ZAHEEN ALAM

***-** *********** *********,*******,ON. M4H 1J5 Canada.

Cell: 514-***-****

e-mail: ac4y7r@r.postjobfree.com

OBJECTIVES

To pursue a challenging career in a dynamic and progressive organization by constant learning and hard work, and to work devotedly in an innovative environment to fulfill the organization and personal goals.

EDUCATION

Master in Quality System Engineering May 2015- Aug 2017

Concordia University Montreal, Quebec,Canada.

Bachelor of Computer Engineering Sep 2006- Dec 2010

Comsats Institute of Information Technology, Pakistan

EXPERIENCE

Dispatcher Nov 2017-Mar 2018

EatUp livraison (CANADA)

Worked as a dispatcher in delivery department.

Duties

Receive and dispatch customer orders.

Maintain ongoing communication with drivers.

Provided quality customer service through positive and professional interaction

with customers and Just Eat customer service.

Telecom Engineer Jun 2012- Jul 2014

Hitech Networks Pvt Ltd. (pakistan)

Responsible to keep the sites up and running 24/7 (provide quality of services).

Duties

Worked as reporting officer and team lead to diagnose and resolve BSS and Microwave issues within the assigned cluster.

Telecom and Networking background with hand one experience in 2G and 3G GSM networks.

Fault alarm management.

Responsible for hardware installation, repair and replacement as required.

Travelling to different sites and was responsible for the Commissioning and troubleshooting of IDU,ODU (BTS,RRU,RSU,MW,IPASOLINK,NEC PASOLINK,RECTIFIERS,GRFU).

Configuration and testing of any new hardware and software.

Monitored the measurement and was responsible for controlling of VSWR.

Performed corrective and preventive maintenance (field operations and maintenance).

Managed the inventory and all related documentation.

Quality Control Engineer Jun 2011- Jun 2012

Friends glass pvt Ltd. (pakistan)

Responsible for the ensuring of smooth running of the quality department, while

ensuring that departmental targets and delivery schedules are met.

Duties

Responsible for items inspection for defects in the manufacturing firm.

Closely monitoring and examining each stage of the entire production process.

Segregating non-conforming parts in accordance with written quality procedures.

Making sure that company employees follow documented procedures and standards.

Ensuring that the working area is hazard free and kept clean and tidy at all times.

Reporting any accidents, incidents, near misses, actual or potential problems with products, services or systems according to Senior Managers.

Suggested steps for process improvement.

Responsible for updating the production and safety manuals and keeping them up to date.

KNOWLEDGE AND SKILLS

ACADEMIC PROJECTS

Distributed structural control upon wireless sensors network using pic microcontroller .

Programming language used Micro C.

studied different behaviors of wireless network and sub nets using QualNet.

Implementation of simple traffic light controller using language VHDL,simulation Xilinx.

Quality assurance in Reverse supply chain management, semester project.

TECHNICAL SKILLS

Networking protocols: TCP/IP, DNS/DHCP, EIGRP, OSPF, BGP etc.

Server administration: knowledge of Cisco Tele-presences Server, Cisco Tele-Presences Management, Suite, Cisco Unified,socket programming.

Software: Visual studio, Linux,LMT,BTSM,LCT, VMware, Microsoft Visio

Operating Systems: Linux,Windows 2003/10

Languages: Assembly, C, C++, Matlab, Xilinx, verilog HDL,Micro C. etc

Quality assurance /control

SIX Sigma, Project management. Maintenance management, Root Cause Analysis,8D, 5why’s, SPC (Statistical Process Control), R&R Gage (Repeatability and Reproducibility),Product Quality Planning, Control Plans, FMEA, Process Flow Diagrams, Inspection, 7 basic quality tools, TPM Plans, MSA (Measurement System Analysis), ISO 9001 Standards, DMAIC, House of Quality, Quality Assurance, Functional Decomposition, Techniques like Kaizen,kanban,Hoshin kanri etc. Benchmarking, Lean management.

General computer skills

Expert user of Microsoft Word, Excel, Computer, Technical Documentation, Presentations.

Spoken languages

ENGLISH, URDU, PUSHTO. (read, write, listen,speak)

Excellent Communication skills .

Other skills

Team player, Quick learner, Punctual, Hard worker.

References Available Upon Request

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