Customer Service Data Entry
Resume:
Patrice L. Smiley
Spring Hill, Fl. 34609
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Certification & Education:
Certified Georgia Paraprofessional
Kaplan University Associates Degree: Education Summa Cum Laude Rutgers University Online Library Assistant Training Experience:
8/2015- Present Private Tutor for Homeschooled students Spring Hill, Fl.
Assisting parents by facilitating lesson plans and extending students learning with age appropriate activities and reading material.
Accompany Parent & students to various Therapy sessions & Learning excursions ie.Libraries, museums & trips away from home..
3/2014 -7/2015 Personal growth & development via Occupational &Physical Therapy Clearwater, Fl. 1-2012 – 3- 2014 Florida Career College Library Assistant & Front Desk Clearwater, Fl. 8-2010 -1- 2012 Florida Career College Library Assistant Hialeah, Fl.
. Circulation duties include maintaining a record of checkout/in items, overdue, lost, or damaged items and fines.
Assist faculty and students with locating necessary library resources...ie books, DVD’s, pictures.
Facilitate library and database orientations for new students and new faculty members.
Shelve print and non-print materials and maintain accurate inventory of library items
Maintain the appearance & academic environment of the library. Replenish online library handouts.
Write work orders for equipment that requires repair and maintain adequate supplies for library.
Prepare campus identifications for students, staff & faculty. Maintain database of photos for future use.
Prepare calendar of campus events and update information/bulletin boards accordingly.
Tutor adult students in needed areas of study. Assist students in computer lab with Microsoft Office Suite & APA style writing, and research.
Covered front desk for reception staff during breaks, lunches (daily) and for vacations. 7-2012- 1-2013 Super Shuttle Reservation agent (call center ) St. Petersburg, Fl.
Extensive data entry. Assisting travelers with transportation needs to and from airports and other points.
Call Center environment, Answered incoming calls to schedule, confirm, or change transportation plans for passengers.
Educated callers on products, plans, promotions and services. Used tack and diplomacy to resolve billing issues.
Maintained corporate driven goals to achieve high quality of customer care. 2009-2011 Rosa’s Family Child Care Paraprofessional/Driver Hollywood, Fl.
Supervised students in the classroom, library, playground, cafeteria and on field trips.
Planned and implemented activities that met the physical, emotional, intellectual and social needs of children
Ensured classroom equipment and facility were clean, well maintained and safe at all times.
Kept parents informed of program expectations, program activities and their child’s progress
Developed and maintained current, accurate and confidential client files with appropriate reports and data.
Assisted staff members with various schoolwide events ie, field trips, picture days & graduation
Safely transported students on field trips throughout Broward County 2008- 2009 IRT/T-Mobile- Customer Service Representative Miramar, Fl. Call Center, Extensive data entry. Assist T-Mobile customers with account related services.
Educated callers on products, plans and services.
Use tack and diplomacy to resolve billing issues.
Maintained corporate driven goals to achieve high quality of customer care 2001- 2008 RC BOE- Bayvale Elementary Paraprofessional Augusta, Ga.
Supervised students in the classroom, library, playground, cafeteria and on field trips.
Planned and implemented activities that met the physical, emotional, intellectual and social needs of children
Ensured classroom equipment and facility were clean, well maintained and safe at all times.
K ept parents informed of program expectations, program activities and of their child’s progress 2001 - 2006 RC BOE- Substitute teacher Augusta, GA
For grades pre-k through twelfth grade.
Maintained disciplined atmosphere conducive to positive and safe learning environment.
Supervised students in the classroom, library, cafeteria, school yard, gymnasium, and on field trips.
Performed clerical task such as filing, typing, record keeping, lesson and activity planning.
Assisted with organizing annual school wide events: field day, variety show, spelling bee & science fair.
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1997- 2004 AT&T Call Center Agent -Information Augusta, GA
E xtensive data entry. R esearched network database of national telephone listings
Provided prompt and courteous response to multicultural customers.
Resolved customer concerns with tact and diplomacy.
M aintained corporate-driven goals and objectives in call handling times
Upheld required attendance record where zero tolerance existed Awards:
AT&T Quality Performance Award for achievements in expeditious service from 1997- 2004 Bayvale Elementary Quality Teamwork Award for organizing Parent Academy Night 2008 Kaplan University President’s List and Kaplan University Deans list from 2007-2009 Customer Service accommodation for exemplary experience. IRT/T-Mobile July 2009 Kaplan University Summa Cum Laude 2009
Employee of the Quarter- 1s t
Quarter 2012 &4t h
Quarter of 2013 Florida Career College- Clearwater Campus
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