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Customer Service Manager

Macon, GA
March 26, 2018

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Brenda Sue Mushlitz

*** ***** ****** **

Macon, Georgia, 31217

478-***-**** (H) 478-***-****(M)

Experience: July 2014 to Nov 2015- Virginia College

Adjunct Instructor of Economics.

As an Adjunct Instructor, I teach introductory macro and microeconomics.

Virginia College is a career college, so I emphasize the importance of economics

To students planning to enter the business world. I emphasize, also, how important it is to manage time and to budget resources.

2010 to Present- The Home Depot, Inc.

Sales Specialist

As a Sales Specialist in the millwork department, I work with customers to design doors and windows to meet their needs. I discuss with the customers, the benefits of each type of product and configuration.

2000- 2010- Lowe's Home Centers

Customer Service Associate, Sales Specialist, Department Manager

As a Sales Associate, I worked on the front end running a cash register, working at the customer service and returns desk. I worked for two years as a Sales Specialist in the Millwork Department working with customers to get the doors and windows that they wanted in their home I have been a Dept. Manager for the last 7 years in various departments. I am responsible for scheduling coverage in the department and for maintaining inventory levels. I conduct weekly cycle counts on various assortments and perform monthly price audits to ensure that pricing is correct. Currently I work as the Department Manager of the Customer Service Department where I handle the issues concerning staffing running the customer service and returns desk, as well as cashiers on the front end, garden center and lumber area.

1999-2000- El Modeno Gardens

As a Grower for El Modeno Gardens in Riverside California, I was responsible for planting, growing and maintaining container plants to ship to retail garden centers all over the west and Midwestern United States. Each day I ensured that the plants in my sections of the nursery were watered and fertilized, pruned back or maintained in whatever manner they required. I pulled plants to fill orders and made sure they were loaded on the trucks on time and in good shape.

1995-1999- Books-A-Million Inc.

Customer Service Associate, Department Manager, Sales Manager

Customer Service was a priority for all positions but as Department Manager over Hardbacks, I was responsible for receiving the trucks, checking in the product and getting it to the sales floor. The Sales Manager is responsible for overseeing all the work on the Sales Floor, merchandising product and ensuring that the sales floor was maintained to corporate standards. I pulled return product to be sent back to publishers and made sure that everything was completed y the deadline.

1990-1992- University of Tennessee-Knoxville. Tennessee

Graduate Research Assistant. Dept of Agricultural Economics/Rural Sociology

As a research assistant, I helped my Major Professor analyze data and write the results of a sociology survey. These results were to be compiled into an article in a sociology publication.

1986-1990 – United States Peace Corps Zaire/Ecuador

Volunteer in the field of Agriculture and Livestock Extension.

As a Veterinary extension worker in Zaire and Ecuador, I lived and worked in a local community. I assisted the community members in improving the health and productivity of their livestock. I conducted seminars on specific topics and on a day to day basis worked with local farmers to try to implement vaccination programs and educate them about brucellosis and other livestock health issues.

Education: Master of Science Degree Legal Studies – Kaplan University 2010

. Master of Science Degree Agricultural Economics- University of Tennessee-Knoxville. Knoxville, Tennessee

Pending completion of Thesis.

. Bachelor of Science Degree Agriculture-business. 1985 Louisiana Tech University

Ruston, Louisiana

. Languages- Fluent in English and Spanish

. Computer-Working Knowledge of Microsoft Works, Microsoft Office, Lexis Nexis

. Honors and Memberships: Member of The Golden Key International Honor Society, Alpha Beta Kappa Honor Society, Alpha Zeta Life Sciences Fraternity, Charter Member of the University of Tennessee Chapter of the Society for International Economic Development.

. References: Available Upon Request

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