Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience, skilled in staff training and development. I believe my skill set would be an asset with your company and would create a win-win situation. My experience has given me a solid base upon which I plan to further build my career.
Inventory control and record keeping Strong work ethic
Business operations expertise
Point of Sale (POS) system operation Passion for customer Natural leader
Manager, 11/1998 to 07/2014
Consolidated Restaurant El Chico Cafe of America – 12200 Stemmons Freeway, Dallas, Tx 75234
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Actively participated in ongoing customer service programs to build sales and rapport in the community
Carefully interviewed, selected, trained and supervised staff.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
High School Diploma: General Studies, 1980
Williamson High School - Mobile, 36605, AL
Reference Contact Information
Michael Gerlach, General Manager El Chico Cafe, 615-***-****
Dave Eastman, Account Executive, WAMB AM FM 615-***-****
Steven Siwek, Retired, 615-***-****