Engineer Customer Service

DeBrunski L. Henry

Murfreesboro, TN Phone 615-***-**** **************@*****.***

PROFILE SUMMARY:

A professional with hands-on on experience in computer assembly, disassembly, and troubleshooting. Good interpersonal skills and completes tasks quickly. Great skills in the IT field that would contribute towards a challenging position and to the continued growth of your organization.

EDUCATION/CERTIFICATION:

Certifications:

Microsoft Certified Solutions Associate (MCSA): Windows 7 (in progress)

Microsoft Certified Technology Specialist (MCTS) Windows 7 (in progress)

Certified IPC Specialist A-610 (CIS)

Authorized Xerox service technician

Level 3 Technician

Associate of Applied Science: Electronic Engineering Technology

COMPETENCY:

Hardware

PC, laptops and printers Troubleshooting

PC and laptop Repair, installation, parts replacement and configuration

Cisco Routers

Network Installation

Network Troubleshooting

Troubleshoot DC circuits

Use digital test equipment: logic probes, pulsars, and analyzers

Read capacitor codes and determine values

Competent with PLC’s(Allen Bradley, Westinghouse)

Use oscilloscope to measure AC signal frequency, amplitude and phase angle

Level three technician

Soldering Techniques

Software

Windows XP/Vista/7

Imaging (Ghost, ImageX)

Windows 2003 r2/2008 r2 Server

Active Directory

Software Installation

Antivirus installation, configuration and maintenance

Windows troubleshooting

Remedy

Business Skills

Customer Service

Help Desk

Reports & Records

Phone Support

Supervisor/Management

Written and verbal skills

Microsoft Office

Team lead

WORK EXPERIENCE:

Vanderbilt University Medical Center Nashville, TN June 2017 – January 2018

Field Support Technician

Serve as Lead on a team of 5 for deployment of EPIC Leap technologies at Vanderbilt University Medical Center. Coordinate with vendors and hospital staff to facilitate performing duties.

Lead readiness efforts for new hardware and software being implemented on the front end of the assessment and assist

with technical integration and testing efforts.

Utilized my knowledge of virtual machines and thin clients to navigate EPIC interface to run test scripts.

Perform printer mapping and configurations for zebra, document, and prescription laser printers.

Troubleshoot zebra, document, and prescription laser printer issues. Responsible for documentation and escalation of any issue’s.

Black Box Network Services Murfreesboro, TN June 2016 – June 2017

Technical Project Coordinator

Served as Point of Contact (POC) for the deployment of VOIP at FedEx facilities.

Managed the Cisco Engineers and onsite technicians required for the VOIP deployment.

Responsible for performing site surveys, VOIP handset configuration, and procurement requirements for each FedEx facilities.

Worked with Cisco engineer to migrate FedEx sites to new Cisco Call Manager.

Worked with the Cisco Engineer to troubleshoot DID porting issues.

Worked with the Cisco Engineer to turn-up circuit. Utilized RDP tools to remotely troubleshoot graphics, networking issues, operating systems, and applications.

Worked with technicians to install and configure VOIP phone sets.

Worked with technicians to troubleshoot phone set, cabling issues, and DID line issues.

Worked with technicians to install and troubleshoot Valcom and Viking paging devices

Worked with technicians to turn-up circuit and configure routers.

Worked with technicians to document network sites after deployment.

Worked with Cisco Engineer to escalate and resolve post installation issues.

Quanta Manufacturing La Vergne, TN Mar 2015 - April 2016

Computer Specialist II

Troubleshoot and resolved desktop and laptop systems hardware, operating systems, and mass storage under warranty.

Used CompTIA computer codes to document hardware failures in the process management software.

Performed quick checks to attempt to resolve hardware problems. If problems were not able to be resolved, more intrusive troubleshooting was performed before replacing any defective parts.

Used Team Viewer to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computers.

Used manufacturer guides to take apart laptops. Reimaged laptops when needed.

Harman Becker International Franklin, KY May 2013 – Jan 2015

Computer Analyst

Troubleshooting hard drive, memory, power supply, and motherboard issues on workstations.

Used Symantec Ghost to capture image and push out image to computers.

Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computers.

Troubleshoot electronic products and all equipment and be able to repair products, equipment with little or no assistance.

Communicates with other departments to enhance production execution processes; ensures up-to-date documentation and process compliance through audits, line walks, continuous improvement changes, and escalation to managers where necessary.

Ensures Harman Production System (HPS) activities and compliance (i.e. 5S, Standard Work, Quality Controls, Material Flow Procedures, etc.) in assigned are through mentoring team improvement activities, audits, training, etc.

Responsible for Process Improvement with the Dept.

Lead corrective actions with production and cross-functional teams.

C.T.D.I. Nashville, TN January 2012 - April 2013

Bench Technician

Diagnose and repair electronic components and various equipment. Maintain and update software.

Solder surface mount and through- hole components, including IC chips.

Troubleshoot and repair using a variety of equipment, responsible for detailed documentation of repairs and parts usage.

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