Ayriana Ford

**** * ********** ****

Las Vegas, NV 89117

702-***-****

ac4ydz@r.postjobfree.com

Objective To obtain a position that will allow me to utilize my experience in customer service, communication, and troubleshooting skills.

Education Bonanza High School, Las Vegas, Nevada

2012-2016

Experience February 2017 – February 2018

Sutherland Global Services, 8725 W Sahara Ave, Las Vegas, NV

Customer Service Representative

• Answer customer's telephone calls regarding existing and

non existing accounts

• Provide troubleshooting and technical support

• Build and maintain a successful relationship with customers

• Achieve consistent #1 or #2 rankings in monthly metrics, including

call duration and customer satisfaction ratings

October 2016 – January 2017

Sykes, 8360 S Durango Dr, Las Vegas, NV

Customer Service Representative

• Answer customer's telephone calls regarding existing accounts

• Make requested policy account changes

• Upgrade services and offer additional service packages

• Consistently improve on customer satisfaction through expert

resolution of conflicts, issues, and concerns

Skills & Abilities • Self-starter

• Proficient troubleshooter

• Exceptional telephone etiquette

• Patient and diligent

• Organized

• Energetic work attitude

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