Manager Customer Service
Resume:
James E. Hubbard, Jr.
Chelsea, Al 35043
**********@*****.***
Objective
To obtain a Professional Manager position within your organization, where the education and experience I’ve obtained in Management & Customer Service will be beneficial to my employer.
Awards and Accomplishments:
“President’s Trip Award” winner to Hawaii for Top Sales and Collections
8 time “Top Dog Award” winner for Ranking #1 on the Weekly Sales Metrics
#1 Ranked District in the Region of 6 Districts for Increased Sales
Increased Sales by 89% - 95% for 5 Consecutive Years (Company Standard of 50%)
10 time “Store Manager of the Month Award” winner
Increased Mystery Shop Scores from 77% to between 90% and 100%
Responsible for the promotion of 7 employees to Store Managers.
Skills
Able Manager & problem-solver with hands-on experience in the daily operation of a large company
Competently developed and managed a well-functioning team of employees drawn from a variety of ethnic, economic, racial and religious backgrounds
Possess a personal commitment to exceptional customer service
Strong communication and interpersonal skills
Proven track record to develop and motivate staff; also to create business models to meet strategic goals
Professional Experience:
Hocking International Laboratory, Sylacauga, AL
Production Manager March 2015-Current
Work with Plant Manager to implement daily production schedules.
Organize workflow and assign responsibilities.
Review with each line team their daily filling requirements and production goals.
Review line set-up at beginning of the day: Product, tank, batch code, box coder, packaging, labeling.
Oversee, motivate and coach employees.
Monitor daily production metrics by line and submit daily report
Work with EH&S staff to ensure the safe use of machinery. Enforce the required use of personal safety equipment
Work closely with QA Personnel to ensure production output is according to specifications.
Immediately identify any work slowdown or stoppages. Alert Operations Management and Maintenance of issue and assist in identifying and rectifying root cause.
Identify issues in efficiency and implement improvements.
Train new employees on how to safely use machinery and follow procedures.
Enforce strict safety guidelines and company standards.
Ensure the teams maintain a clean work area throughout the day; supervise end-of-day cleanup.
Monitor changeovers and reduce changeover time. Review new line set-up before beginning of new production run.
Coordinate efforts between batching, filling and labelling.
Responsible for evaluating staff performance and establishing goals.
Rent-A-Center, Birmingham, AL
District Manager May 2008-March 2015
Store Manager Oct. 2004-May 2008
Responsible for the P&L of 10 locations and the hiring and training of 26 employees
Manage with discretion all grievance complaints from inception to resolution
Proficient in effectively solving technical service issues
Sell a variety of products to customers and complete required contracts for services
Incredibly persistent in follow up and follow through. Proven ability to lead organizations through turnaround, critical startup and growth strategies
First Place Rental, Akron, OH
Sales Manager 2002-2004
Maintained computerized bookkeeping records of branch expenditures
Implemented techniques and controls to hold down or reduce company spending
Sold a variety of products to customers and completed require contracts for service
Clearwater Systems, Canton, OH
Store Manager 1999-2002
Guided the daily operations of business, ensuring profitability and base of satisfied customers
Purchased products and managed inventory levels to meet customer needs
Coached personnel on employing excellent listening skills while communicating with customers, to quickly determine problems and provide swift but effective solutions
Proud To Be You, Inc., Canton, OH
Assistant Operations Manager 1997-1999
Marshall Newsome Mortuary, Atlanta, GA
Assistant Funeral Director 1995-1997
Education:
Liberty University; Lynchburg, VA; 2009-2011
McKinley High School; 1993
References Available Upon Request
Contact this candidate