Dallas, TX• 469-***-****
Project/Program manager with over 8 years of experience managing Telecom, software, infrastructure projects with proven success effectively coordinating various technology teams to achieve set of goals and targets within fast-paced, deadline-driven environments.
Highlights of Expertise:
•Strategy & Execution
•Budget & Cost Control
•Budget Responsibility 40$M
•Test Development & Execution
•Innovative IT Initiatives
•Troubleshooting / Resolution
•Presenting and Facilitation
Delivery Project Manager Jan 2017 – Present
Project planning: Guide client’s needs and work from idea phase to goals and delivery.
Implemented process oriented work streams for service delivery by Analyzed metrics for service requests and incidents to identify problem and meet service level agreement SLA.
Facilitate cross functional and multi-location technical staff.
Managing multi simultaneous software development projects and releases.
Leading the development and testing of the Project and well versed with Scrum Methodology of Agile Development.
Hands-on with sprint teams, often running daily standup and retrospective meetings. work creatively and analytically in a problem solving environment.
Worked on Rally Agile, Clarity and Remedy applications.
Microwave Eng Jun 2016– Dec 2017
Prepare test proposal for New MW project.
Configure Microwave links.
UAT for technicians’ installations.
Troubleshooting problems in the existing network.
Senior Program Manager - Strategy, Engineering & Technology Aug 2012 – July 2015
Leading large complex program delivery of services scope, E2E planning, cost, quality, time, risk assessment and client satisfaction.
Evaluate and manage third party vendor in delivering client’s needs.
Day to day coordination by setting quality assurance plan for projects & internal process improvements across multiple teams and functions.
Responsible for people management of a highly technical team up to 10 direct reports located in distributed offices.
Manage proposals, RFP, RFQ bids, scope definition, engineering design cycles and design review and approvals for network development, IT services.
Manage internal/external stakeholders on project teams and holds them accountable for meeting commitments, managing dependencies and handoffs effectively.
Overall management for networks modernization & SWAP: (networks strategies, evolution and road map - new Implementation & Integration - network services, product & service delivery, production & sites roll out - service support - O&M\FM.
Manage cross-functional infrastructure projects covering a range of areas DCs, PoPs, backbone network, CDN, Wireless technology.
Managing technologies with technical background like FTTX/OLT, BRAS, Data Centers, Optic/Microwave SDH/DWDM Transmission, GSM, DC Power System, OSP/ISP Projects, wireless infrastructure and SDLC for OSS application.
Senior Manager, Technology May 2008- Aug 2012
Led strategy of implementation, execution of business modernization and upgrades on complex network deployments and circuit provisioning.
Manage, design,deploy a large-scale fiber network infrastructure project that spanned multiple countries (Syria, Cyprus, Morocco, Jordan, Lebanon, Egypt and Yemen).
Led submarine planning, project (Syria, Cyprus).
Data Center infrastructure, planning, implementing, hardware design and capacity management, hardware life cycle management.
Design and optimize solution for business on existing network in the field of transmission (SDH/DWDM/Ethernet/Fiber), WAN/LAN Network.
Education & Training
Scrum Master Certified, ITIL Foundation Certified, Huawei Certified Management Level III, Attend PMP Management Training, Huawei Account Strategy Planning Training, Huawei Customer Relation Management Training
Bachelor of Science Degree Computer Engineering
AMMAN University, JORDAN
Manager Choice Award H2 2017 IBM, Best Project/Program Manager 2015 Huawei, Best Crisis Team Management 2014 Huawei, Best Project implementation team 2013 Huawei, Best Transmission Team 2012 Huawei, Best Service Manager 2009 Huawei