Professional Summary

Skills

Work History

Education

D W

**** * ****** **, *******, Il 60643 • Home: 773-***-**** • Cell: 773-***-**** • ac4yms@r.postjobfree.com I am a Customer Account Executive bringing extensive call center experience in inbound, outbound and blended environments. Strength in cultivating positive customer relationships and problem solving. I have great people skills, and enjoy working with people. I am highly motivated, and passionate for providing an exceptional customer service experience. I have a strong work ethic, and the ability to appropriately execute on tasks from beginning to finish. Exceptional interpersonal communication

Negotiation expert

Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

Effective problem solver

Adherence to high customer service standards

Customer-focused

MS Office expert

Customer Account Executive, 11/1999 to 10/2017

Comcast – Chicago, ill

Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Facilitated inter-departmental communication to effectively provide customer support. Updated customer orders from start to finish in an accurate and timely manner. Effective liaison between customers and internal departments. Maintained accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Managed work flow to exceed quality service goals. Maintained up-to-date knowledge of product and service changes. Solved unresolved customer issues.

Adhered to all confidentiality requirements at all times. High School Diploma: 1978

Jones College Prep - Chicago, IL

Coursework in Business Administration, Finance and Marketing