Microsoft Office Active Directory

MATTHEW H. KNIGHT

**** ********* *** *******, ** 46038 317-***-**** ***********@*****.*** LinkedIn

SUMMARY

Strong computer troubleshooting, web development, and organizational skills. Ideal independent worker. Experience with Windows operating system, Networking, Mac OS operating system, Linux operating system, Microsoft Office,

BMC Remedy, Macrium Reflect, Darik's Boot and Nuke, Active Directory, HTML, Weebly, WordPress, Visual Studio,

IBM Cognos Insight, Power BI, Audacity, SEO, and CSS.

EDUCATION

CompTIA A+ Certification

New Horizons Computer Learning Centers, Indianapolis, IN

November 2017

Bachelor of Arts in Political Science with Minors in History & Information Systems

University of Indianapolis, Indianapolis, IN

Graduated Cum Laude with a GPA of 3.57 on a 4.0 scale

May 2015

Courses included:

Web Design, Visual BASIC, Systems Analysis, Information Systems Management, and Database Design

EXPERIENCE

Ardagh Group

Computer Technician Internship

Upload system images on to over 200 new laptops for seamless installation of windows 10 operating system.

Migrate personal & company data from old to new laptops for over 200 coworkers.

Configure company’s VPN network on new computers with F5 Access application & BIG-IP VPN plugin.

Setup multi-monitor workstations with Plantronics voyager 5200 headsets and Cisco UC software for maximum productivity at the new office in Fishers, IN.

Change IP addresses for all company printers.

Create documents detailing company processes on the installation of company products and solving various computer problems.

Use BMC Remedy ticketing system to regularly provide on-site & remote support for coworkers on issues relating to hardware problems, software programs, operating systems, UAC issues, password resets, VPN connection issues, setting up accounts, LAN components, printers and other peripherals.

October 2016-June 2017

INDATA Project @ Easter Seals Crossroads

Volunteer Computer Technician

Install, configure, and test hardware, software, and security measures on donated computers (Windows 7 & Mac OS) to be given out to people with disabilities in the state of Indiana.

Salvage and replace various computer components such as hard drives, dvd-rw drives, graphics cards, and RAM chips.

Perform upgrades and install updates, including operating systems, hardware, and software programs.

Occasionally provide on-site support to customers on issues relating to hardware problems, software programs, operating systems, password resets, LAN components and peripherals.

Troubleshoot and repair computers when problems arise.

Wipe old hard drives for use in donated computers.

May-October 2016

Freelance Web Content Manager & Blogger

Use web content management systems (CMS) such as Weebly & WordPress to create and actively maintain all existing websites while also editing, writing, and researching topics for publication.

Able to manage a multiple projects involving the development of blogs and video streaming websites with extensive applications of flash and animation and completing them according to deadlines.

Initiate use of social networking sites (LinkedIn, Facebook) and search engine optimization (SEO) to increase traffic and promote the website’s reputation.

Develop relevant and special themed content to attract readers, blogging across topics such as news reports, scientific studies, and congressional bills.

Perform regular maintenance and upgrades for all existing websites.

March 2012-Present

Sagamore Institute

Digital Media Internship

Handled all data imports and scrubbed data from all external sources.

Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts.

Installed computer systems and related equipment.

Edited content on company magazine (American Outlook) by utilizing a variety of desktop publishing programs.

Entered information, kept records and tabulated data for company database.

Developed and maintained content clarity for the corporate website of The Philadelphia Society, a partner organization.

Summer 2015

St. Luke’s United Methodist Church

Volunteer

Conducted research regarding the integration of introverts into the St. Luke’s congregation.

Maintained content clarity and timeliness, such as sermon schedules and youth group notifications, on the organization’s website.

Summer 2014

ACTIVITIES

Student: Fishers Brazilian Jiu -Jitsu & Boxing, 2015-2016 & 2017-Present

Board Member: United Methodist Student Association, 2013-2014

Board Member: College Republicans, 2012-2013

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