Customer Service Administrative Assistant

Sherlandy Tiennat

Ft.Lauderdale, Fl ***** 954-***-**** ********@*****.***

Human Resources Generalist

Administrator with an extensive educational background in office procedures. Licensed Notary Public, certified in Microsoft Bundle, and fluent in Haitian-Creole.

Career Highlights/ Work Experience

Chewy.com Customer Service Representative Dania Beach, FL

1-800-***-**** 08/2016-Present

•Managed up to 100 emails, chats and client incoming calls per day

•Established reputable relationships with clientele to increase company loyalty

•Researched & resolved customer discretions (Q&A, Social Media, etc)

Healthcare Financial Systems Collector Hollywood, FL

954-***-**** 02/2016-08/2016

•Health Insurance Preparation

•Data entry

PetSmart Associate Lead Ft. Lauderdale, FL

954-***-**** 1/2011- 02/2016

•Investigated customer situations and created productive solution

•Company Presentation

•Pricing and Merchandising

EDUCATION

McFatter Technical College Davie, FL

Legal Administrative Assistant 01/2015-10/2015

Florida Atlantic University Davie, FL

Human Resources Management 02/2018-06/2018

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