Scott W. Goodwin

**** **** ******, *********, ** 35476

ac4xn2@r.postjobfree.com

843-***-****

Education

Davidson College, Davidson, NC. B.S., Biology, May 1990. Completed requirements for Premedicine program.

Work Experience

Analyst, Southern Company/Alabama Power, Birmingham, AL - September 2013 – May 2017

Provided front-line telephone support to 30,000 corporate users in Oracle, Maximo, Citrix, Office, Documentum and +/- 8,000 other Enterprise-class applications

Duties included troubleshooting, repair and configuration of workstations and laptops, remote access via multiple platforms, support and configuration of various mobile devices, printer support for 2,000 networked printers, and security for mission-critical infrastructure

87%-plus first-call resolution rate

Software Developer, AstenJohnson, Inc, Charleston, SC - April 2000 – April 2002

Developed, distributed and maintained applications for 2,000-employee company

Wrote code in Visual Basic 6, VB.NET, VBA/Excel, Access, tSQL, and Uniface

Software Developer, Life Cycle Engineering, Inc., Charleston, SC - May 1999 – April 2002

D Trained groups of up to 50 clients to use industrial maintenance-management software on-site

Developed, distributed and maintained applications for customers and for 400-employee company

Wrote and documented code in Visual Basic 6, VB.NET, VBA/Excel, Access, tSQL and various other languages

Trained as SQL Server Database administrator

Software Developer, Blackbaud, Inc., Charleston, SC - March 1998 – May 1999

Part of Accounts Payable/Receivable team developing non-profit accounting applications in Visual Basic 5 (VB5), Visual Basic 6 (VB6) and vb.net

Wrote Crystal Reports for same applications

Wrote triggers, stored procedures and views for SQL Server and Oracle back-ends

Part of original, ground-breaking “Basic Training” class for developers

Certifications

CompTIA A+, September, 2009.

Graduate of Blackbaud “Basic Training” program, 1998.

Trained as SQL Server DBA, Intellipoint, San Francisco, CA March, 2000

Additional Work Experience

Stay-at-home Dad N. Charleston, SC - March 2007 – April 2010

Managed household of two kids under age five, two dogs, six cats, and some fish; Met fiscal and sanity budgets for forty-eight consecutive months

D Implemented new dietary, educational and recreation programs daily

Restaurant Critic and Staff Reporter The Post & Courier, Charleston, SC - March 2006 – April 2007

Wrote critical reviews of Charleston restaurants, a restaurant news column and feature articles

Produced award-winning annual restaurant guide in 2007

Restaurant Critic and Staff Reporter Charleston City Paper, Charleston, SC - March 2004 – January 2006

Wrote critical reviews of Charleston restaurants, a restaurant news column and feature articles

Produced award-winning restaurant guide Dish in 2005 and 2006

Operating Partner and Manager, Zebo Restaurant and Brewery, Charleston, SC - April 1996 – April 1997

Planned and opened 200-seat independent brewpub in Downtown Charleston

Hired, trained and managed team of 50 employees

Designed, implemented and maintained extensive beverage program grossing over $1M annually in beverage sales

Manager, Regas Restaurant, Knoxville, TN - 1991-1995

Front-of-house manager in venerable 450-seat fine-dining steakhouse with annual gross sales in excess of $4M

Handled daily cash receipts often exceeding $10,000

Managed wine program, trained staff on beverage selection and service; trained new employees on POS computers

Executive Chef, Mount Bachelor, Bend, OR - 1995-1996 Ski Season

Operated 200-seat fine-dining restaurant with staff of eight, with full creative control

Met or exceeded monthly sales, food cost, and labor cost goals for entire ski season

Partial Software/Hardware Skills List

Visual Basic

Visual Basic for Applications (VBA)

VB.net

Visual Studio

SQL

Triggers, Views and stored procedures

Python

Windows 7, 8, 10

Windows XP > 7 Migrations

Windows 7 > 10 Migrations

Outlook

Lync

Remedy

Word

Excel

Access

Visio

Oracle Financials

Maximo (all modules)

Avaya One-X Agent

CSS

iNovah/Cashier

Card Pay Portal

Webtop / Documentum

eSOMS

Symantec Endpoint Protection

PowerBroker

Internet Explorer

Firefox

Chrome

SQL Server

Crystal Reports

Myriad

Android devices

iOS devices

Windows PCs

Mac PCs

Surface Pro devices

Cisco and Avaya Phone and voicemail systems

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