2017

Metrocrest Services:

Food Pantry Helper 4/18/2017 – 06/2017

Addison Circle Art Festival: Change for Change Fundraiser Event 04/22/2017

Alliance Opportunity Center (Texas Motor Speedway Job Fair Event) 04/26/2017

ACCOMPLISHMENTS

Completed the Competent Communicator Manual and served as Contest Chair: Spring 2017 - Toastmasters International.

Developed a new curriculum (2017) to help job seekers cope with rejection, disappointments, stress, and frustration. Titled: Frustration in Job Search – “Your Emotional Intelligence is showing!”

Contact this candidate