Customer Service Manager

MELVIN BLAND 773-***-**** **************@*****.***

OBJECTIVE To use my full range of my technical and acquired skills in helping my employer meet their professional goals and standards.

PERSONAL SKILLS Microsoft Windows XP, Office Manager, Word, Excel Accounting, Outlook, Profit, Pro Law, CATS Patient Management software systems, Dance Trak, and Aldelo.

Capable of accomplishing multiple tasks simultaneously in an intense environment.

Excellent communication skills, loyal, punctual, and responsible.

Highly detailed, well organized, efficient, motivated, intelligent and a self starter.

CPR certified

AREAS OF

EFFECTIVENESS

Executive Protection Planning and ensuring the safety of clientele. Armed Security Both armed and unarmed security of commercial and private establishments in Officer order to secure safety of personnel, patron, and client holding. Senior Manager/ Oversaw daily management of a fifty person staff, supervise employee hiring Head of Security and training, nightly receipts accounting and maintaining of the financial database, budget planning, breakdowns and financial analysis.

Developed weekly progress reports and annual employee evaluations, monitor outside contractors and vendors, inventory management, stock control, customer service management and all security/security personnel issues. Manager/ Staff supervision, employee hiring and training, receipts accounting and Head of Security maintaining of the financial database, budget planning and financial analysis, progress reports, employee evaluations, inventory oversight, and directed customer service management.

Daily management of a hundred person staff and employee hiring and screening.

Instructed all personal in security training, produced weekly progress reports, hiring of outside contractors, inventory management.

Customer service management and arbiter of staff concerns and disputes. EXPERIENCE 2011 - Present Sahara Inc. Hammond, Indiana 2009 - 2016 Seldin Security Chicago, Illinois

2006 - 2011 C&M Restaurant L.L.P. Chicago Heights, Illinois 2000 - 2006 SDI L.L.C. Harvey, Illinois

1997 - 2000 S&L Limited Partnership Chicago, Illinois PERSONAL Argus Agency 20 Hr. Permanent Employee Registration Card (P.E.R.C.) American Security Training 40 Hr. Armed Security Certification PTC Security Executive Protection

Martial Arts Training 30+ years

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