Darryl B. Luckey
Bronx, New York 10467 718-***-****(Cell)
OBJECTIVE: To resume my career in Information Technology with an organization where I can utilize my experience of implementing and supporting IT service management. Hardware: Dell PowerEdge Servers R5230, MD3820, Sonicwall NSA 3600, All PDA devices from Iphone to Android phones, Dell, IBM PC ’s & compatibles, Cisco & Netgear data switches, Cisco 3550 PoE & Voip, Xerox, Epson, HP Laserjet, Lenmark & Tektronics Printers, 3090 Mainframe, Tape backups, Ethernet NIC ’s, Fiber-Optic cabling, CAT 5e & 6 cabling installation Software: Window NT4.0/ XP/2000/2010 and Windows 2000/2003/2012 Server, Active Directory, Exchange 5.5/2000/2007/2010/2013, Novell 4.1, SNA, MS-DOS 6.22, MS Office Suite 2000/2003/2010/2013/2016, MS Office 365, Adobe Acrobat, Photoshop Indesign, Bluebeam, Autocad 14/2000/ 2004/2006/2010/2014/2015/2016/2017, MicroStation J, ARCserve 6.6, Acronis 11.7, Citrix Metaframe Feature Release 3.0, Citrix Winframe, Citrix Metarame, Citrix Zenserver, VMware, Ghost, Lotus Notes 4x,R5, Outlook 2000/2010/2013/2016, Norton/Mcafee/Trend Micro/Symantec antivirus, Peachtree, Remedy, Snag-IT, TracklT, Computational fluid dynamics (CFD) EXPERIENCE:
IT Manager/Network Administrator
Highland Associates (Architecture & Engineering) April 2007 to Present
Windows 2008 & 2012 servers and Windows 7 & 10 workstations, MS Exchange 2003/2007/2010 &2013, Active Directory
Virtual environment using Citrix Zenserver 7.1, VMware ESXi 6.5 and physical servers.
In charge of overseeing the organization’s LAN/WAN
Implementing IT system security in the organization to ensure safety of data and IT systems
Oversee and participate in the development and administration of the annual budget.
Project Management in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Manage, troubleshoot and provide the deployment, maintenance, development, upgrade, and support of all information technology systems, including servers, PC’s, email, internet configuration, operating systems, hardware, software, printers, peripherals.
Verifies application results by conducting system audits of technologies implemented.
Facilitating communication between the IT department and its clients in order to define and maintain the SLAs required
Configure Sonicwall Firewall, & VPN.
Configure spam filtering agents with Postini, MX Logic, and Sonicwall
Troubleshoot hardware, software and network client connectivity problems using TCP/IP,
DHCP, DNS and WINS.
Develop security standards, procedures, and guidelines for multiple platforms.
Experience with supervising and managing staff in an IT support environment.
Train, and assist technicians on desktop projects, established procedures of troubleshooting.
Experience with managing a support queue.
Installation and troubleshoot CAT 5e & 6 cabling from Cisco switches voice, data termination and testing with a fluke.
Voip with Shortel and Avaya support analyst troubleshooting issues and working with developers resolve problems.
Interface directly with customers by providing technical support via phone, and email.
Working with internal clients to achieve operational objectives exceptional service quality, with client satisfaction and queue monitoring.
Provide point of contact to vendors to enhance system tools, ISP upgrades and replacing hardware peripherals.
Strong computer skills including use of Microsoft Word, Excel, Power Point, and Access.
Configure, troubleshoot, plot drawings, in AutoCAD 2000/2008,2015/2016/2017
Excellent ability to calm end users and resolve their problems in a timely and professional manner.
Documentation for all network upgrade, ghosting library imaging software application.
Recovering deletions of documents, folders, AutoCAD drawings by using Ghost, Symantec Volt & Cloud backup.
Site to Site replication using Dell EqualLogic SANS.
Update for all Microsoft Security patches, and Anti-Virus,
Defense strategies on Cyber Security Attacks, Malware, and Ransomware.
Installation and configure Computational fluid dynamics (CFD), is a simulation tool used for analyzing complex thermal, Compressible fluid, and Humidity dew condensation
Acronis, Ghost software for creating of images server and PC for specific departments, software installs and deployments.
LAN Administrator/Desktop Support Analyst November 2000 to March 2007 BBG-BBGM (Architecture/Interior Design)
Independent Consultant Sr. Desktop/LAN Administrator April 1998 to October 2000 Discovery Channel, Young & Rubicam, American Micro-Computers, St. Luke Hospital (Healthcare), and Alpha Investment (Financial) Computer Support Specialist March 1990 to January 1998 Corporate Property Investors, Inc. (Real Estate)
Critical Ethical Hacker (CEH) Awarded Certificate 2017 (Studying for CEH certification); MCP Windows Certification 2005; Windows 2000 & XP Professional, Windows 2000/2003 Server, Active Directory, Exchange 2000/2003 & Citrix Metaframe Release 3.0 Certificate Training Awarded from Certificate Awarded from New Horizons in 2005.
Certificate Awarded for in MCSE Xincon Technology New York, NY 1998 Certificate Awarded in Computer Network SNA Metropolitan Institute of Technology, NJ 1989 to 1990 Electronic Technology, Norfolk State University, Norfolk, VA 1987 to 1989 REFERNCES FURNISHED UPON REQUEST