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SAP OTC Leader

Wake Forest, NC, 27587
March 29, 2018

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SAP-certified Order to Cash (OTC) Managing Consultant with over 15 years in Global SAP implementations, leadership and support. Proficient in managing configuration, design, test, support and training of SAP Solutions. Expertise working with business to re-engineer processes. Delivered solutions and held management positions in a wide variety of large industrial clients including international life sciences, consumer packaged goods, multinational paper, oil/energy & gas and high-tech manufacturing companies.

Team Mgmt & Leadership Organized Detailed Oriented

Excellent Communicator Analytical Self-motivated

Critical Thinker Collaborative Problem/Risk Mgmt

Professional Experience

bioMérieux, Durham, NC 2010 – Dec. 2017

bioMérieux is a $2B multinational biotechnology company providing in-vitro diagnostic solutions to improve patient health and ensure consumer safety. bioMérieux is headquartered in France and present in more than 150 countries through 42 subsidiaries and a large network of distributors.

Senior Project Manager, 2014 – Dec. 2017

Managed projects of $1M budget which included SalesForce implementation, Esker OnDemand solution and Trackwise. Delivered multiple projects achieving milestones within approved budget and timeline.

Received management recognition for leadership on the SalesForce implementation which was delivered within budget and experienced no major issues.

Orchestrated the implementation of a SaaS solution for call centers resulting in 40% cost savings.

Developed a plan to bring the Brazil implementation project that was 8 weeks behind schedule back on schedule.

Led project which enhanced antiquated GxP compliant system that enabled the ability to develop a Cloud solution.

Global SAP COE Manager of Commercial Operations, 2010 - 2014

Managed SAP Center of Expertise (COE) team comprised of 15 global functional and technical resources in five countries. Oversaw legacy ERP applications (Movex, Solomon, Octopus) as well as other legacy applications like Lotus Notes and Pivotal. Delivered solutions and support for the global commercial ops organization. Contributed to the increased of bioMerieux’s growth by delivering complex projects such as ECC6 upgrade and Argene acquisition.

Played a significant role in the development of the COE organization and building a successful support methodology which included contributions to the vendor contract as well as the establishment of specific procedures.

Selected as a member of the advisory board to choose a SAP integrator and support partner.

Provided feedback to regulatory responses during FDA audits which avoided a warning citation.

Promoted to manager within 6 months for exemplary service.

Nominated as the company’s Global SAP Champion.

IBM Global Services – Global Business Services, Raleigh, NC 1998 – 2009

IBM is a $80B multinational technology company providing hosting and consulting services. IBM has operations in more than 170 countries.

Managing Consultant – SAP Quote to Cash

As a SAP QTC Consultant participated in multiple full life cycle implementations. Held numerous roles as a Consultant traveling to multiple clients. Led complex projects and designed functional and technical specifications for development teams to program and configure SAP systems to geography requirements advocating the use of common re-usable functions, services and data.

IBM Client Assignment History

SAP Business Analyst Team Lead, 2007 – 2009

Shell Oil, Houston, TX / SAP Implementation – Global SAP (GSAP)

Managed OTC Business Analysts in re-engineering Shell’s business from multiple legacy systems and an existing SAP system onto one single global SAP instance.

Facilitated workshops, gathered business requirements, documented to-be process, used SAP best practices to provide reusable solutions, provided recommendations and mitigated risks.

Received client recognition for the running of well planned, efficient workshops which reduced cost and increased productivity.

Acquired training and coaching to learn the SAP IS-Oil module to be more effective on the project.

Resolved conflicts and improved relationships as liaison between the business process team and the GSAP Implementation team.

Received an award for contributions to the successful deployment of 18 countries that contributed to 80% of Shell earnings.

Technical Lead, 2007

Lenovo, Raleigh, NC / SAP CRM Implementation

Managed technical implementation of migrating from multiple legacy systems onto a single global CRM 5 and ECC 6 instance.

Designed the credit card authorization process accounting for 60% of Lenovo’s payment options.

Facilitated technical workshops to gather requirements from the source and target applications to deliver a comprehensive data migration solution into the CRM and ECC environments.

Coordinated EDI X12 transaction sets (850, 855, 860, 856, 810) and the communication of data extracts via FTP and ALE (IDocs) from IBM 9.x network to Lenovo 10.x network.

Developed metrics and reports to provide status to the management team.

Education / Certifications

Bachelor of Business Administration in Computer Information System

North Carolina Central University - Durham, NC

Additional Application Software:

SAP Solution Manager; ServiceNow; Convergence; Livelink; Rational Portfolio Manager; MS Project Office; Identity Access Management (IAM)

Professional Certifications:

Certified SAP OTC Consultant;

Certified SAP ASAP Consultant;

ITIL Foundation

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