Manager Sales

SUSAN D. ADAO

Fairhaven, MA

508-***-**** ● *********@*****.***

SUMMARY OF QUALIFICATIONS

Very dedicated, hardworking candidate with professional background providing exceptional care to patients/customers as a Registered Pharmacist. Skilled in leading and developing cohesive, high-performing teams. Takes pride in producing work that is error free while thriving in deadline-driven environments. Strong attention to detail. Exceptional work ethic. Arrives to work early each day and works efficiently and effectively.

Leadership/Team Building Focus on Patient Safety Acute Attention to Detail

High Level of Professionalism Meets & Exceeds Goals/Targets Able to Multi-Task

Excellent Communication Skills Crisis Intervention Problem-Solving Skills

Bilingual with fluency in English and Portuguese

Experience managing highly confidential information – HIPAA

Adept at ensuring compliance with all legal requirements, promoting high customer satisfaction

and growing the business

Skills include: Medical Terminology, Anatomy and Physiology

COMPUTER SKILLS

Microsoft Word, RX 2000, Connexus, RX Companion,

PMP- Prescription Monitoring Program and MTM – Medication Therapy Management

PROFESSIONAL BACKGROUND

Wal-Mart Pharmacy, Plymouth, MA 11/2003 – 12/2017

Pharmacy Manager

Hired, trained and mentored all new pharmacists and existing staff. Ensured compliance with company-established standards for patient care. Utilized excellent interpersonal skills to quickly resolve issues.

Achievements in this role:

Modeled, enforced, and provided direction and guidance to associates on creating an exceptional customer experience.

Oversaw the implementation and participated in community outreach programs. Encouraged associates to serve as contributing members of the community.

Led the team to achieve the “Top Performing” store in my district for script count, OTC and pharmacy sales, and MTM. Gained recognition for the accuracy of the Technicians.

Asked on many occasions to assume the role of District Manager based upon quality of my work and exceptional leadership skills.

Top Producer in achieving goals for patient immunizations.

Supervised and scheduled 2 staff pharmacists, 6 technicians, and a team of 6 OTC associates.

Improved drug inventory management systems to reduce waste and eliminate backorders

Cross-promoted similar products to maximize add-on sales.

Continued

SUSAN D. ADAO – page 2

Fairhaven, MA

508-***-**** ● *********@*****.***

PROFESSIONAL BACKGROUND – continued

CVS Pharmacy, Middleboro, MA 08/2001 – 11/2003

Staff Pharmacist

Demonstrated compassion and care in all interactions with patrons. Quickly identified and resolved potential service issues. Provided customer support to all departments, ensuring departments were stocked, prepared and operational while remaining current with all updated services and tools. Trained and mentored pharmacy team members.

Achievements in this role:

Delivered high quality pharmaceutical care in retail setting.

Researched, prepared, and dispensed medications and other pharmaceuticals according to professional standards and legal requirements.

Built solid customer relationships and delivered exceptional service.

Developed workflow procedures that maximized productivity and reduced errors.

AREAS OF RESEARCH AND INTEREST

Interest in the field of Cancer and Alzheimer’s and how Cannabis may contribute to improved patient outcomes

EDUCATION

Massachusetts College of Pharmacy and Health Science

Bachelor of Pharmacy Science - May 2001

Pharmacist License # 25139

CERTIFICATIONS

American Red Cross Association CPR Certification

Completion of ACPE Accredited Immunization Training program 11/21/2013

ACCOLADES

Numerous letters from patients expressing their appreciation for the care and compassion

that was provided to them.

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