Administrative Assistant Manager
Resume:
Mary J. Thompson
Bountiful, UT 84010
****@*************.***
mailto:***************@*****.***
mailto:***************@*****.***
Work Experience
**/**-***sent Self-employed Salt Lake City, UT
Life Coach
Coach entrepreneurs & executives to release their stress & improve their energy, develop mental/physical/emotional/spiritual balance
Methods used: guided meditation, EFT tapping, breath work, yoga, & other energy techniques
Conduct 1:1 & group sessions both in person & virtually
Featured on the cover of Her Story magazine
05/14-Present Self-employed Salt Lake City, UT
Personal Trainer
Coach clients 1:1 & in small groups on health & fitness goals
Build client confidence through coaching
Empower clients to own their lifestyle choices
Design personalized exercise programs tailored to client needs
Recommend food/supplements based on client needs
07/12 – 01/16 Advanced Laboratories, Inc. Salt Lake City, UT
Quality Assurance Manager
Manage QA department for 3 locations
Spearheaded the digitization of how results were reported, increasing testing capacity by 50%
Spearheaded barcode system to eliminate hand-labeling, manual data entry, & lost/misplaced testing samples, saving the company hours per day on both the administrative & laboratory ends
Coordinate with department heads to ensure maintenance of quality standards
Build & maintain trusting relationships with current & potential customers
Investigate & solve all company quality issues (both internal issues & customer-complaints)
Raise operating standards & efficiency in all areas of the company
Coordinate & implement training for all laboratory & management personnel
Conduct annual on-site laboratory audits
Conduct Quarterly Management Reviews of entire Quality Management System
Report weekly to Vice-President regarding the state of the company
Review all laboratory results prior to release to customer
05/11 07/15 Advanced Laboratories, Inc. Salt Lake City, UT
Human Resources Manager
Oversee all HR functions
Recruiting, hiring, onboarding new employees
Create Employee Handbook & implement policies
Track all employee benefits through custom software
Work closely with insurance brokers to ensure optimal insurance benefits obtained
Resolve disputes between employees
Act as HR rep in meetings between management & employees
Other HR functions as needed
05/11 – 07/15 Advanced Laboratories, Inc. Salt Lake City, UT
Office/Accounting Manager
Oversee front office & accounting employees
Fill in for Administrative Assistants/Accounting Assistant when absent
Hire & train new employees
Oversee & administer employee benefits program
Employee Handbook development
Assist in development of Quality Management System
Assist in development of Quality Manual
Assist in ISO 17025:2005 certification
Develop Office Handbook
Monitor on-time performance of lab reports
Quickbooks
Report directly to President
04/11 - 05/11 Advanced Laboratories, Inc. Salt Lake City, UT
Administrative Assistant/Accounting Assistant
Review & enter data
Communicate with customers over the phone & via email
Maintain office supplies
AR/AP
Create weekly invoices to send to customers
Payroll duties
Education
05/2016 National Academy of Sports Medicine
Behavior Change Specialist
05/2014 National Academy of Sports Medicine
Certified Personal Trainer
08/03 - 04/10 Brigham Young University Provo, UT
Bachelor of Science in Exercise Physiology
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