Customer Service Assistant/ Administrative Assistant / Medical Biller
Resume:
Tina DeGregorio
North Haven, CT *6473
**********@*****.***
Home-203-***-****
Cell-203-***-****
Objective: An administrative/clinical position in a friendly environment with room for advancement. That will also allow me to use all my experience that I have learned through the years in different departments.
Summary: In my past and present experiences as an Account Assistant, I have been exposed to the different issues of customer service, billing, coding, and case study research. I have also been exposed to other different responsibilities such as, Head Dental Assistant, Receptionist, Financial Coordinator, Project Coordinator, Supervisor and Management. I am a self- motivated and rapid learner in different areas of any particular job, and I perform well in both individual and team environments. I am a multi-tasked worker who pays great attention to detail, who can prioritize, work well under deadlines, and who also performs well under stress.
Professional
Experience:
Yale Department of Surgery-2009-May 2013
464 Congress Ave
New Haven CT, 06513
Account Assistant IV
Under the direction and the supervision of the Manager and Supervisor for the Department of Surgery accurately review prepare and process out –patient and inpatient billing for the Department of Surgery.
Report to supervisor and CPS’s with digression to run accurate billing data, for encounters with missing information.
Interact with other departments to verify information on encounter’s with missing information, and also to verify information on encounter forms is correct.
Daily auditing of batches and scanning, as well as monthly archiving into the K-drive.
Contribute to the department quality assurance systems and provide back up when required.
Demonstrate ability to use proper CPT, ICD-9 and medical terminology. Complete and process encounter forms.
Perform clerical functions incidental to account activity.
Work TES edits daily.
Perform charge corrections and call YMG when necessary to check on a charge correction.
Yale Diagnostic Radiology, Yale School of Medicine
New Haven, CT 06519 2007/2009
Authorization/ Precertification Specialist
Responsible for calling insurance companies to obtain either an authorization or a precertification for surgeries and also procedures.
Yale Cardiology, Yale School of Medicine
New Haven, CT 06519 6/02007
Account Assistant III
Report to the supervisor and with a fair amount of discretion and judgment for independent action, receive, review, code, and process multiple charges for inpatient and out patient cardiology services.
Research / maintain and process all case study research EKG’s.
Research / maintain and process all case study research Echo and Cardiac Catheterization projects.
Interact with other departments to verify and conduct a fact checking process on all case study research encounters.
Gather all contract encounters and mail via Fed Ex. Daily auditing of batches and filing, as well as monthly archiving.
Run missing charges reports and research missing data on encounters.
Contribute to the department quality assurance systems and provide backup as required.
Yale Orthopedics, Yale School of Medicine
New Haven, CT 06519 12/01-6/02
Receptionist
As a receptionist my responsibilities include handling 8 multi-phone lines take and distribute phone messages.
Pull and file charts.
Fax documents
Help other staff members as needed.
Very High level of providing patients with the best customer service as possible.
Cardiology Associates of New Haven, P.C.
Guilford, CT 06437 01/01-12/01
Secretary
As secretary I was responsible for greeting patients.
Schedule and coordinate meetings and appointments for two Physician Assistants.
Assist two Physician Assistants with special projects.
Handling multi-phone lines and triage calls appropriately.
Fax and photocopy documents as needed.Schedule appointments, run morning super bills, patient counts.
Schedule testing/ Blood work and fax documents for scheduling surgery’s.
File confidential matter in patient files.
Maintain filing system and retrieval of files.
Oversee Time of Service for staff
Posted Insurance payments, cash and check payment to patient accounts.
Daily deposit, Perform other duties as needed.
Aspen Dental
Orange, CT 02/00 – 12/00
Office Manager
As Office Manager, I had to oversee entire office as well as staff.
Handle all payment arrangements and consultation. Code and bill all dental claims, and get ready for electronic submission.Collect co-payments and handle all insurance breakdowns for patient coverage.
Ordering and maintaining an office supply spreadsheet.
Scheduling appointments, handling multi-phone lines, faxing documents, and filing.
I was also in charge of hiring, firing and training all new staff members and scheduling all staff members schedules.
High level of providing patients with the best customer service as possible.
Savin Dental Care
West haven, CT 7/98 – 02/00
Financial Coordinator/Dental Assistant
Discussed and set up all payment arrangements with patients
Code and bill all dental claims, and get ready for submission.
Verifying all insurance coverage, and all electronic claim submission.
Send out collection letters and made collection calls.Handle multi-line phones.
Scheduling patient appointments.
File charts, light typing, photocopy and fax documents.
High level of providing patients with the best customer service as possible.
A Dental Assistant certified in Chairside Assisting, Dental Materials, Radiology.
Highly motivated Dental Assistant providing patients with quality professional care.
Worked chair side in four handed dentistry.
Sterilized instruments and rooms after each patient.
Took Bite-Wings, PA’s and Panoramic X-rays.
Took alginate impressions as needed at the request of the dentist.
New England Dental
Orange, CT 6/95 – 6/98
Dental Assistant/Supervisor
A Dental Assistant certified in Chairside Assisting, Dental Materials, Radiology.
Highly motivated Dental Assistant providing patients with quality professional care.
Posted Insurance payments, cash and check payment to patient accounts.
High level of providing patients with the best customer service as possible.
Scheduled appointments, answered phones, pulled and filed charts.
Worked chair side in four handed dentistry.
Sterilized instruments and rooms after each patient.
Took Bite-Wings, PA’s and Panoramic X-rays.
Took alginate impressions as needed at the request of the dentist.
Code and bill all dental claims, and send claims to insurance companies
Supervise all Dental Assistants to ensure proper sterilization of equipment was done, as well a set up of procedure rooms was done in the correct manner.
As supervisor I was also responsible for scheduling Dental Assistant's work schedules, ordering supplies through Benco along with reviewing all new product,materials and supplies and presenting them along with sales rep to owner for possible purchase of new products, and filling in for other either when they were out sick, or on vacation. Serve as a back up when manager was out of office, and hold staff meetings with Dental Assistant staff.
Skills: Financial Arrangements Cosmetic Dentistry Collection Letters Caps, Crown, Bridges
Collection Calls Periodontics
Multi-line Phones Endodontics
Typing Oral Surgery
Filing Charts Cosmetic Bleaching
Insurance Forms Dentures/Denture Repairs Medical Terminology
Electronic Submission ICD-9 Coding
Schedule appointments CPT-4 Coding
Epic Billing Medicare Pre-pays
Fed Ex Research EKG’s
Photocopy Material Accu-Ship
IDX Web Billing/Scheduling Insurance, cash and check posting to accounts
Computer Skills: Experience with gateway and Dell PC.
Software used: MS Word, Dentrix Software, Tully computer system, SSIMED, HP, Colorado Backup II, Windows 97and IDX Scheduling and Billing, MD Link Internet, Excel and Meeting Maker experience.
Education: Certified Professional Coder Course with Kelly Anastasio
Branford Library
Branford, CT
Eli Whitney Regional Vocational School, Hamden CT
Dental Assisting Program 9/94 – 6/95
Certified Dental Assistant Certificate
Internship: VA Hospital Dental Clinic
Oral Maxillofacial Surgery, Longo, Montano & Birkley
Gateway Community College, New Haven, CT
General Studies 9/93 -6/94
Wilbur Cross High School, New Haven, CT
Diploma 9/89 – 6/93
References Furnished Upon Request
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