Customer Service Manager

PERSONAL INFORMATION

CAREER OBJECTIVE

PERSONAL

PROFILE

ACADEMIC

BACKGROUND

WORK

EXPERIENCE

KEY HIGHLIGHTS

INTERESTS

REFEREES

CURRICULUM VITAE

KENNETH KINUTHIA

Cell: +971-**-***-****.

E-Mail Address: ******************@*****.***

Gender: Male

Date of Birth: 7th Feb, 1992

Passport No: A2346376

Nationality: Kenyan

Visa: Visit Visa

Marital Status: Single

Languages: English

Dedicated, Motivated 3d Animator and Multimedia graduate seeking entry level usher/floor man position in your cinemas.

An adaptable self-starter, who is very optimistic and ambitious, hardworking, with presence of mind attribute, ability to work independently or as part of a team, committed to responsibilities and able to work under pressure to meet deadlines.

Certificate in Media Fine Arts and Graphics [2012-2015]

Shang Tao College

Kenya Certificate of Secondary Education [2007-2010]

Dn Handa Secondary School,

Kenya Certificate Of Primary Education [1999-2006]

Central Naivasha Primary School,

FAT BOY ANIMATIONS [Nov 2016-May2017]

Position: Customer Service

Duties:

Politely escorted clients to the right room during show reels

Provided clients with the program

Checking assigned sections for cleanliness

Visually swept the rooms to check for potential safety issues and lost and found items

Remained at assigned position throughout the event unless taking an assigned break.

Attended pre-event Customer Service meetings and other trainings as required by management.

Walked clients through animation projects using 3d animation software.

FAT BOY ANIMATIONS [June2017-Jan2018] Position: Customer Service Manager

Duties:

Reviewed customer complaints

Tracked customer complaints.

Ensured budget reequipments were meet

Identified and implemented strategies to improve quality of service.

Made and presented show reels using adobe software's to potential clients.

Evaluate and performance manage staff.

Identify and address staff training and coaching needs.

Work under pressure

Excellent trainer

Clean and neat

Flexible schedule

Reading

Participating in social activities.

sports.

Will be provided on request

Contact this candidate