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Administrative Assistant Manager

Bountiful, UT, 84010
March 27, 2018

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Mary J. Thompson

**** * ********* ******

Bountiful, UT 84010


Work Experience

**/**-***sent Self-employed Salt Lake City, UT

Life Coach

Coach entrepreneurs & executives to release their stress & improve their energy, develop mental/physical/emotional/spiritual balance

Methods used: guided meditation, EFT tapping, breath work, yoga, & other energy techniques

Conduct 1:1 & group sessions both in person & virtually

Featured on the cover of Her Story magazine

05/14-Present Self-employed Salt Lake City, UT

Personal Trainer

Coach clients 1:1 & in small groups on health & fitness goals

Build client confidence through coaching

Empower clients to own their lifestyle choices

Design personalized exercise programs tailored to client needs

Recommend food/supplements based on client needs

07/12 – 01/16 Advanced Laboratories, Inc. Salt Lake City, UT

Quality Assurance Manager

Manage QA department for 3 locations

Spearheaded the digitization of how results were reported, increasing testing capacity by 50%

Spearheaded barcode system to eliminate hand-labeling, manual data entry, & lost/misplaced testing samples, saving the company hours per day on both the administrative & laboratory ends

Coordinate with department heads to ensure maintenance of quality standards

Build & maintain trusting relationships with current & potential customers

Investigate & solve all company quality issues (both internal issues & customer-complaints)

Raise operating standards & efficiency in all areas of the company

Coordinate & implement training for all laboratory & management personnel

Conduct annual on-site laboratory audits

Conduct Quarterly Management Reviews of entire Quality Management System

Report weekly to Vice-President regarding the state of the company

Review all laboratory results prior to release to customer

05/11 07/15 Advanced Laboratories, Inc. Salt Lake City, UT

Human Resources Manager

Oversee all HR functions

Recruiting, hiring, onboarding new employees

Create Employee Handbook & implement policies

Track all employee benefits through custom software

Work closely with insurance brokers to ensure optimal insurance benefits obtained

Resolve disputes between employees

Act as HR rep in meetings between management & employees

Other HR functions as needed

05/11 – 07/15 Advanced Laboratories, Inc. Salt Lake City, UT

Office/Accounting Manager

Oversee front office & accounting employees

Fill in for Administrative Assistants/Accounting Assistant when absent

Hire & train new employees

Oversee & administer employee benefits program

Employee Handbook development

Assist in development of Quality Management System

Assist in development of Quality Manual

Assist in ISO 17025:2005 certification

Develop Office Handbook

Monitor on-time performance of lab reports


Report directly to President

04/11 - 05/11 Advanced Laboratories, Inc. Salt Lake City, UT

Administrative Assistant/Accounting Assistant

Review & enter data

Communicate with customers over the phone & via email

Maintain office supplies


Create weekly invoices to send to customers

Payroll duties


05/2016 National Academy of Sports Medicine

Behavior Change Specialist

05/2014 National Academy of Sports Medicine

Certified Personal Trainer

08/03 - 04/10 Brigham Young University Provo, UT

Bachelor of Science in Exercise Physiology

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