Engineer Support
Resume:
Lynnwood, WA *****
**********@*****.***
KYLE HAMMRICH
OBJECTIVE
Technology innovation and implementation
** ***** ** ********** ** technology with 10 years working in a professional level environment.
SKILLS & ABILITIES
Network Creation and Management
Exchange Server Management
Linux and Mac Terminal
Cisco Systems and hardware
Active Directory
Powershell
EXPERIENCE
TEMPERED NETWORKS, SEATTLE WA
Support Engineer
Oct 2017 - Jan 2018
Identify the causes of networking problems, using diagnostic testing software and equipment
Install new hardware or software systems ensuring integration with existing network environment
Document help desk request and resolutions
Train users in procedures related to network applications software or hardware
Test repaired items to ensure proper operation
Research hardware or software products to meet technical networking and security needs
Create or revise user instructions, procedures, or manuals
Create or update technical documentation for network installations or changes to existing installations
Analyze and report computer network security breaches or attempted breaches
Document network support activity
NORDSTROM, SEATTLE WA
Support Engineer
Sept 2013 - March 2017
Managed tickets and incidents
Wrote scripts to automate tasks and software deployment using Powershell
Performed PC and Mac hardware upgrades and repairs
Setup phones, both VOIP and PBX punch down blocks
Setup new extensions and voicemails, using corporate phone systems
Imaged, prepared, and setup computers for new employees
Extensive use of SCCM and other network management tools
SNBL USA, EVERETT WA
Support Engineer
Feb 2014 - July 2014
Supported the USA branch office with over 400 people in three locations
Worked closely with foreign branches
Tier 1-3 support for internal employees and executives
Assisted with network planning and upgrade
Supervised distribution and deployment of equipment
Managed help desk ticketing system and knowledge base
CELLNETIX, SEATTLE WA
IT Director
Sept 2013 - Nov 2013
Provided systems/network administration for a large enterprise company
Acted as IT Director, trained and mentored new hires
Managed the IT department when the lead personnel went on vacation for 6 weeks
Implemented network/wiring plan for building remodel
Designed and constructed new IDF for lab expansion
Used Citrix, Dell Appasure, Windows WSUS server, and FOG server
Quickly responded to network down times, resourcefully and effectively, minimizing overall impact
EDUCATION
WESTERN GOVERNORS UNIVERSITY
BA Network Engineering
EVERETT COMMUNITY COLLEGE, EVERETT WA
AA Civil engineering
ITT TECHNICAL INSTITUTE, EVERETT WA
AA Computer Network Technology
CERTIFICATIONS
CCNA Network+ A+ CIW
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