Microsoft Office Technical Support
Resume:
SIERRA HILL
**** ********* *** *** *** Chesapeake, Virginia, 23320
********@*****.****.***
WORK EXPERIENCE
CAPITOL ONE, CHESPEAKE. VA
Senior Risk Coordinator, December 2016 - Present
Identified all issues and provided continuous support to team according to operating standards
Coordinated with team members ensuring compliance to all policies and maintained quality
Evaluated accounts to recommend appropriate actions
Tactfully resolved situations professionally and calmly in a firm but friendly manner
Consistently exceeded monthly goals ranking at top 10% of department
THE AMERICAN RED CROSS, HAMPTON, VA
Administrative Volunteer, November 2012 - Present
Reviewed correspondence, invoices, presentations, brochures, publications and reports
Record and prepare minutes of meetings
Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
Order workplace supplies and maintain record
IBEX, HAMPTON, VA
Tier 1 Technical Support, June 2016 – December 2016
Provided help desk support via telephone communications with end-users.
Supported corporate and field with technical, user account, and financial tasks
Handled escalation calls and extended support for repeat issues
Enter commands and observe system functioning to verify correct operations and detect errors
Maintained records of daily communication transactions, problems and remedial actions taken
Oversaw the daily performance of consumer's account, equipment, and service
LANGLEY AIR FORCE BASE, HAMPTON, VA
Phlebotomist Volunteer, November 2013 – April 2014
Obtained blood samples for medical testing and transfusion via venipuncture/capillary puncture.
Followed infection-control and safety procedures in carrying out daily phlebotomy functions.
Prepared blood-collecting equipment, draw blood, and safely store and transport samples.
Built trust and minimize discomfort during procedures while efficiently collecting blood specimens
QUEST DIAGNOSTICS, HAMPTON, VA
Phlebotomist Intern, July 2012 – September 2012
Prepared specimens for laboratory testing and performing screening procedures
Collected urine for drug screens and urinalysis
Tracked collected specimens by initialing, dating, and noting times of collection
Maintained quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes
Maintained safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations
EDUCATION
MEDICAL CAREER INSTITUTE, VIRGINIA BEACH, VA
Certified Phlebotomist Aug 2012
ADDITIONAL
SKILLS
Microsoft Office Products
Quality Assurance & Control
Service & Support
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