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Customer Service Manager

West Long Branch, NJ, 07764
March 23, 2018

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Michael Pearsall

*** ****** ******, **** **** Branch, NJ 07764


Work Experience

Property Management Intern

Xchange at Secaucus – Secaucus, NJ

September 2017 to February 2018

Assisting the customer service manager, property manager and assistant property manager in all aspects of residential property management. Tasks included, but were not limited to, interacting with tenants regarding maintenance requests and other issues, scheduling maintenance workers to complete projects and following up to make sure jobs were completed.

Overnight Concierge

Avenue Le Club - Long Branch, NJ

July 2016 to September 2017

(Summer Employment) I was responsible for the beach club which included, but was not limited to, directing members away from restricted areas and instructing them where to go.

Sales Associate

Toys 'R' Us - Eatontown, NJ

May 2015 to July 2016

I oversaw the completion of various tasks such as re-stocking shelves, unloading merchandise from trucks, assisting customers with products, and ordering items online.

Sales Associate

Lids – Eatontown, NJ

November 2014 to January 2015

(Seasonal) I was responsible for greeting customers, assisting in finding the correct sizes or styles, recommending the rewards/discount card.


SRBI – West Long Branch, NJ

May 2014 – October 2014

The company held contracts with various clients and my job was to interview their consumers to get a better understanding of their feelings toward the products or services.


San Alfonso Retreat House – Long Branch, NJ

May 2013 – December 2013

I washed dishes, took out garbage, cleaned the kitchen after breakfast, lunch or dinner service.

Customer Service Representative

RPI – Eatontown, NJ

May 2012 – September 2012

I would assist customers over the phone with making donations to the various organizations we represented.

Technical Assistant

Long Branch Board of Education - Long Branch, NJ

June 2009 to May 2011

The main objective was to maintain electronic devices throughout the school district.

I helped in fixing projectors, smart boards, and computers. I also installed speakers and projectors in classrooms.


Bachelor's in Business

Stockton University - Galloway, NJ

September 2015 to December 2017 (3.38 GPA)

Associate in Social Science

Brookdale Community College - Lincroft, NJ

September 2011 to December 2014 (3.18 GPA)

Proficient in Microsoft Office, Minitab Statistical Software (5 years)

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