Customer Service Management
Resume:
Brian A. Sullivan
Apollo Beach, FL 33572
813-***-**** *********@***.***
Transitioned U.S. Coast Guard Officer with extensive leadership, operations management, and program management experience. Energetic leader focused on enhancements in productivity, efficiency, customer service, and workplace climate through emphasis on continuous process improvement. Looking forward to next challenging position demanding leadership and technical skills.
AREAS OF EXPERTISE:
Operational Planning (Search and Rescue / LE)
Strategic Planning
Budget Preparation and Resource Management
Integrated Supply Chain
Training
Operational Management
Project Management
Quality Assurance Inspector
Subject Matter Instructor
Contingency Planning
EXPERIENCE:
Supervisor, Integrated Supply Chain 2015-OCT 2017
Honeywell Aerospace
Clearwater, FL
Responsible for the successful daily operations of two departments, 25 hourly employees, providing day-to-day guidance to employees on safety, quality, customer order prioritization, and assembly techniques. Responsible for managing projects using continues improvement of all processes through the application of Six Sigma Lean principles. Provides customers with daily feedback and status on delivery dates and expectations.
Monitors, assists, and improves all aspects of Safety, Quality, Productivity, and Delivery.
Ensure daily output goals are met. Initiate improvement actions to reduce the department spending. Responsible for all departmental metrics.
Facilitate Tier meetings, team building, and leadership training
Six Sigma Green Belt Certified
Director, Operational Planning Branch
Assistant Director, Contingency Planning Branch 2013 – FEB 2015
U. S. Coast Guard Seventh District, Miami, FL
Staff Officer for operational across Southeast U.S. and Caribbean. Managed developing plans and prioritizing for $360M+ of operational budget hours (vessels and aircraft) for ten mandated missions across six subordinate major commands.
Developed strategy and plans for operational assets during sequestration. Ensured that all mission areas were covered, with the reduction of more than 30,000 vessel and aircraft hours.
Drafted the District’s Operational Planning Direction, which established Long Term Regional Strategic Plan and Vision Statement for District command aligning priority and efforts for the busiest area in the Coast Guard.
Drafted comprehensive plans for hurricanes with state and local agencies.
Managed Division’s budget of more than $1M
Command Duty Officer 2010 – 2013
U. S. Coast Guard Sector Houston-Galveston, Houston, TX
Responsible for the efficient and effective execution of all Search and Rescue, Law Enforcement, and marine Environmental response missions for the fourth largest port in the United States and more than 50K square Nautical Miles of area.
Planned and supervised operations and asset management for more than 2000 personnel and $50M in Coast Guard vessels and aircraft.
Supervised four person watch section.
As the Command Center Training Officer ensured all training requirements were met by all Command Center personnel. Scheduled weekly training to keep proficiency.
Developed training program, which ensured that the Command Center performed under proper guidelines
Living Marine Resources Officer 2007– 2010
U. S. Coast Guard Seventh District, Miami, FL
Responsible for Law Enforcement oversight for the Southeast United States. District Commander’s (Admiral) designated representative to three Federal Fisheries management Councils, provided input for development and update of 18 Fisheries Management Plans with more than 350 managed species.
Over sight of the Coast Guard’s Southeast Fisheries Training Center (two Officers, ten Enlisted).
Developed new curriculum and conducted training for more than 500 students, ensuring proper enforcement of all Federal Fisheries Law and Regulations.
Skillfully managed and scheduled ageing aviation assets for the Southeast United States which directly related in the seizure of more than 120K pounds of cocaine ($3.7B worth).
Volunteered as Combined Federal Campaign manager and raised more than $125k for those in need.
Operations/Planning Officer, Public Affairs Officer, Weapons Officer 2005 – 2007
U. S. Coast Guard Sector Field Office Eastern Shore, Chincoteague, VA
Responsible for planning and execution of all operations, readiness, and response exercises to include hurricane and disaster exercises. Ensured that all Search and Rescue and Law Enforcement cases were conducted within Coast Guard and Federal policies.
Developed and implemented comprehensive Law Enforcement training and operations that significantly increased the number of law enforcement boarding.
Maintained and managed more than $800K worth of weapons, ammunition, and pyrotechnics.
Constantly worked with local media agencies and performed many televised interviews.
Qualified Command Duty Officer and Search and Rescue controller.
Aids to Navigation Project Officer 2003 – 2005
U. S. Coast Guard Eighth District, New Orleans, LA
Managed the establishment, disestablishment, relocation, and alteration of Coast Guard Aids to Navigation in 22 states, resulting in the continued flow of commerce.
Successfully completed design of the Houston Ship Channel, TX, following its realignment.
Managed Eight District’s Global Positioning System based surveyor.
Custodian of survey equipment worth more than $100K.
Aviation Electronics Technician 1996 – 2003
U. S. Coast Guard Air Station Washington DC, Washington DC
U. S. Coast Guard Air Station Savannah, Savannah, GA
Performed all maintenance on the United States Coast Guard’s Gulfstream III, Gulfstream V, and Eurocopter (HH-65 Dolphin) aircraft.
Quality Assurance inspector.
In-flight duties included Communications Officer and flight attended for national and international VIPs .
Trained new personnel on proper maintenance and in-flight procedures.
Proficient in the use of all ground equipment.
Deckhand 1995 – 1996
Coast Guard Cutter Ouachita, Chattanooga, TN
EDUCATION:
B.S., Liberal Arts Excelsior College
Gulfstream V Initial and Avionics Maintenance Courses Flight Safety International
Gulfstream III Initial and Avionics Maintenance Courses Flight Safety International
Aviation Electronic Technician “A” School U.S. Coast Guard Elizabeth City, NC
ICS-100, ICS-200, ICS-300, ICS-420, ICS-700, ICS-800
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