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Manager Customer Service

Chelsea, AL, 35043
March 27, 2018

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James E. Hubbard, Jr.

*** ********** *****

Chelsea, Al 35043



To obtain a Professional Manager position within your organization, where the education and experience I’ve obtained in Management & Customer Service will be beneficial to my employer.

Awards and Accomplishments:

“President’s Trip Award” winner to Hawaii for Top Sales and Collections

8 time “Top Dog Award” winner for Ranking #1 on the Weekly Sales Metrics

#1 Ranked District in the Region of 6 Districts for Increased Sales

Increased Sales by 89% - 95% for 5 Consecutive Years (Company Standard of 50%)

10 time “Store Manager of the Month Award” winner

Increased Mystery Shop Scores from 77% to between 90% and 100%

Responsible for the promotion of 7 employees to Store Managers.


Able Manager & problem-solver with hands-on experience in the daily operation of a large company

Competently developed and managed a well-functioning team of employees drawn from a variety of ethnic, economic, racial and religious backgrounds

Possess a personal commitment to exceptional customer service

Strong communication and interpersonal skills

Proven track record to develop and motivate staff; also to create business models to meet strategic goals

Professional Experience:

Hocking International Laboratory, Sylacauga, AL

Production Manager March 2015-Current

Work with Plant Manager to implement daily production schedules.

Organize workflow and assign responsibilities.

Review with each line team their daily filling requirements and production goals.

Review line set-up at beginning of the day: Product, tank, batch code, box coder, packaging, labeling.

Oversee, motivate and coach employees.

Monitor daily production metrics by line and submit daily report

Work with EH&S staff to ensure the safe use of machinery. Enforce the required use of personal safety equipment

Work closely with QA Personnel to ensure production output is according to specifications.

Immediately identify any work slowdown or stoppages. Alert Operations Management and Maintenance of issue and assist in identifying and rectifying root cause.

Identify issues in efficiency and implement improvements.

Train new employees on how to safely use machinery and follow procedures.

Enforce strict safety guidelines and company standards.

Ensure the teams maintain a clean work area throughout the day; supervise end-of-day cleanup.

Monitor changeovers and reduce changeover time. Review new line set-up before beginning of new production run.

Coordinate efforts between batching, filling and labelling.

Responsible for evaluating staff performance and establishing goals.

Rent-A-Center, Birmingham, AL

District Manager May 2008-March 2015

Store Manager Oct. 2004-May 2008

Responsible for the P&L of 10 locations and the hiring and training of 26 employees

Manage with discretion all grievance complaints from inception to resolution

Proficient in effectively solving technical service issues

Sell a variety of products to customers and complete required contracts for services

Incredibly persistent in follow up and follow through. Proven ability to lead organizations through turnaround, critical startup and growth strategies

First Place Rental, Akron, OH

Sales Manager 2002-2004

Maintained computerized bookkeeping records of branch expenditures

Implemented techniques and controls to hold down or reduce company spending

Sold a variety of products to customers and completed require contracts for service

Clearwater Systems, Canton, OH

Store Manager 1999-2002

Guided the daily operations of business, ensuring profitability and base of satisfied customers

Purchased products and managed inventory levels to meet customer needs

Coached personnel on employing excellent listening skills while communicating with customers, to quickly determine problems and provide swift but effective solutions

Proud To Be You, Inc., Canton, OH

Assistant Operations Manager 1997-1999

Marshall Newsome Mortuary, Atlanta, GA

Assistant Funeral Director 1995-1997


Liberty University; Lynchburg, VA; 2009-2011

McKinley High School; 1993

References Available Upon Request

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