**** ***** ** ** **** D

Lynnwood, WA *****

425-***-****

ac4x90@r.postjobfree.com

KYLE HAMMRICH

OBJECTIVE

Technology innovation and implementation

** ***** ** ********** ** technology with 10 years working in a professional level environment.

SKILLS & ABILITIES

Network Creation and Management

Exchange Server Management

Linux and Mac Terminal

Cisco Systems and hardware

Active Directory

Powershell

EXPERIENCE

TEMPERED NETWORKS, SEATTLE WA

Support Engineer

Oct 2017 - Jan 2018

Identify the causes of networking problems, using diagnostic testing software and equipment

Install new hardware or software systems ensuring integration with existing network environment

Document help desk request and resolutions

Train users in procedures related to network applications software or hardware

Test repaired items to ensure proper operation

Research hardware or software products to meet technical networking and security needs

Create or revise user instructions, procedures, or manuals

Create or update technical documentation for network installations or changes to existing installations

Analyze and report computer network security breaches or attempted breaches

Document network support activity

NORDSTROM, SEATTLE WA

Support Engineer

Sept 2013 - March 2017

Managed tickets and incidents

Wrote scripts to automate tasks and software deployment using Powershell

Performed PC and Mac hardware upgrades and repairs

Setup phones, both VOIP and PBX punch down blocks

Setup new extensions and voicemails, using corporate phone systems

Imaged, prepared, and setup computers for new employees

Extensive use of SCCM and other network management tools

SNBL USA, EVERETT WA

Support Engineer

Feb 2014 - July 2014

Supported the USA branch office with over 400 people in three locations

Worked closely with foreign branches

Tier 1-3 support for internal employees and executives

Assisted with network planning and upgrade

Supervised distribution and deployment of equipment

Managed help desk ticketing system and knowledge base

CELLNETIX, SEATTLE WA

IT Director

Sept 2013 - Nov 2013

Provided systems/network administration for a large enterprise company

Acted as IT Director, trained and mentored new hires

Managed the IT department when the lead personnel went on vacation for 6 weeks

Implemented network/wiring plan for building remodel

Designed and constructed new IDF for lab expansion

Used Citrix, Dell Appasure, Windows WSUS server, and FOG server

Quickly responded to network down times, resourcefully and effectively, minimizing overall impact

EDUCATION

WESTERN GOVERNORS UNIVERSITY

BA Network Engineering

EVERETT COMMUNITY COLLEGE, EVERETT WA

AA Civil engineering

ITT TECHNICAL INSTITUTE, EVERETT WA

AA Computer Network Technology

CERTIFICATIONS

CCNA Network+ A+ CIW

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