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Microsoft Office Technical Support

Location:
Chesapeake, VA
Posted:
March 28, 2018

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Resume:

SIERRA HILL

**** ********* *** *** *** Chesapeake, Virginia, 23320

862-***-****

ac4yoe@r.postjobfree.com

WORK EXPERIENCE

CAPITOL ONE, CHESPEAKE. VA

Senior Risk Coordinator, December 2016 - Present

Identified all issues and provided continuous support to team according to operating standards

Coordinated with team members ensuring compliance to all policies and maintained quality

Evaluated accounts to recommend appropriate actions

Tactfully resolved situations professionally and calmly in a firm but friendly manner

Consistently exceeded monthly goals ranking at top 10% of department

THE AMERICAN RED CROSS, HAMPTON, VA

Administrative Volunteer, November 2012 - Present

Reviewed correspondence, invoices, presentations, brochures, publications and reports

Record and prepare minutes of meetings

Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations

Order workplace supplies and maintain record

IBEX, HAMPTON, VA

Tier 1 Technical Support, June 2016 – December 2016

Provided help desk support via telephone communications with end-users.

Supported corporate and field with technical, user account, and financial tasks

Handled escalation calls and extended support for repeat issues

Enter commands and observe system functioning to verify correct operations and detect errors

Maintained records of daily communication transactions, problems and remedial actions taken

Oversaw the daily performance of consumer's account, equipment, and service

LANGLEY AIR FORCE BASE, HAMPTON, VA

Phlebotomist Volunteer, November 2013 – April 2014

Obtained blood samples for medical testing and transfusion via venipuncture/capillary puncture.

Followed infection-control and safety procedures in carrying out daily phlebotomy functions.

Prepared blood-collecting equipment, draw blood, and safely store and transport samples.

Built trust and minimize discomfort during procedures while efficiently collecting blood specimens

QUEST DIAGNOSTICS, HAMPTON, VA

Phlebotomist Intern, July 2012 – September 2012

Prepared specimens for laboratory testing and performing screening procedures

Collected urine for drug screens and urinalysis

Tracked collected specimens by initialing, dating, and noting times of collection

Maintained quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes

Maintained safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations

EDUCATION

MEDICAL CAREER INSTITUTE, VIRGINIA BEACH, VA

Certified Phlebotomist Aug 2012

ADDITIONAL

SKILLS

Microsoft Office Products

Quality Assurance & Control

Service & Support



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