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Information Technology Management

Lake Worth, FL
March 29, 2018

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Rafael Manterola



Solutions-oriented Information Technology executive with extensive experience managing Information Technology departments and professional services engagements. Over 20 years of analysis, management and development of complex computer based solutions. Skilled at managing technology endeavors from concept to implementation and maintenance. Capable of communicating at all levels of an organization.


• Team Development and Management • Project Management • Ecommerce (B2B/B2C)

• Product Management • Inventory Management • Software Development

• Change Management • Workflow Improvement • SDLC

• Systems Implementation • Cloud Deployment • ERP/WMS/CRM



Director of Information Technology

Responsible for identifying and implementing various projects, programs and plans that support achievement of business unit and enterprise goals. Provide strategy advice and hands-on leadership for IT departments for a variety of engagements including Technology Strategy, Customer Acquisition, Ecommerce, ERP implementation, Project Management, Data Security & Vendor Management. Served as the Senior Project Manager responsible for the execution of several multimillion dollar technology engagements.

Major customers:

City of Deerfield Beach: Population >80k residents >11k Independent business >$170 Million operating budget

oManaged the design and implementation of the City’s online presence

oManaged the ERP implementation activities

oImplemented the city’s online payment system for Utilities, Business Licensing & Business Permits

oManaged the implementation of the city’s delinquent payment collections system

oManaged the upgrade of the city’s access control & security system

oManaged the implementation of the city’s digital Time and Attendance system

Carnival Cruises: $35B cruise line

oCustom Ecommerce engine for cruise brochure and online printing.

oManaged the implementation of the ERP & Scheduling interfaces.

oCorporate branded marketing material.

JoeFlorida: Internet retailer of accent illumination

oMigrated Zen-Cart to Magento Enterprise Ecommerce

oIncreased conversion rate via intelligent up sell strategy.

oIntegrated WMS with online Ecommerce systems ( Magento / Amazon/ Ebay ).

oPCI certification audit

oCreated integrated marketing email campaigns with all the websites.

Knight Foundation: $2B philanthropic organization

oB2B Ecommerce engine for corporate stationary.


Vice President of Information Technology

Responsible for the entire technology infrastructure of the organization, aligning technology activities with corporate initiatives and goals. Expanded, lead and mentor a diverse and cohesive team of IT professionals in 2 states and 2 countries. Responsible for all aspects of Information Technology, including strategic and tactical planning, application support and interface management, network and systems management, security, telecom, project management, research and implementation of technology advancements as well as enforcing company and department policies and procedures. Develop operational and capital budget, IT purchasing, align the IT department with the objectives of the business and manage hosted applications vendors as well as overseeing operations for the corporate office.

Managed the Ecommerce strategy of over 150 different companies thru the implementation of privately branded Ecommerce, online retail portals (Ebay, Amazon), and commercially available Ecommerce systems (Magento, Volusion, 3dcart, Shopify).

Managed the infrastructure and enhancements to CMS, CRM, OMS, ERP & WMS systems NetSuite, Dydacomp, SAP and Microsoft Dynamics.

Managed the programming and implementation of business intelligence and operational systems, allowing for improved efficiencies in the ordering of inventory, receiving methods, warehousing, inventory allocation and intelligent order fulfillment.

Managed multi-year engagements with FPL, Costa Cruises &, and WXEL reducing the fulfillment of marketing material by 30%.

Implemented processes and methods to satisfy industry and governmental standards (HIPAA, PCI-DSS, SOX, EU Travel) available for all customers.


Technical Consultant

Contracted to develop and maintain the inventory, property management and resort operations system for Bluegreen Corporation. Identify market differentiators utilizing BI initiatives and statistical analysis.

Develop processes and KPI metrics for peak inventory management and property performance.

Manage multiple teams and projects providing software and system enhancements to improve internal processes related to property management and hotel operations.

Successfully re-engineered the month end reconciliation process, implemented the property rental performance monitoring.


Product Manager

Responsible for the strategic management and development of new software products from concept to tactical deployment and maintenance. Proposed computerized methods and systems to increase corporate efficiencies. Worked with third party vendors and internal resources to implement solutions over the full project life cycle from existing system analysis to development, QA testing and rollout.


Sr. Consultant/Project Manager

Responsible for managing a variety of consulting engagements ranging from pre-sales engagements to entire (concept to implementation) software development projects. Communicate and document project status and strategic recommendations to clients, team members and senior management.

Clients: Danka Business Systems, State of Florida Department of Highway and Safety, Southland Corporation (7-Eleven), Arcla, Fruit of the Loom, Toronto Department of Children Safety.

KEMPER NATIONAL SERVICES, Sr. Programmer/Analyst 1994-1996

HOSPITAL STAFFING SERVICES, Manager of Corporate Information Systems 1990-1994


Ft. Lauderdale College, Hialeah FL

Bachelor of Science in Management Information Systems, 1989


Tools:, MS-SQL Server, HTML, JAVA, JavaScript, AJAX, Crystal Report writer, Visual Basic, Business Objects, MSSQL-Server, MS Project, MS Office Suite, Office 365, Visio, PHP, HTML, Oracle, Drupal, Rational Rose, Uniface, Informix DB, Dataflex, JQuery, Android, Xcode, JAD, RAD, Waterfall, Agile

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