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Microsoft Office Manager

Raleigh, NC
March 29, 2018

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Operating Systems / Servers

Windows XP, 7, 8 Windows Server 2003, 2008 (R2), 2012 (R2). Mac OSX 10.5, 10.6, 10.7 10.8, Various Linux Distributions, Active Directory 2003 and 2012, Windows Exchange 2003

Application Software/Server

VMWare 5.5, VMWare 6.0, VMware 6.5, Microsoft Office 2003, 2007, 2012, 2016 (both Mac and PC) PGP Universal Server/Symantec Encryption Server, Connected Backup Server, Altiris/Symantec Management Platform, Varonis DatAdvantage, Microsoft SQL 2008, 2012,


PGP Desktop/Symantec Encryption Desktop, DBAN, Clonezilla

Hardware / Special Systems

Desktop/Laptop Computers, Printers, iDevices, Android devices, Blackberry, XIO Storage, Cisco UCS


State of North Carolina Department of Information Technology

October 2017 – Present

System Administrator II


VMWare administrator responsible for all ESXi and vCenter upgrades, maintenance and patch cycles

Designed New vCenter setup for the 12 farms across two data-centers

Deployed a more robust vROM environment

Worked with Engineering team on deployment of vRA project for our test environment

Environment: VMWare, Cisco UCS, HP Servers, vSphere 6.0 6.5, Microsoft Server 200*-****-****

Capital Bank

December 2014 – October 2017

System Administrator / Team Lead / Interim Manager


As Interim Manager led a team of four additional System Administrators

Played pivotal role as infrastructure technical lead on an acquisition of the infrastructure of a 3 billion dollar a year bank

Lead person that negotiated contract with VMware for 1 year and was part of a team that worked with Microsoft for our 3 year ELA

As Interim Manager I did weekly one on ones with my team and also did there year and half year goals

Also was part of the team that planned long term projects out and Architected many new products and implemented them into production

Technical lead managing projects involving architecture, implementation and operations of all server aspects of the project.

VMWare administrator responsible for all ESXi and vCenter upgrades, maintenance and patch cycles

Responsible for daily administration of Microsoft Windows Server 2008 and 2012 and Active Directory

Reengineered and implemented new storage standards for better sizing VM’s with thin provisioning

Designed, planned, and implemented all infrastructure changes in the environment with 1000+ servers at 95% virtual

Liaison for product contracts, negotiations and support from software and hardware vendors.

Revised and executed new server build work flow procedure

Environment: Microsoft Server 2008, 2012, SQL 2012, XIO Storage, VMWare, Cisco UCS, HP Servers, vSphere 5.5, 6.0

Varonis Systems

January 2014 – December 2014

Technical Support Engineer Level 2


Handled Level 2 Support tickets from external customers

Responsible for troubleshooting different types of issues with the Varonis DatAdvantage

Diagnosed issues with SQL stored procedures and table integrity issues

Upgraded and migrated Varonis DatAdvantage Server software along with all agents on the different types of file servers

Troubleshooting and resolution for issues regarding various types of file servers (Netapp 7 mode and cluster mode, BlueArc, EMC, Isilon)

License tracking for temporary and lab licenses

Environment: Server 2003, 2008, 2012; Microsoft SQL 2008, 2012; Varonis DatAdvantage 5.7, 5.8, 5.9; Microsoft Exchange 2003, 2008,2010 Unix Server, Samba Share, NetApp Filers, BlueArc filers, EMC Filers, Isilon

Cisco Systems

August 2010 – December 2013

IT Engineer


Project team lead for Laptops on Foreign Travel and PGP stabilization project

Altiris release manager for packages and software updates

Solely responsible for troubleshooting and resolving nearly half of incoming incidents that dealt with endpoints.

Symantec Encryption Desktop and Symantec Encryption Server point of contact for the IT department

Environment: Windows XP, 7, 8. Windows Server 2003 and 2008. Mac OSX 10.5, 10.6, 10.7 10.8 Android, iOS, Microsoft office 2007/2010 PGP Universal Server / Symantec Encryption Server, Connected Backup Server, Altiris / Symantec Management Platform, Remedy


September 2008 – February 2009

Desktop Support Specialist


Applied a companywide standard on laptop and desktop models

Worked with outside venders for hardware warranty and software support

Established imaging solutions to speed up new computer image times

Processed new users and departing users monthly

Environment: Windows XP, Vista, Windows Server 2003. Mac OSX 10.5, 10.6, iOS, Clonezilla, Microsoft Office 2007

United State Marine Corps

July 2003 – October 2007

Sergeant E5


Managed Ship bound helpdesk that provided all support for Marines Embarked aboard USS Bataan and USS Kearsarge with 10-15 Marines under my direction

Installed and built multiple servers running Windows Server 2003 and Exchange 2003

Assigned, maintained and protected network with Symantec Enterprise 10.0

Designed and delivered technical support for cross-connected multi-platform network systems

Installed and supported software, diagnosed and solved hardware problems

Connected, configured and managed LAN / WAN TCPIP

Environment: Windows 2000, XP Windows Server 2003. Microsoft Office XP/2003 Symantec Enterprise Server 10.0, NIPR, SIPR, Cisco MeuSWAN, Cisco routers/switches


A.S. Degree in Computer Network Systems, December 2012

Devry University, Raleigh, NC


Letter of Achievement, U.S. Marine Corps, 26th Marine Expeditionary Unit 2006

Awarded for: Performed zero-defects implementation of Symantec software for forward domains, consisting of 2,200 Marines, 1,400 machines distributed among four small units and 5 different domains.

On the Spot Awards, Cisco Systems, 2011-2013

Awarded by colleagues and peers for outstanding and exemplary work on projects and issues that arise on multiple occasions

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