Customer Service Nursing Home

Kathi J. Hanks

**** * ****** **., ******* FL ****5

386-***-**** / ********@******.***

Qualifications Summary

NHA certified phlebotomist exhibiting high ethical standards and confidence coupled with a commitment to outstanding professional performance.

ASPT Certified Lab Technician skilled in all procedures related to phlebotomy and blood handling procedures and tasks.

Skillful and precise in performing venipunctures and capillary punctures; collecting, processing, preparing and storing blood samples and verifying medical records.

Excellent customer service skills developed over years of direct contact with the public which helps to alleviate patient anxiety and prioritize work while focusing on meeting the goals and objectives of my employer.

Credentials / Certifications

Professional Experience & Employment

Florida Hospital Orlando

Phlebotomist - July 2016 to Present

All Medical Personnel - For Quest Diagnostics Lab - December 2015 - 2016 Phlebotomist position at various Quest locations throughout Central Florida. Phlebotomist at Fish Memorial - Florida Hospital, Orange City FL January 2015 - December 2015 This fast paced position consisted of 60 draws per day in some cases on multiple levels of the hospital. It included many rapid response actions in emergency room situations as well as outpatient labs and other duties as assigned.

Small Business Owner, Exactly You Salon & Spa, New Bedford MA 027**-****-**** As a small business owner for over 15 years I developed a rapport with my clients displaying honesty, integrity and compassion which truly helped in developing a very successful business. These transferable skills will be very well suited towards a career in the Allied Health field. Hallmark Nursing Home, New Bedford MA 027**-****-**** For several years I worked in a contractor capacity and also provided in kind cosmetology services to nursing home patients. In addition to providing full salon services the delivery of patient assistance was also a key component of our daily routine.

Volunteer

Florida Hospital Fish Memorial Orange City, FL 2014/2015 Cambridge Institute of Allied Health & Wellness, Advisory Board Volunteer 2015

ASPT Certified Lab Technician

NHA Certified Phlebotomist

HIV/AIDS

OSHA / Blood Borne Pathogens Standards

CPR – Healthcare Provider, AED Trained

HIPPA

Alzheimer’s Disease Protocols

Lab Admin Procedures and software

Key Competencies

Education

Cambridge Institute of Allied Health & Technology, Altamonte Springs, FL December-2014 Phlebotomy Technician Certification

Venipuncture & Capillary Puncture

Blood Collection & Handling Safety

Medical Records Review

Processing Specimens

Blood Specimen Storage

Patient & Donor Care

Quality Assurance & Controls

Wellness Testing

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