Customer Service Administrative Assistant

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

FRANCES SANFILIPPO

C: 201-***-**** *****************@*****.***

Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Energetic Clerical/Customer Services,with 18 years experience in high-level executive support roles. Organized and professional.Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Microsoft Office savvy

Time management

Strong problem solver

Quickbooks

Dedicated team player

Strong interpersonal skills

Meticulous attention to detail

Solid Written and oral

communication skills

Organized and efficient

Strong customer service ethics

04/2017 to Current Front Office Assistant

Infinity Express LLC 䠉 Kearny, NJ

Maintained an up-to-date department organizational chart. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed daily office operations and maintenance of equipment. 11/1999 to 04/2017 Customer Support Team Leader

Cablevision 䠉 Union City, NJ

Ensure proper staffing of several locations according to business needs SPOC within the store, the company and with its clients and suppliers Accountable for several locations in the absence of a manager Responsible for developing, training, mentoring, counseling and supporting coordinators on all current/new processes and policies Lead team to identify and pursue sales opportunities to meet/exceeded sales goals Handle all escalated customer concerns Ensure the quality and accuracy of data entry and coding Perform various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system Logistics management Responsible for daily preparation of payment processing, discrepancies and resolutions, deposits 02/1997 to 10/1999 Data Entry

Better Home Plastics Corp 䠉 Palisades Park, NJ

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing.

High School Diploma

Cliffside Park High School 䠉 Cliffside Park, NJ, United States

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